Field Service Assistant

Name: Field Service Assistant
Rating: 4.7 (6343 reviews)
Author: Sarka Tyri Software LLC

Field Service

Free · Designed for iPad

6.3K Ratings
Ages

4+
Years
Category

Productivity
Developer

Sarka Tyri Software LLC
Language

EN
+ 10 More
Size

11
MB

Field Service Assistant is a contact management program for Jehovah's Witnesses. It manages calls, placements, and calculates volunteered time. Features Include: • Start/Stop timer. • Sort by Street, Name, Date, City, Zip, Day, Offer • Custom field support (LDC time, miles, …) • Manage and categorize up to 12 offers • Autofill values in time entry screen • Multiple user support • Email reports to three addresses • Text message reports • WhatsApp and Hourglass support • Daily time log, monthly and yearly time totals • Synchronize contacts to host computer • Map calls • Get directions • Create and manage notes • Set monthly and yearly goals • Custom definition of *any* column • Send and Receive contacts. • Settings->FieldService for monthly report settings • Settings->FieldService to set appearance/theme • GPS solution for areas without street addresses • Email backups • Email backups to other devices to sync calls • Locally stored backups • Detailed and simplified report view • Schedule appointments Please visit www.fieldServiceAssistant.com for detailed instructions. **** Important **** Some reviews have claimed some features are missing such as adding an extra field for LDC hours or assigning a call as a study. These features are actually present. Unfortunately, there is no way to respond to reviews to be of proper assistance. Please visit www.fieldserviceassistant.com to learn how all of the features work. Thanks! P343X22

Ratings & Reviews

4.7

out of 5

6.3K Ratings

Review
10/18/2018

Rojasaleli
I have been using FieldService for 5 years. Today was the first time I watched the entire video. I like that you can figure out how to use the app without instructions but of course I did learn something by watching the entire video. I like the map feature and the newly added appointment feature is great because now I don’t have to write down on paper who I want to visit. I wish there were more features in the search for example search by name. I’m aware it has a sort by name but I would like to be able to search by name. I have moved a couple of times and would like to keep some old contacts. It’s hard to search over several names. Is there a way to keep some contacts in a separate group? For example I keep some names because I want to able to call them by their first name but they are not necessarily my RV’s. I just realized that I have been typing in the street name on the field that reads street but if you write the number and street on the first field you will have the option of sorting by street. Don’t know what the street field is for? Its easy to use I have not lost any contacts I back it up once in a while.

Developer Response
The video mentions that you can make separate users. The idea was originally for a parent to keep track of their kids' time and RVs. You can also create a group for deleted calls, or calls for another area. Some have even made users for each territory. You an move calls between users by pressing the "Move Contact" button in an RV. All of this is in the full video. I can look into a search feature. Thanks
Review
10/18/2018

Rojasaleli

I have been using FieldService for 5 years. Today was the first time I watched the entire video. I like that you can figure out how to use the app without instructions but of course I did learn something by watching the entire video. I like the map feature and the newly added appointment feature is great because now I don’t have to write down on paper who I want to visit. I wish there were more features in the search for example search by name. I’m aware it has a sort by name but I would like to be able to search by name. I have moved a couple of times and would like to keep some old contacts. It’s hard to search over several names. Is there a way to keep some contacts in a separate group? For example I keep some names because I want to able to call them by their first name but they are not necessarily my RV’s. I just realized that I have been typing in the street name on the field that reads street but if you write the number and street on the first field you will have the option of sorting by street. Don’t know what the street field is for? Its easy to use I have not lost any contacts I back it up once in a while.
Developer Response 10/20/2018
The video mentions that you can make separate users. The idea was originally for a parent to keep track of their kids' time and RVs. You can also create a group for deleted calls, or calls for another area. Some have even made users for each territory. You an move calls between users by pressing the "Move Contact" button in an RV. All of this is in the full video. I can look into a search feature. Thanks
LOVE THIS APP—-NEED HELP WITH PROBLEM THO
10/10/2017

OneDecolady
I have been using this app for over 2 yrs and LOVE IT!!! The downloadable Offers entered along with my placements being entered in the RV section is EXCELLENT! I have the app loaded on my iPhone and iPad. The problem I need help with is when I updated to iOS 11 all my contacts & time were deleted in the app in my iPhone. (I have not updated my iPad so they are still there) Unfortunately I had not backed up and that’s my fault. The folder of my Return Visits is still in the contacts section of my phone but there is not an option in my app to Restore Deleted Contacts on my iPhone like on my iPad. The other problem I’ve been wanting help with is on my iPad the automatic entry of placements and video is not consistent. Sometimes it even drops what has been entered. I have not been using the app on my iPad other than to look at RVs for this reason. Can you help me solve these problems? Also if there is a way to have both devices sync the placements & time can you tell me how? I LOVE this app and have gotten many of my Pioneer partners to use it!! Thank you in advance for help with my few problems!!

Developer Response
Send an email backup between devices. Contacts will sync via iCloud. It might not be gone. Some users have reported that the user setting changed in iOS 11. If you're using an iPhone/iPod, go to Settings->Field Service, and "Enable Multiple Users". Go to the "users" tab and choose a different user from the is and see if your information is there. You can also tap the "Recover Lost Time" button in he "Users" view. You can also "Recover Deleted Contacts" in the "Return Visits" tab. You can also "Add Existing Contact" in the "Return Visits" tab. Please watch the video by going to the "Offers" tab and press the "Instructions" button in the lower right corner. If you're still having troubles, please send an email to support@fieldserviceassistant.com. Thanks!
LOVE THIS APP—-NEED HELP WITH PROBLEM THO
10/10/2017

OneDecolady

I have been using this app for over 2 yrs and LOVE IT!!! The downloadable Offers entered along with my placements being entered in the RV section is EXCELLENT! I have the app loaded on my iPhone and iPad. The problem I need help with is when I updated to iOS 11 all my contacts & time were deleted in the app in my iPhone. (I have not updated my iPad so they are still there) Unfortunately I had not backed up and that’s my fault. The folder of my Return Visits is still in the contacts section of my phone but there is not an option in my app to Restore Deleted Contacts on my iPhone like on my iPad. The other problem I’ve been wanting help with is on my iPad the automatic entry of placements and video is not consistent. Sometimes it even drops what has been entered. I have not been using the app on my iPad other than to look at RVs for this reason. Can you help me solve these problems? Also if there is a way to have both devices sync the placements & time can you tell me how? I LOVE this app and have gotten many of my Pioneer partners to use it!! Thank you in advance for help with my few problems!!
Developer Response 11/16/2017
Send an email backup between devices. Contacts will sync via iCloud. It might not be gone. Some users have reported that the user setting changed in iOS 11. If you're using an iPhone/iPod, go to Settings->Field Service, and "Enable Multiple Users". Go to the "users" tab and choose a different user from the is and see if your information is there. You can also tap the "Recover Lost Time" button in he "Users" view. You can also "Recover Deleted Contacts" in the "Return Visits" tab. You can also "Add Existing Contact" in the "Return Visits" tab. Please watch the video by going to the "Offers" tab and press the "Instructions" button in the lower right corner. If you're still having troubles, please send an email to support@fieldserviceassistant.com. Thanks!
Service app
08/24/2019

Zrafffi
While there are no doubt other good service apps out there, I have enjoyed using this one since 2013. It is simple and easy to use. I can easily send a report each month without having to add everything myself. It keeps track of everything for me including for previous years.One thing that I’m not sure why it happens is some of the months will show up twice when I’m looking at my yearly report although it will generally show zero activity when it shows the month the second time...the first will show my activity for the month... although, this does mess up the averages per month since considering more than 12 months total. I just deal with it.Otherwise I’ve really not had much reason to change to a different service app... but if that problem could be fixed it would be much appreciated.

Developer Response
Please tap twice on the month to either edit the entry totals or delete the entry. Tapping once will let you view the report for that month. Thanks
Service app
08/24/2019

Zrafffi

While there are no doubt other good service apps out there, I have enjoyed using this one since 2013. It is simple and easy to use. I can easily send a report each month without having to add everything myself. It keeps track of everything for me including for previous years.One thing that I’m not sure why it happens is some of the months will show up twice when I’m looking at my yearly report although it will generally show zero activity when it shows the month the second time...the first will show my activity for the month... although, this does mess up the averages per month since considering more than 12 months total. I just deal with it.Otherwise I’ve really not had much reason to change to a different service app... but if that problem could be fixed it would be much appreciated.
Developer Response 08/30/2019
Please tap twice on the month to either edit the entry totals or delete the entry. Tapping once will let you view the report for that month. Thanks
Teri58
10/18/2020

Terri58
I am soooo grateful for this app!! I'm a pioneer and it is great, I can keep up with my time, studies, rv, email and/or text my time to the service overseer, and I am able also to send a copy to myself all in one place!!! I use it everyday, I can review my time for the entire service year, I can't say enough good things about it. Thank you again for developing this app. Another sister told me about it and I have been using it since 2012, and I have told every bro & sis since then. I would like to know where can I send a donation? Update:I’m not able to learn why my time is disappearing and then I have to go and try to recover my complete time page and this is happening every time I open the app my Return visits are also gone. How can I stop this from happening? Also when tapping on the placement magazine the scriptures based on the topic are available I thank you for that as well. Very, very grateful for this app. Thank youUpdate:I’m still having my time disappear at each opening of the app. I have to do a recovery of my time history every time I open the app and I really wish you would address this problem, because afraid that someday I’ll lose all of it permanently. Can you pleas help me?

Developer Response
There are two updates in this review, I don't know if most recent is at the top which is great, or if its the bottom, which is about troubles. I can't provide support in a review board. There isn't enough information for me to determine the problem. Maybe you just need to switch users. Can you please send an email to support@fieldserviceassistant.com. I would like to help in any way possible, but I simply don't know how to do it without some interaction. Please send an email to support@fieldserviceassistant.com and I will be glad to help!Previous response:HI Louise, I'm sorry you're having troubles. It's not possible to provide support on a review board. Can you please send an email to support@fieldserviceassistant.com so I can help you? Thanks! Original response:HI Louise! Your kind words are so greatly appreciated, it makes it worthwhile. 😀 There is no donation arrangement. It would be recommended to remove your congregation and town though. If you go to the Settings tab, you can edit a review by tapping the "Write a Review" link at the bottom. Thanks!!!!!!!!!!! 😀😀😀
Teri58
10/18/2020

Terri58

I am soooo grateful for this app!! I'm a pioneer and it is great, I can keep up with my time, studies, rv, email and/or text my time to the service overseer, and I am able also to send a copy to myself all in one place!!! I use it everyday, I can review my time for the entire service year, I can't say enough good things about it. Thank you again for developing this app. Another sister told me about it and I have been using it since 2012, and I have told every bro & sis since then. I would like to know where can I send a donation? Update:I’m not able to learn why my time is disappearing and then I have to go and try to recover my complete time page and this is happening every time I open the app my Return visits are also gone. How can I stop this from happening? Also when tapping on the placement magazine the scriptures based on the topic are available I thank you for that as well. Very, very grateful for this app. Thank youUpdate:I’m still having my time disappear at each opening of the app. I have to do a recovery of my time history every time I open the app and I really wish you would address this problem, because afraid that someday I’ll lose all of it permanently. Can you pleas help me?
Developer Response 10/20/2020
There are two updates in this review, I don't know if most recent is at the top which is great, or if its the bottom, which is about troubles. I can't provide support in a review board. There isn't enough information for me to determine the problem. Maybe you just need to switch users. Can you please send an email to support@fieldserviceassistant.com. I would like to help in any way possible, but I simply don't know how to do it without some interaction. Please send an email to support@fieldserviceassistant.com and I will be glad to help!Previous response:HI Louise, I'm sorry you're having troubles. It's not possible to provide support on a review board. Can you please send an email to support@fieldserviceassistant.com so I can help you? Thanks! Original response:HI Louise! Your kind words are so greatly appreciated, it makes it worthwhile. 😀 There is no donation arrangement. It would be recommended to remove your congregation and town though. If you go to the Settings tab, you can edit a review by tapping the "Write a Review" link at the bottom. Thanks!!!!!!!!!!! 😀😀😀

Fixed startup/launch problem for people using the app without access to contacts.

Version 5.1.7

09/04/2023

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