Ria Money Transfer: Send Money 4+

I was a zoom customer and transferred my money transactions to Ria. First they send money lightning speed no matter what payment method we use credit card/debit card/ bank transfer. As soon as they confirmed the bank accounts they send money in a minute, while later ria start giving hard time to customer who use they bank account for transfer money.( but they already took the money from bank and hold the transection for days) when I send a email and customer service says that’s the rules on the agreement. Ok that’s fine, but hidden secret is debits cards and credit cards payment they charge high charges to do the transaction fast but bank they charge less money. Now indirectly they need to change this bank transfer customers to debit card for charge high price, now this is the technique they hold money for days, that way you never use the bank transfer option when you in hurry. Just tell customer the truth and charge extra that’s fine but don’t give hard time

We work hard to keep our prices down for our customers and are always working to provide you with the best value for your money. Right now, this is the best price we have available, but we will continue taking every opportunity to either offset our costs or provide our customers with more benefits.

Apple don’t delete the previous review. It seems very bad practice. If you want to delete then why you allow to review. Worst customer support. The customer support person Aminata, just cut the call without any reason. It is so annoying as they locked my account for no reason and my money is still held under them. I have been using this app for years and I have done more than 50+ transfers and had no issues. Recently few weeks back, the system is so weird and they locked my account for no reason. No email and no notification on why the account is blocked. My money transfer is still pending and also I need to receive refund. This is so pathetic, painful and very annoying on their sudden poor and worst business practice. Be very careful with Ria. The app just said my userid and password is invalid and I tried to change the password and even then it didn’t allow me to change it. Only from trying to login via the website, I came to know that my account is locked. Poor app UX|UI. I tried to add a bank account and the plaid process was successful and when it returned back to the app, the app is saying bank not found and when emailed to customer support about the same, the customer support is asking for details. What details I have other than what is shown in the app. Poor logging system and very worst customer support. They don’t have basic courtesy and very worst behavior.

I apologize for the bad experience with our app and I would like to look more into your specific issue. If you are available to provide more details, please e-mail us at us_support@riamoneytransfer.com.

I was hesitant at first to use the app based on some reviews but was very pleased in the end.
The app uses 4 different payment methods with fastest being debit, credit, or cash especially for the first transfer given the time it takes to verify bank account if choose manual verifcation. Keep in mind that cost also varies depending on payment method.
I used debit card with my first transaction and the money was ready for pick up immediately. I still added my bank account for future transfers and verification took 2 business days.
I will definitely use this app for my future transfers and recommend to friends.
Don’t forget to use coupon for your first free transfer.

Our team is always working hard to make sure our customers have the best experience every time. We love hearing from our happy customers and appreciate you taking the time to leave us this great review!