GetMyBoat 4+

I rarely ever write reviews… but GetMyBoat has thought of everything. I’m a repeat user and will 100% continue to book future trips through the app. It is super easy to use. After researching several competing platforms, I can confidently say GetMyBoat is the most user friendly, by far. They also seem to have the most boat options in each of the various cities I’ve now booked a boat. And, the boat owners/captains have always been immediately responsive, as well. Five stars for sure.

Thank you so much for your review and for being a 5-star customer! Please tell your friends and I hope you enjoy many amazing experiences on the water with GetMyBoat.

Stay away. We got stranded in a wavy area with a broken boat! The "owner" gave us a broken boat and blamed seaweed. Owner in caps because he was offering us every boat on the marina and the registration which he only showed a picture of and did not provide was in another name. There was absolutely no safety training and only one life jacket on the boat and we were two. We did not realize this until after we left and there was no safety initiation. Also there was a broken sound warning system and the floating mat fell off as it was not attached properly. Was very dangerous for us to be stranded in wavy waters and there was no documentation given and we only had problems with this transaction. GETMYBOAT is a complete joke of a company and would not help us at all in this case. Their website took our money and does not have direct phone support. They are completely unable and not willing to help you when you need them. They would not help at all and their customer relations is a joke! Stay away.

Hi Erich2020! Our records indicate that you were provided with a refund for this trip and you have booked several others since then. It would be great if you could revise your review to reflect the more recent, fantastic experiences you have had with GetMyBoat. We are pleased to see that you have continued to be a part of our community with much success on other trips. Thank you for your feedback and for helping to make GetMyBoat better. As always if there is anything that we can to assist you please do not hesitate to contact our support team at support@getmyboat.com

Absolutely outrageous, horrible experience. After hours of researching for a yacht during my vacation I finally booked a yacht with a captain and a crew. After I paid, they blocked me from the app and called me with the request to send them the copy of my ID and the photo of my face via some third party app with unclear privacy policies. I told them that I am just renting the boat with the captain and the crew and already paid in full, so there is no need for such strict identity policies. Moreover, if it’s mandatory, why didn’t they request my ID at the first place before I paid in full?? Why didn’t you inform me at the beginning of the process? They just hang up on me. And yet you still have no access to the app to even cancel the trip or delete your profile. It took me another hour to get a hold of them to cancel the trip and delete the profile. I am surprised bt number of good reviews. It’s a a shady company with unethical practices. Use it if you don’t care about identity theft or privacy practices. Truly disgusting!

We understand sending an ID online can seem risky. However, GetMyBoat works with only the most advanced and secure services to provide the best possible way for our customers to submit their ID and selfie without the worry of identity theft. Our customer's privacy, safety, and security is of the utmost importance to us. GetMyBoat requests ID for the same reasons you are asked to show an ID when boarding an airplane or booking a hotel room. We want to ensure we are getting the right people on the water while also ensuring the safety and security of the community including our watercraft owners, hosts and managers. We hope this answer helps but if you have any other questions please don't hesitate to email us at support@getmyboat.com