Facetune AI Photo/Video Editor 4+

Veiled promises and unrequited love

I used to love you, but you’ve backed out on the very promises our vows we’re based upon 💔 I don’t want make this about money. It’s really about the kids. We only started out wanting two, but those two became so greedy that we had to take on second jobs to support them, and now we have no time left in our relationship for the love that started us. Now I don’t know if I even love our kids anymore…
So the fun is over when I have to pay for what use to be a stellar, free app. Now the basic intuitive features of face “smoothing” and lighting and background editing are just trials, and if I still have to pay a monthly or annual fee for a subscription of mediocre cheap-looking effects. I keep checking back to see if these features have improved with upgrades/fixes and if there are improvements to the free setting. Not to date.
I will continue reading pro-reviews to see if the subscription of $70 for this app outshines Photoshop and Lightroom subscriptions and learning curves.

Destroyed photo + need email all of a sudden for support?

I went back to the app after editing a photo. I was maybe exited out of the app for 20 minutes and when I entered again and went to edit the same photo I thought it obviously saved. My changes to the photo had been permanently altered, and I had not completely exited out of the app or refreshed it. Instead of the regular photo it was supposed to save, it saved a weird screenshot including some of the editing tools inside the photo. I had the blue curve marks permanently around my face from when I was previously editing my same photo. I also had the rest of the options for tools and editing options taking up most of the top and bottom of the photo. My face was the only part of the photo that was visible and the original photo included my whole entire body. I tried contacting support but it told me that I needed to two add an email to my account. From the beginning I have logged in with my gmail account email and password to use the app, because of this requested email issue I have searched the settings and found there is no option to add an email; therefore I cannot contact support about this issue. I am currently paying for the monthly membership and to experience these issues is inconvenient. Hopefully someone will reach out to me about this issue. Thank you.

Developer Response ,

Sorry to hear this! We would like to help! Please email us with your input to facetune2.support@lightricks.com as we take user insight very seriously.

Retouch and Paint features

I read a review prior to writing this one that discussed the same issues I’m having. I honestly think the developers of facetune are talented and have created an amazing app, however I don’t think its fair to suddenly update the app and start charging for two features that have allowed them to gain so many downloads: the retouch and paint option. I use this for work, for myself, and for friends who need help fixing photos. Frankly, I pay too many subscriptions to be able to afford another one just for these two options. I think that they can increase their revenue for the app by adding more features such as hair color or clothing (available through subscription) rather than charging for the ones that were once promises to be free. Please open these features up to free users again, those who can afford to continuously pay a subscription will pay for the other, new, and much cooler features you guys have been adding! App is great in use, no crashes, it was just this one thing.

P.S. it seems that the hype over facetuning that has been introduced by influencers has made the creators believe that they should suddenly start charging more for what they call a “selfie editing app”.

Developer Response ,

We really appreciate you taking the time to share your feedback. Please email us so we can continue this conversation and reply to your feedback directly.

To do so, tap on the settings icon in the top right corner and then tap on Contact Us, look forward to hearing from you and have a great week.