(I only put five stars to make sure the review isn’t removed, but really should be 1/2 star. Like caretaker from longest yard 1/2 star lol )Customer service is non existent, I got blindly transferred between the wrong departments several times until i reached peak frustration then luckily I spoke with a gentleman named Mike in sales department who had the decency to stay on line and make sure I got to the correct department only for the next person person to be not helpful, so I gave up with them, I’m glad I’m canceling services with this company I’ve had nothing but a horrible experiences with them since 2021

Beware! I had called in to check the status on my order and Aaron was by far the most disrespectful and rudest rep I have spoken to at Legalzoom. The company has a dozen different reps that will handle your account and the reps leaving “notes” in a client’s account are clearly not thorough enough since I had to be put on hold for 10 minutes while he “reads” them. I paid for the expedited process but Legalzoom doesn’t feel that the priority is there even when I had paid for the highest package. You’ve been sending me emails that don’t even correlate to my communication with you. I recommended that there should be just one rep to facilitate each specific account so that there isn’t miscommunication and instead of a company taking the feedback and saying, “Thank you, we’ll look into that,” Aaron proceeded to rudely disrupt and say that “it’s impossible because we have thousands of business requests”. You have lost my business and future businesses.Building a foundation for a small business and trying to process an LLC should not make me feel like I’m just another number in the “thousands” of requests. Legalzoom does not hold standards high and only wants to reap the financial benefits. Please train your reps to be more respectful over the phone.

This company has been under a lot of scrutiny for their dishonest and questionable practices making you signup for stuff you don’t know you’re signing up for. If you want to start an LLC, one of the best and most affordable things you can do is just go to a local company who will help you get everything started and legit and is often WAY less than Legal Zoom. They charged me almost 800 dollars over the past 16 months for a service I didn’t even know I signed up for and refused to refund my money. Google Legal Zoom controversy. This is not a company that is out trying to help the little guys get started, they are in it for themselves and have deceiving techniques to signup to expensive monthly services you will likely never use. They were rude when I asked for my money they fraudulently charged me with their confusing terms that make people think they need particular services that they most certainly don’t. Be very weary, they are only after your money. You can file an LLC with your local state easily online in most states. Please don’t let them claim another victim.

After i finally figured out my business name, i filed with LegalZoom and they have been quick and easy so far. Within 6 days, my business was submitted to the state and approved. Just waiting for it to be finalized. Sure, I could’ve done it myself and would’ve been a lot cheaper but after doing the research, i felt LegalZoom was the way to go. i paid for their service and the convenience even tho it is pricey (my reason for 4 stars only) but I’d say worth it. There is a $249 registered agent fee which renews annually so make sure to note that so you can decide whether or not to opt out. For everyone complaining here about that, it’s obvious they didn’t read the fine print at the bottom before you “accept”. So please read those carefully. Whenever i had a question, they were available when i called and were professional. Plus they’ve been great with communication and providing status updates. Would use them again.