2nd Line - Second phone number Ratings and Reviews

Couldn’t get my other subscribed lime back don’t know why

I bought other numbers under my 2nd line number and all I could see is just the first number I paid for which I couldn’t see again before buying another two lines . Kindly help me or send me a review on how to get those numbers back cause my subscription is till Valid for one year and others numbers in it to

Developer Response ,

Dear user, Apologies for the hassle & inconvenience caused. Kindly give us a chance to turn around this for you. Please revert us on support@2ndlyne.com with your purchased numbers so that we can take this forward. We'll ensure to look into it with with utmost priority.🙏

Keep asking me to review

I haven’t even made a call and you’ve asked to for like 3 reviews already. It makes you look like the insecure, jealous high school boy who can’t believe he got a hot girlfriend and messes everything up cause he refuses to believe she actually like him because he’s sweet, witty, smart, and like an Ohio 6 (lookin at you Corey Matthews. God Tapanga Lawerence (probably spelled that wrong.... nope let’s mark that definitely) was so hot... wanted to touch the Hiney... still would if given the opportunity, so long as that thug Shaun Hunter and doofus Mathews weren’t there to ruin the entire experience. No thanks!! They’ll try and turn it into some Feeney life lesson and I really have no time for all that nonsense. I digress though. Oh yeah, 2nd Line- Quit being so needy and insecure. Not a good look. Also, I cancelled my free trial within 24hrs of signing up and you thieving clowns tried to charge my account for $5.99 anyway. I just talked to Apple who confirmed I should not be charged that. Now because of your thievery tactics, I can’t download worthwhile apps until Apple resolved the issue. I should sue you for incompetence and wasting so much of my time. DONT EVER USE THIS APP. THEY WILL TRY AND STEAL YOUR MONEY

Developer Response ,

Hello Banks......... Al P,

We are sorry to hear about your experience. I have shared your voice with our product team.

How have been your overall experience with the app? 📞 Please write to us on support@2ndlyne.com. We are keen to learn about it and make improvements so that the app can be better suited for your needs.

Rgds, Kacie

Poor Support

I had a Year subscription and before the year ended I purchased a monthly subscription to keep the service going . I thought having overlapping purchases would keep the account going but it didn’t . The year subscription ended and now I don’t have Any service. Even though I have a monthly subscription in place. I’ve spent weeks now trying to get some support in getting my account working but nothing is being done . Theres no one to talk to to

I’ve spent now a week trying to get this resolved , and the issue isn’t resolved . There isn’t a person dedicated to solving this. Meaning I should get prorated on subscription for the down time

Developer Response ,

Dear user,
We sincerely apologize for the inconvenience you've experienced. A ticket has been created for your concern (#80001). Kindly contact support@2ndlyne.com, mentioning this ticket number and your 2nd Lyne number (Virtual number), for a prompt resolution. Your trust is important to us, and we are committed to resolving this issue as soon as possible. Thank you for your understanding.

DON’T BUY THE SUBSCRIPTION

Hi! I’ve been using this app for a few months and it has been extremely inconvenient and unjustifiably expensive. If you are looking for a reliable 2nd number, search somewhere else. This one is not reliable and was a total waste of money. I also lost access to sensitive data due to the app’s failure to provide the service that I paid for. I lost my number although I paid for it and now can’t access my account that was tied to that number. Please, don’t support this app with your hard-earned cash, cause it’s a scam. I feel robbed blind! There’s no customer service or any kind of support. I’m devastated and just want to warn other potential victims of this scam.

Developer Response ,

Dear user, we're sorry to hear about the negative experience you had with our app. We take a claim of sensitive data loss seriously and would like to investigate this issue further to find a solution. Could you please provide us with more details about the problem you experienced, including any error messages you may have received, and the steps you took before the number & data was lost at support@2ndlyne.com? This information will help us understand what happened and work towards a resolution.

Worst and Most Expensive Phone App

Do you wanna lose your number and all your data while still paying for your service? No? Well then don’t use this app.

I have continuously paid monthly for the subscription, and then I check one day- my phone number, call logs, voicemails, all my saved info is goneeee.

This is the only app I’ve seen ever do that. Even when you switch numbers with a different app they don’t delete all your data.

When I encountered this issue before they were supposedly able to help me (they made an error while helping me and used the wrong number) but now it’s apparently impossible

I had extremely important and sensitive information that they just one day decided to get rid of for no reason. I have never seen an app delete saved messages and calls just because. Especially with an active subscription.

Don’t use this service because you’ll check and your number and data will be gone.

Developer Response ,

Dear User,

We’re truly sorry to hear about the experience you’ve had, and we understand how frustrating it must be to lose important data. Ensuring that our users can access their numbers, call logs, and messages without issue is very important to us. Sometimes, Subscription expiration or data issues can happen due to unexpected factors like account inactivity or technical glitches, and we want to work with you to find a solution.

Please reach out to our support team at support@2ndlyne.com with details about your account and situation. We’re committed to doing everything we can to help restore your access and address any concerns.

Thank you for bringing this to our attention. Your feedback helps us improve, and we’re here to support you!

Best regards,
2nd Line Support Team

Works fine, but one issue…

I’ve had a second line that I’ve used for over a year…but recently my droid stopped working and I got an iPhone. Is there no way to restore that number from a droid on my iPhone before the number expires? The typical “restore” option doesn’t seem to cut it..

Ruining my business!!!

I’ve had this app for about two years and it’s always had issues. First was sending or receiving text messages then it stopped sending text messages altogether. I just found out that I’ve been unable to receive calls for the past two months. I use this for my business line on my cell phone. I don’t even want to imagine how much business I’ve lost because of this issue. And now that I sent a report, they say they will respond in 48 hours. I’ll change my review if this turns out to be user error, but for now this looks like an issue with the app itself.

Three weeks without service!!!

I paid for the premium service and used this as a business line, which was the biggest mistake. The service has been completely non-functioning for over a month and nothing gets fixed when you contact support. I am stuck with marketing materials with this number and I can’t even port it out because their service is down and they don’t allow porting which is illegal in the US. Please don’t buy anything from these guys. I’m fighting just to get refunded for the time the services don’t work and nothing is happening. Their support is useless.

Teacher Using This

Works great so far but I don’t know if I end up lost the ability to call when my credits run out. I signed up for the monthly subscription but today is my first day using it. Wondering if a paying customer has to worrying about credits but I guess I’ll find out when my credits run out lol

Developer Response ,

Thank you for sharing your joy of using our 2ndLine app! 💙
The app is also used by some users primarily for inbound activities, and so they don't need to worry about credits.
If you think any specific features can help you better, please write to us on support@2ndlyne.com with specifics and we will do our best to address the issue. Rgds, Kacie

Don’t download this app it’s a scam I repeat it’s as scam

I subscribed for 59 dollars they told me it was a Christmas offer that was unlimited for calls for a year after subscribing they deducted all the credit and later on asked me to pay another unlimited monthly for 22 dollars I did and then again they deducted everything within 5 minutes it’s a scam I wasted 89 dollars they took it all for 2 days calls only I curse the developer of this site you and your family will die idiots pals take my advice and never use this app ….