I have made numerous purchases on here spending a lot of money and time and effort and buying many pairs of different sneakers. I know there are human mistakes at times as we all make them but there has been two different purchases that I have made on GOAT were one they just gave me the correct size and gave me a $20 credit for the inconvenience. But the last purchase I made I had to do two returns because they gave me the same sneaker the second time I ordered it. I have lost a ton of money and shipping and taxes as obviously GOAT doesn’t give you the tax or shipping back that you have spent. I also had to spend time printing return labels, and money gas money on going back-and-forth. I’m returning these products and the only thing they gave me is what I spent on the actual sneaker so now I am out around close to $100. They would not give me a full refund to how I originally paid so they gave me just a go credit so I had to order another pair of sneakers with money. I didn’t expect to spend because I wanted to particular pair of sneakers which I got somewhere else because I was too scared to order from GOAT again, but because they gave me a credit from the original amount of the actual just sneakers, I had to go on order a different pair of sneakers just to use the credit. Going forward after I get this purchase I will never go through GOAT again to buy anything or make any purchases further.

Goat tried to not follow their own terms of service. I sent a pair of shoes and box in perfect condition, I even made sure to take pictures of the shoes and box from EVERY angle as well as the packaging used to show it was adequate enough to protect from damage. When the shoes arrived at their facility the Authenticator claimed the box was badly damaged. Goat offers no proof of damage, no pictures or anything, just a claim by an authenticator and will say that’s the final word. The courier must have shaken my box up or the authenticator must have cut and damaged my box when unpacking it but they tried to pin it on me. For over a month I went back and forth and even had my tickets closed with no response. Goat tried to claim human authenticators cannot make errors which is untrue given that stock x is being sued by Nike for that very same claim as no human authenticator is 100% accurate. They tried to claim my proof of my item in good condition and packaging meant nothing. Customer service reps and supervisors went back and forth with me for a month and tried to get out of following their own terms of service. If an item is sent and the seller sends an item off in the condition it was listed for sale and then said item shows up damaged then it is no fault of the seller and the seller is to be credited for the sale. I’ve lost all trust with goat and I’m unsure if I would ever use their platform for another sale ever again.

From the seller perspective, I’ve had more bad experiences with this app than good. I don’t sell many pairs of shoes on here, but of the 10 pairs I’ve sold, all of which were brand new pairs, for 6 of the pairs, GOAT would claim that they did not pass inspection because they are used, then would proceed to upload photos of the clean, new pairs that I sent, without explanation as to why they classified them as used. They would then ask me to give the buyer a steep discount (20-30% off), and if I refused, they’d tell the buyer that the shoes are used… When the buyer cancelled the order, GOAT proceeds to ask me to pay for return shipping if I want the pairs back… or gives me the choice to leave them on consignment with GOAT, so they can take a larger cut of the sale when the pairs sell… Unbelievable. When the shoes do sell and pass their inspection, GOAT loads the funds to your account on the app, then asks you to pay a fee to cash out. Ridiculous. Maybe at scale this is acceptable, but for someone selling a few pairs from time to time, you’re getting nickel and dime’d for every little thing and in the end you take home 25-30% less than the sale price of the pairs. Ebay or even mercari is a significantly better place to sell for those who aren’t botting or backdooring hundreds of pairs. I wouldn’t recommend GOAT to the casual seller.

I’m not normally one to leave reviews. Goat on the other hand really made me wanna leave one just so that you know what you’re dealing with. I started off by purchasing a pair of Jordan 3s. By mistake, I purchased the wrong size, my mistake. I attempted to return the pair to goat and they told me I can only get 60% of the money back. OK no problem. The shoes were not the right size mind you so I could not wear them. I returned the shoes and once they arrive to go, I was told that the shoes had been worn multiple times and they cannot issue a refund. I then spent a month trying to contact their customer service who only reply when they feel like it so maybe once a week and thankfully i was able to get my refund. I then proceeded to use the money for the refund to buy the right size and now i have been waiting for 3 weeks already for the shoes. I decided to check the tracking and the shoes have been sent back to goat because the couldn’t be delivered. NO DELIVERY ATTEMPT WAS MADE! Now go wants to charge me an extra $20 to ship the shoes again. This is honestly sad. Never ever using goat again a bunch of money hungry people who don’t care at all about customer service. I already contacted their support and have been waiting for over 6 days. I just want my shoes. Don’t use it. Grailed or buy in person as their prices aren’t even anything special.