Faqtual: Team Knowledge Base
Fast customer support snippets
Free · Designed for iPad
Faqtual is a lightweight internal knowledge base that helps your customer support team respond faster.
Stop typing the same customer support messages over and over. Record your FAQs, respond quickly to customers, and share knowledge with your team using Faqtual.
Faqtual is a brand new customer support app that works with all your favorite business tools, support apps, and online channels. This includes Gmail, social media, Zoho, Zendesk, LiveChat, Help Scout, Fresh Chat, FrontApp, Messenger, Tawkto, and many more.
Popular features include:
- Snippets & canned responses: Save FAQs or messages for superfast replies to customers
- Text expander & shortcuts: Type shortcuts to quickly insert answers or saved text snippets
- Knowledge base: Use Faqtual to record and manage business knowledge
- Sharing: Add snippets to a shared folder for your team
- Content import: Use AI to easily import new content from images, text, or URLs
- Smart replies: Use AI to generate context-aware replies
- Cross platform: Works with all the major platforms and services
- Native integrations: Works with all your existing customer support platforms, including online chat, emails, social media, shared inboxes, and CRMs
Faqtual is easy to use and quick to set up. With Faqtual, you’re only a few taps away from speedy replies that delight your customers.
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- Updated app name and description to be more accurate
The developer, Matthew Palmer, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- Matthew Palmer
- Size
- 1.6 MB
- Category
- Business
- Compatibility
Requires iOS 17.0 or later.
- iPhone
Requires iOS 17.0 or later. - iPad
Requires iPadOS 17.0 or later. - Mac
Requires macOS 14.0 or later and a Mac with Apple M1 chip or later. - Apple Vision
Requires visionOS 1.0 or later.
- Languages
- English
- Age Rating
4+
- 4+
- Copyright
- © 2024 Matthew Palmer