Live Home 3D Pro: House Design 4+

Update,

After a few weeks of using the software the program is becoming easier to use, and thru trial and error, you can figure out it’s abilities. Tech support has been responsive to all my questions! Sorry I bothered them so much. From what I see it’s a very capable program, just takes patience for first time users.

I had purchased the pro version of this product to develop plans for a future garage/home. There are many features that are not intuitive about the program and/or it is very glitch. For example, the elevation view sometimes shows your project, and other times is just a blank page. When it works I have no idea why it’s working. Adding features such as roofs, nothing happens in the 3D view, then all of a sudden I have multiple roofs added. Again either the software isn’t working correctly, or it is just not an easy/intuitive process. It’s almost easier to do my drafting on paper instead. I’ll keep using it for now but my patience are thinning.

Hello! Thank you for the feedback. In order to see the correct elevation view, you need to select the necessary wall first. This process is shown in the "Elevation View" tutorials, available on our website. Adding roofs is also simple, you just need to switch to the appropriate story and add the roof on the current story or above (these are two different controls). The process of roof creation is also shown in a number of video tutorials that we have.
Feel free to contact us at support@belightsoft.com, we will do our best to help.

Kind Regards,
BeLight Software Support

UPDATE: Developers of this app are awesome and have awesome response time! I did discover that the reason why it was crashing was because of a super large 3rd party download from Trimble. I was able to remove it and get moving again. I have learned that when I download items from trimble - if they take longer than 30 seconds to download I automatically delete them so that they won’t be an issue. I would ding Trimble... I think they need to give more information and such on their items so you can be more educated about them before you download them... but I am LOVING Live Home 3D Pro!!

I have so very much enjoyed this app and have had the most fun using it to design my house that is currently being built. Everything was going GREAT until this week! It started crashing!! It takes FOREVER to load (if it will load without an error)... and then a few minutes into working on the project it kicks me out of the app completely! I have deleted and reinstalled the app I don’t know how many times. I am on an Ipad Pro with plenty of memory and storage so I don’t know what is going on. It is super frustrating becuase I have spent so much time working on my project... what happened to this app?????? Right now I cannot recommend this app to anyone... 3 days ago I would have recommended it to everyone!

Hello! There could be several reasons why the app may crash: 1) the lack of free space on your device (we recommend to have at least 2 GB for the normal app functioning); the solution - backup and delete the unnecessary content from your device to free enough space for the app; 2) some third party objects (such as the ones downloaded from the Trimble 3D Warehouse), may contain a big amount of triangles or have issues with the texture which leads to excessive consumption of RAM during the download, which, in its turn, crashes the app; the solution - turn off your internet connection, open the project and find the object which was downloading (it has a clock sign or “X” on the 2D plan and has a white box shape with clock or warning message in 3D), delete it; the app should stop crashing after that. If none of the above is the case, please contact us at support@belightsoft.com We will do our best to help you.

Kind Regards,
BeLight Software Support

There are 2 issue need to be consider; First I don’t why the app closed immediately many times. That one of the weakness or errors and the other one is really limited for the one who work with it means professionals. For instance there are situations need to be resolve but this is just good enough for making predictable models If we talking about you compared this app with something like Revit. Depends on how you advertise it and I expected. This can not solve many things in my job but I really try with it. There are some software errors, like measurements and adjustments issue Which I experienced many times and never make sense. It can not modified shapes if you don’t have model. And not good at roof if it’s complicated. Not like tutorial videos but really complicated roofs either. But I impressed that I compare it with something like professional BIM softwares.
If we go through for what we pay it’s okey to pay for but I at lease expected not frustrated by errors. Maybe my work is heavy load for it but it’s really not just small but professional. I request if any way reduce this errors before disappointed to use. And if there are accessible models which encourage me to stay with it.

Good day! Thank you for the feedback! There could be several reasons why the app may crash. For example, some third party objects (such as the ones downloaded from the Trimble 3D Warehouse), may contain a big amount of triangles or have issues with the texture which leads to excessive consumption of RAM during the download, which, in its turn, crashes the app; the solution - turn off your internet connection, open the project and find the object which was downloading (it has a clock sign or “X” on the 2D plan and has a white box shape with clock or warning message in 3D), delete it; the app should stop crashing after that.
As to the issues with the measurements and adjustments, please let us know more details at support@belightsoft.com We will check it asap.

Kind Regards,
BeLight Software Support