Gympass 4+

This app is amazing! Getting access to hundreds of gyms for $10/mo can’t be beat. No contracts and month to month. I’ve tried ClassPass but it was too pricey and limited the number of times I could go to classes. I’ve been an avid gym goer for most of my life and always had a regular gym membership ($90/mo) but I started to get bored of the same old routine. Love how I can try different things that are close to me.

I haven’t heard about Gympass before but my company just started to offer it. So glad they did. It has to be one of my favorite things now!

I love the concept of gympass since my employer offers this at a discounted rate. I travel a lot for work so it gives me access to tons of gyms. However, the app is super clunky, and customer service is slow and unresponsive. The biggest thing that will inevitably make me cancel my membership is the inaccuracy of data on the gyms, and more so - gyms not honoring what is described in the app. For instance, I showed up to do a workout, and the location was wrong. I ended up looking up the gym on google to find they were at a totally different location. Another instance was I showed up to do a workout at a gym, and the owner of the gym had no idea what gympass was and wouldn’t honor it. Another case where a gym didn’t honor it - at anytime fitness, the app says you will receive a key fob for access after your first visit. I get to the gym, and they said - no way that’s not happening, and you can only come in during office hours which is 11-5...so pretty much pointless bc who with a normal job actually works out then?
On top of all this - there’s no great way to get in contact with support. I’ve called their support number - no answer. I email the support address, and still haven’t received a response 2 days ago. Probably going to cancel this until things get better.

I love Gympass the service. I get a discount through my job and I love the variety of gyms available to me as I work all over the place. The app however is TERRIBLE. Why is there no button to jump right to all my favorites? Hours listed for gyms are never correct and very few have reviews, probably because reviews won’t save after you write them! Unfortunately the problems in mobile are the same issues with the desktop version too. How are you guys still able to sell this service?! Checking in is NEVER not an ordeal. Gym staff have no idea how to get me checked in. As a result I don’t have an accurate log of my work outs. And to boot, I was promised my second month would be free if I have at least six check ins. I hit the gym 3 days a week on average so that’s no problem. Oh wait - I can’t get actually checked in at a gym! Guess who paid for that second month?