Manage your financial future with ease and efficiency with the Prudential Retirement® app. Securely access your workplace retirement account(s) and get information that can help you achieve your financial goals.
Now more than ever we know it is crucial that you have easy access to tools and solutions to help you take appropriate steps to ensure that you, and your family members, are financially healthy.
Let our app connect you to something that’s really important…your future.
• Transfer money between investments
• Adjust your investment allocations
• Get investment help with GoalMaker® (if applicable to your plan)
• View and change your contribution rate (if applicable)
• Investment performance and other information including number of shares and prices
• Secure account access with fingerprint or facial recognition and two-step authentication
• Personalized financial wellness information to help you achieve your financial goals
• Track your personal performance for preset and custom date ranges
• View values by contribution type and investments
We value your feedback. Please let us know how we are doing by reviewing the app.
If you haven’t already, start by registering your account online or upgrading your
account online. Go to www.prudential.com/online/retirement.
For more information about this app please visit: www.prudential.com/app.
At this time the Prudential Retirement app supports participants in defined contribution plans (such as 401(k) and 403(b) plans) and DB Cash Balance plans. Participants in Non-Qualified-only plans or DB Retiree Plans, or those who have purchased other Prudential products (such as annuities) will not find that information reflected in the app experience. Prudential Retirement is part of Prudential Financial, a US company.
Retirement products and services are provided by Prudential Retirement Insurance and Annuity Company (PRIAC), Hartford, CT or its affiliates. PRIAC is a Prudential Financial company.
©2020 Prudential Financial, Inc. and its related entities. Prudential, the Prudential logo, the Rock symbol are service marks of Prudential Financial, Inc. and its related entities, registered in many jurisdictions worldwide. All rights reserved.
User experience enhancements
Ratings and ReviewsSee All
I’ve been trying for a long time to log into this app. It used to take you to the website where it was just confused that you were accessing from something other than the desktop. Then when it seemed to get upgraded to a real mobile app, it wouldn’t let me log in. Like another reviewer said, just kept looping. Noticed that it had a recent update, so I downloaded it and viola! I can finally log in! I only needed to be able to see my account so I’m very pleased. Thanks for fixing this!
Can’t access with iPhone
This is the second time I have tried to access my account from the app. Impossible. When I called I was told to use laptop..duh....if I had a laptop I would. Which brings me to the question, why do you have an app? And then when speaking to a representative I asked to receive paper statements. Can’t do that because of Covid-19. Funny, I seem to receive bills just fine. Also when calling asked first if I would participate in a survey at the end of my call...you betcha! And of course at the end of the call was immediately disconnected. Basically useless....tempted to rollover this 401k. This one simple transaction took over an hour to complete.
Update: thank you for your computer generated response. No...I will not waste another minute explaining how I can’t log in. I-Phone..Safari browser. I’m sure you know the problem.....read all the other reviews. Your App should clearly display phone numbers for HELP.
Developer Response ,
We're sorry you're experiencing trouble logging into your account. Please email email@example.com and we'll look into this for you. In the email, please provide: • Indicate [IOS/Android] user • Date/time issue occurred • Version of app currently installed • Screenshot of the issue or last action you took • App Store name
Can’t log in
I get the same message others complain about here,”you can’t access your account with this app right now”. The way it’s phrased used to make me think this was a temporary issue, but I’ve been trying for a month with no success. It just directs me to the website, and Prudential doesn’t seem to have any online support (no “contact us” forms or email addresses).
In general, I always have difficulty accessing my Prudential data in apps or services. It is where I have the majority of my assets and it’s extremely frustrating not being able to see my balances in my financial software (so my net worth ends up being the sum of all my debt). It seems like the only place I can review Prudential data is on their antiquated website or in Mint, which I’m not a big fan of.
After years of frustration I think it’s time to move my retirement accounts to a company that provides modern ways to access and review my account information.
Developer Response ,
We're sorry you're having issues with the app. Please contact the Prudential Service Center (1-800-778-4357) for additional support and troubleshooting
- PRUDENTIAL FINANCIAL, INC
- 37.8 MB
Requires iOS 11.2 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- © Copyright 2020 - Prudential Financial, Inc., Newark, NJ, USA. All rights reserved
With Family Sharing set up, up to six family members can use this app.