Second Phone Number - 2Number Ratings and Reviews

Misled on weekly rates

Don’t use this app unless you have money to burn! It offers 2 different amounts for 2 different situations! It offers a weekly amount and a yearly amount! I entered the weekly and And was charged thirty something dollars for the year, a week? Then I go out of the app trying to her back in it charged me another thirty something within minutes! Wasn’t even sore I’d like out let alone want it so I’ve tried and tried to reach someone explaining what happened there is no number to call just an email, sketchy.. but nonetheless still haven’t heard from anyone or have I been refunded let alone have I even used the app!!?? Come on you can’t even rate them on the app??? Sketchy !!! I WANT MY MONEY BACK

Developer Response ,

Hello! We're very sorry to hear about your experience. We apologize for any inconvenience caused. Could you please provide us with more details so we can assist you better? You can reach out to our support team at support@bpmobile.com

DONT USE THIS APP!

This app is the worst app I've ever used and the worst customer service and the worst overall service. First I was signing up for this and it was there was a monthly option or you could pay for the year. I chose the monthly payment plan and they ended up charging me for the whole year, which doesn't make sense because I did not choose that option and they just changed it and I had been using this app for months before and i was paying a very affordable price. They must've changed something by membership because it changed. Even after I pay for the whole year, which was not my intention nor could I afford that time, but I had no choice. I still cannot use the app. mind you immediately after my payment went through I called and tried to cancel my membership, they wouldn't allow me to. They're saying sorry there's nothing we can do so. I had to call Apple, which couldn't do anything because I don't remember the reason they couldn't.

At the end of the day ended up paying this app for the whole year and because I canceled it in, which would expire in one year because I paid for it I couldn't use it. I couldn't make phone calls or text. And there's no customer service to contact to remedy the problem so app is terrible and I don't understand how these people are still on business

Developer Response ,

Hello! We'd like to clarify that we only offer yearly and weekly subscription plans—there is no monthly option. Additionally, our company does not provide phone support, so we are unsure who you may have contacted. Our support team is available exclusively via email at support@bpmobile.com. As for refunds, all billing is managed directly by Apple, developers not have control over refunds. Regarding the app functionality, please reach out to our support team, so we could adress the issues promptly.

Great customer support from Second Phone…

Horrible experience in regards to refund though. Be very careful as I have only was going to use the trial to see if I could use the app in a rural area. Sadly, this app did not work for me. I happened to see an invoice saying that I had a subscription. Recently had breast biopsy done and still in a lot of pain. Now being told I cannot have a refund for a subscription that has been cancelled. Not a great experience as an Apple user and only had this phone for a little phone. Beware and do not keep your card on your phone. I have since removed it to prevent any purchases that I did not authorize. Posting so others do not have the experience I had.

Update:
A couple weeks later, I did receive a refund. Still be careful when selecting the trial. Lesson I learned is not to leave any card on file so my phone prompts me if any payment is needed.

Developer Response ,

Hello! We deeply apologize for the inconvenience you've faced and for the negative experience you had with the refund process. We strive to ensure that our users have a seamless experience with our app and our customer service. Please rest assured that your feedback is valuable to us, and we will take steps to improve the overall user experience based on your feedback. Thank you for sharing your feedback, and we apologize again for any inconvenience you've experienced.

Waste of money

Despite having paid for this service for a year and having credits, I am unable to send any text messages. This situation is incredibly frustrating as I rely on text messages to communicate with friends and family. I am a paying customer and I expect reliable and uninterrupted service in return.

I have tried all the troubleshooting steps provided by the service provider's customer support, but nothing seems to work. Restarting my phone, checking the network settings, and even reinstalling the messaging app have all failed to resolve the issue.

To make matters worse, contacting customer support has been a daunting task. Long wait times, generic responses, and promises of a resolution that never materializes have been a constant source of disappointment. It's disheartening to deal with such poor customer service after being a paying customer who’s stuck with this horrible service for an entire year.

Developer Response ,

Hello! We sincerely apologize for the frustration and inconvenience you've experienced with our service. We understand the importance of reliable communication, and we're committed to resolving this issue for you as quickly as possible. Our technical team is actively working to identify the root cause of the problem and find a solution to the problem. Regarding the customer support experience you've had, we're sorry to hear that it hasn't met your expectations. We genuinely appreciate your understanding as we work to address these issues. If there's anything else you'd like to share or if you have any further questions, please don't hesitate to reach out to our support team at support@bpmobile.com. Thank you for bringing this to our attention, and once again, we apologize for any inconvenience you've endured.

This app isn’t good

This is the first app I’ve ever used that constantly asks u every minute to write a review. So here is your review. Your app isn’t good at all. I’d say something different but I know that the app won’t let me because even when I’m texting my own friends I can’t joke around and say funny things because the app will block h from saying things that “might” be offensive!
I was trying to write a name of a rd that had part of its name that was that another name for it is a piece. So that thing hwy was the name of the rd and it blocked me from saying it.
On top of that this app isn’t free at all. Look further and u will find a second number that is actually free

Developer Response ,

Hello! We apologize for the inconvenience you have experienced while using our app. If you are open to sharing more details, please contact us at support@bpmobile.com. Regarding the content filtering, by using our app, you agree to our Terms of Use. Our app has guidelines on appropriate language to ensure that all users can communicate in a respectful and safe environment. However, we understand that this may not be suitable for everyone.

This app refuses for work once you start paying for it. SCAM!

It worked really well when I started out with the free trial. I received text messages which was what I needed since I am not in the States currently.

I had to delete it for awhile and re downloaded it just a few days later. Forked over the subscription money and now it refuses to work. I don’t get messages at all, calls are extremely delayed and the app rarely if ever lets me access it with ease. It stays on the logo for a super long time, so much so that I have to restart the app every time to get it to work. And most of the time when it does let me in, it loads forever and doesn’t let me do anything.

Fed up with that, I deleted the app to see if re downloading it AGAIN would knock some sense into it. It won’t restore my purchases!!!! I select that option, it loads and nothing happens!!!! I need that phone number back, I still have that subscription active. Freakin RIPOFF!!!

Developer Response ,

Hello! We are sorry about this situation and want to help. Could you please contact our customer support at support@bpmobile.com ? We will try our best to resolve this issue as soon as possible. Thank you!

Not what I thought it would be

I got this to add a number for a business, these are the problems
1
There is no way to differentiate between someone calling for the business or someone calling to my regular number. No different ring, the number I bought doesn’t flash, nothing.
2
Not only do you have to pay 30 bucks a year, but then you have to buy all these credits. 2credits to make a call, 2 credits to receive a call,2 credits for each text, and so on and so forth. But it is not just the 2 credits you use initially, it’s 2 credits per minute.
3
Their customer service is not good at all. So after paying my money for the subscription, I was all excited to see how the new number was going to work, so I called it from a different phone. You know what happened? I dialed the number I paid for and then , nothing. It didn’t connect . All there was , was silence and silence and silence and then you get hung up on . What if that was someone calling our business? It looks unprofessional on our part and something like that would make me skip that business entirely and move on to the next one. There is a lost customer.
I am going to ask for a refund and delete this app.

Developer Response ,

Hello! We appreciate you taking the time to write a review for us. Please get in touch with us at support@bpmobile.com so that we can investigate and find a solution to this problem. Your needs will be better met by our support team.

Misleading App

I purchased an annual subscription for this app. Within a few months I could not receive calls and I was being prompted to pay for credits, although I had already paid for an annual subscription that stated it included all calls and text for the year. I emailed several times to gain clarity on why this was happening. The email responses were not clear and responsive to my inquiries and requested explanation. This app is misleading. I definitely did not get a year’s service out of the app and was prompted to purchase credits continually if I needed to use the service. In other words I paid for an annual subscription for nothing. My money was taken and the services offered were not rendered. I was very disappointed. I was looking forward to using this service.

Developer Response ,

Hello! Credits are a virtual currency within the app. They are necessary because the tariffs of calling and texting to different countries cannot all be equal to the price of a subscription to our app. An active subscription is required for maintenance of the purchased number, while in-app Credits are required to use the purchased number for calling and texting as prices depend on destination and length of calls. You can see the peculiarities and tariffs of texting and calling in the Tariffs section of the app. Kindly note that information about in-app currency is displayed in the app description on the App Store so users can review it before downloading the app. If there is anything we can do for you, don't hesitate to reach out to us at support@bpmobile.com

Problems with business line and no one to help fix the problem.

WARNING!!! Do not use this app!!!! I use the app as my primary business number and we have invested a ton of resources to having the number added to all our trucks and trailer for our customers to contact us and with plenty of credits on our account that shows active but the line does not work! We can’t make or receive calls through the app and when you call the number it says the number is not available. I’m seriously reconsidering my decision to use this as my business phone number because now that I have so much invested in advertising the number only to have problems is like throwing my money and business reputation down the toilet. It’s beyond frustrating to say the least. I’ve tried for three days to get ahold of someone for help and nothing.

Developer Response ,

Hello! Please reach out to our support team directly at support@bpmobile.com, and we'll prioritize resolving this issue as quickly as possible. We want to ensure that your phone line is up and running without any further disruptions.

I don’t recommend it for the reasons below

I need to share this info about this app there is 3 things you have to pay attention to
1-this app always double charge or charge twice and every time I have to call to reverse one charge and it takes up to 14 days to get your money back !!!
2-tricky thing is that the number of minutes and message go lower with each time you use only one of them so if you are texting both texting and talking go lower !!!!!!!! I been through all the info notes privacy and term of used there is nothing mention regard this
3- All of the sudden even if you have a credit in the number you have it will be expired and you can’t use the number again or to transfer the credit to another number !!!!!’
Lastly the help service are the worst and never get back with any explaination for any of these ,,, so better to not be tricked with this app