Google One Ratings and Reviews

4.7 out of 5
22.5K Ratings

22.5K Ratings

Samzouu ,

Dark Mode, Support for Workplace Account, and More Sync Options

The current app does not support dark mode.

If also needs to have more options for back up. Right now, it only allows to back up calendar, contacts, and photos. I know Apple doesn’t allow other cloud services to back up iPhone’s whole system storage, but that needs to change. Maybe it should start with google.

In addition, the app right now does not support Workplace accounts to use this service. I wonder why not? It’s not like workplace accounts don’t pay for the same service if not more expensively.

Kyrebel19 ,

You don’t secure my account very well

Over the past 5 years I’ve had my accounts gotten into me get locked out of so many so far in the past five years. They have taken my pictures taking my videos and if they don’t take them, they mess them up and blacken them because you didn’t secure my accounts. In my first account there are pictures and videos that I need to give to the law for these people stalking me. But can’t because there changed the number and I get locked out and I have my password. You have let these people do this to me for five years. You do not secure my account in here. I cannot play my videos now that I need to give to law but. Because Google not secure them, they have stalked me for five years and I can’t get to what’s mine and that’s my pictures. You have stolen them and let them steal them to. Google has let them do this to me and want give me my account. Even when I choose security questions. It doesn’t do then it goes straight to there is not enough evidence to prove it you. Pathetic google is

Crimsonryu ,

Function

This app is interesting right. I think the first thing is the storage. I’m happy to get so much cloud storage with the pedigree of Google backing it so can’t really complain about that.
My gripe with this app is the VPN. Since the last few updates (this is on the most recent IOS 16.6.1) the VPN is so wonky and disconnects and reconnects often. I wish it has more reliability since it is through Google who are software geniuses so you’d think it would work as well as something as Proton, Nord or Surf shark but it’s extremely limited and the only way to make it have an location rather than US is a single button in the view more menu. All and all I believe it could be better for being a Google product and one of the reasons I was enticed to even get it.

thesurg3on ,

Unable to Disable VPN until App Ad Fully Loads

Will submit buganizer; but if you have low signal and you open the Google One App to Enable or Disable the VPn, you can’t until the app screen full loads. It seems to want to load my subscription status first, before it will allow me to disable or enable. however, it completely shows “Special Member Benefits” immediately after opening the app.

in my situation i was needing to disable the VPN to load a webpage, i had one bar, and the app is just there hanging trying to fully draw the app UI, meanwhile i’m in a rush trying to just shut it off so that i could do what i needed to do, which would have worked with one bar of signal. however, one bar, going through a VPN, just took way too long. i ended up missing my opportunity to do what i needed to do.

zgerbi ,

Major Oversights

The app is useful, and basically functional. However, the VPN functionality (my main reason for using the app) needs serious work. The UI will not load unless you can connect to the internet, which is fine until the VPN stops working (common) or gets blocked. Suddenly, you can’t turn off the VPN that’s preventing you from accessing the internet, since you need access to the internet to get to the switch! If you turn it off in apple’s settings, it will immediately try to turn itself back on and reconnect, with the only recourse being to remove the vpn configuration or find a way to get online.

De Wildt ,

Have you heard of offline mode?

My goodness I cannot believe that yet again I’ve been thwarted by a google app/service with zero functionality offline.

I’ve been using the VPN in google one and fantastically when I tried to join the wifi on a plane the VPN kept trying to connect (but couldn’t since there is no real internet). I wasn’t able to go disable the Google One VPN because the stupid google app does not work at all without internet no way to turn it off (beside deleting the google one app). The VPN just sends constant notifications that it cannot connect. This is the same type of issues that made me throw out my google wifi routers, it seems I will never learn that google products just are worthless

Jorge54321 ,

Spotty VPN

The vpn is the most useful feature of the app but does not work consistently. You will see the vpn animation appear in your phone’s header multiple times as it turns itself on and off independently. The theory is that this is due to unstable connection or switching networks.

I’ve stopped using as it makes using the internet challenging since the connection will be lost completely while it tries to reestablish connection. It would be nice if google could find a better workaround for this or notify the user that there may be issues and allow you to easily turn it off.

kbf-cloud ,

Verified

I have been verified or at least should have and it appears (maybe family members?) have been using my email(s) and that could be the issue with my Google One and Google accounts are not allowing my administrator capabilities to verify.
I created all that I built and shared/collaborated. Any ideas?
Otherwise, the bundle concept if it stays secure and double checks security and Authenticator rights stay with the right people who did the work and own their property(s).
I look forward to continuing in developing, collaborating, learning, and enjoying all Google Companies services and platform!

iambmelt ,

Unstable VPN - Drops Multiple Times per Hour

The Google One VPN drops its connection multiple times per hour, often failing to successfully reconnect without manually disabling and reenabling through the Settings app. This results in the phone thinking it is offline, failing to send or receive emails and notifications until the connection is reestablished.

I have tried reinstalling the app, reinstalling the VPN profile, restarting the device. Every feasible option. This issue seems to be isolated to iOS, as my macOS device has no issues on the Google One VPN.

I've filed a bug report on GitHub in the Google/vpn-libraries repo. Issue #38.

Haleyhunt13 ,

Infuriating in regards to lack of support

Every month my account gets double charged and this month they double charged it and now act as though I don’t have a subscription 🙃 so not only are y’all double charging my card only to not let me use my subscription, I can’t talk to support bc you have to have a membership to… which I do that y’all double charge me for 🙃 every month it’s an issue - google photos is my favorite app but I’ve had nothing but issues with google one and my membership. I’m unsure who’s at fault for the double charging, it may be apple, but regardless - the lack of ability to contact support at all about any of it is in fact infuriating 🙂🙃