Five Star Food Express 4+

First things first, conceptually this is a fantastic idea! The number of restaurants available on this app is impressive, and it seems like every time I open it there are new options.

Secondly, the app does work very well. Ordering is easy, paying is simple, and the driver/food tracker is really cool. I’ve not experienced any issues with the functionality.

The issue I’ve experienced is either miscommunication or just my bad luck, but either way I have used this app for 3 orders/deliveries. 2 of the 3 times the food was delivered, and it was wrong. My receipt history on the app shows I ordered correctly, but either this app orders wrong on my behalf, or two different restaurants have incorrectly sent the wrong food out the door. It’s close, but different. Wrong pizza toppings or chicken instead of vegetables on Thai food, etc.

My confidence is not leaning towards paying all the convenience fees and just picking-up carry out next time. I hope it gets better, or others are luckier than me.

We’ve used their service a few times st work. Today, after the food was delivered, we noticed they didn’t deliver one of the meals. We tried to contact them to have them about the missing meal, but there’s contact info in the app. We called the restaurant directly, who confirmed the missing meal was still there and was never picked up with the rest of the order. We looked directly in the apps website for a phone number as well, but only found it after a coworker left to pick up the missing meal directly from the website. I understand mistakes happen, so I’m not too upset that one of the meals was missed. I just wish there was a contact phone number in the app or someone to let them know when an order is messed up.

Not a bad app delivery is usually always on time and friendly but the only thing lacking is that you can’t order any drinks from any of the 18 restaurants near me via the app but if I were to call them I could order a drink