We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update:
- Enhanced filtering
- Bug fixes
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Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
Ratings and Reviews
Faster than others but...
This delivery app is much faster than others in my area. However, there are a few things I would like the app to change. Please, can you add a section where customers can write on the order that there are placing. I sometimes want my order more customizable than what my options are. For example, when I want no ice on my drink there isn’t an option for that so I have to stick with the ice. Or when I know there other drink options at the restaurant I would like to be able to have the option to swap a drink for another one. Lastly, I want the customer service feedback to be faster than it is. I want a confirmation email right away when I have a problem on one of my orders. Recently, I was missing fries for all of my meals in one of my orders. And I did report it. But, I want to know sooner than the time given that I have someone caring about me. The app should also offer a customer service phone number on the spot for those that want it. Uber eats is what I will stick with, but I’d like to see these few changes. Thank you!
Update: I was refunded later that day. Appreciate the help Uber! Still would like a confirmation right away though that you received the complaint. But, refund was done in same day so that evens it out. Changing to five stars for now.
Developer Response ,
Hey there! Personalized notes can be added at the time of placing an order. Select your desired item to be added to your cart and right before selecting the quantity needed, you can write a note under the Special Instructions section. For any further queries, reach out to us at https://help.uber.com/eaters and we'll connect.
Glitchy App Costs Money
I recently had the most horrific experiences with this app that has made me change to using other meal delivery services, such as DoorDash. This Ubereats app tricked me into ordering from a restaurant with no delivery fee as part of their promotional offer. When I had used the option it turned into a financial nightmare. Not only did they not charged me a delivery fee, but the app was so glitchy that it ended up charging me twice with two different amounts for a breakfast that was supposed to cost about $30 ended up costing me $85 after all fees were accounted for in error. To add insult to injury, they added my delivery to a joint deliver and would take over an hour to to arrive. To even add further insults, they delivery driver gave me the wrong food item and gave my breakfast to someone else. So I ended up with nothing at the end but a bill for $85 in the end.
However that wasn’t the end. When I had emailed their customer service over the app, they had no clue what was going on or why I was charged twice but for two different amounts. We had an ongoing back and forth email with screen shots going back and forth for the entire day before they could figure out what was wrong and promised to return my money. However when the money was finally refunded I discovered that the refunded amount was short changed of $5. I still have not received that $5 back to this day.
Horrible app and horrible services all around on all ends.
Developer Response ,
Hi! Sorry to hear about your concern with the outstanding amount. Let's make sure we follow up with you on this. We request you to reach out to us at https://help.uber.com/eaters or via the in-app Help section and we'll follow up.
Not always Uber’s fault
I understand the frustration with ordering & waiting for food and then there’s something missing! However, most of the time, missing items are not the Uber driver’s fault. The driver’s app is limited in what is displayed regarding the customer’s order and sometimes drinks do not even show up. The restaurant workers, who have full access to the order details, will often prepare the order and seal it or tie it up by the time the driver comes to pick it up and we’re basically going on their word that the order is complete. And over time we learn to ask if there are any drinks with the order because the driver’s app often leaves them off and the restaurant workers might forget. Sometimes there is a long wait at the restaurant to pick up the order because the customer’s food is not ready and some drivers might cancel due to excessive wait times because they are losing money while waiting 20 minutes for a customer’s order to be prepared (and that is a very patient driver!). I cannot speak on the technological issues on the customer’s end, but drivers have their own share. However, I can say that Uber is constantly making updates and improvements on the drivers’ end. As with anything, there will be issues, but overall, Uber is doing a great job at resolving the ongoing problems with the app.
- Uber Technologies, Inc.
- 282.9 MB
- Food & Drink
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
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- Age Rating
- Rated 4+
- © Uber Technologies Inc.
With Family Sharing set up, up to six family members can use this app.