After never receiving one shipment in October, I finally was able to get a package cleared through customs using EZway, but that would never have happened without several Emails and a few hours dealing with a kind woman’s help from FedEx. She had to walk me through the procedure to finally get it right. (Including screen shots) Even some of the terminology used by customs and the shipping companies are different than those used by EZway. My last shipment that never cleared customs was from a different carrier who obviously had no clue as to how the app works. Can’t say I blame them. Setting up the app takes way too long and changes that need to be made required an email to the developer. The app misread my name on my ARC and would not let me change it. I’m sure in time this app will be helpful to me but right now it’s a struggle.

have had several packages sent to me from the US. Every time I had to re-register my account; which failed every time. So I had to contact EZ way to register my account. Again, I got a package last week but I went directly to UPS on Monday in Jhong He to register the package and confirm it. Package still not here and I am getting a request from the EZ way app to register on the app. I must say, this is not “EZ WAY” at all. You need to get someone who knows what they are doing to FIX the bugs in you app. TERRIBLE

While scanning ID the app can detect conditions such as shadows and reflection and advice users to make adjustments so the results are perfect. Despite complicated government regulations the app made it easy for me to get my package without going out or to fill out any paper version of paperwork. It’s a very well built app.

This app is the worst. It doesn’t allow you to change ID number although different information on my ID is detected. Can’t use prepaid card as my contact number. A lot of restrictions don’t make sense. I canceled my order because of this app. Please make sure your app is functioning properly before making it a requirement for any imported goods otherwise you’re just harming the local e-commerce business.