My M1+

Name: My M1+
Rating: 4.2 (378 reviews)
Author: M1 Limited

For M1 Bespoke Plans

Only for iPhone

Free

378 Ratings
Age Rating

4+
Years
Category

Business
Developer

M1 Limited
Language

EN
English
Size

88
MB

iPhone

My M1+ app is a personalised application that manages your M1 services the way you want it to be. Dashboard for Info at a Glance - Keep track of your usage to avoid unexpected charges - Never miss a bill again with important billing information displayed on the dashboard - Quick look into our latest offers and deals Billing Made Easy - View and pay your bill using credit/debit card in just a few taps - Save your card details to ensure a quick and seamless bill payment Please note that by downloading this app, you agree to the M1 App T&Cs which is available at https://www.m1.com.sg/terms-and-conditions/my-m1-app and the M1 Data Protection Policy which is available at https://www.m1.com.sg/data-protection

Ratings & Reviews

4.2

out of 5

378 Ratings

Great improvement
08/27/2021
TwoToeMech
Good to see that this app has been on a continuous improvement path. Shows that the developers are reading the app reviews. Continue with the good job!

Developer Response
Hi TwoToeMech, we're glad to hear that you like our app! Thank you for the shoutout! - Sam
Great improvement
08/27/2021
TwoToeMech

Good to see that this app has been on a continuous improvement path. Shows that the developers are reading the app reviews. Continue with the good job!
Developer Response 08/30/2021
Hi TwoToeMech, we're glad to hear that you like our app! Thank you for the shoutout! - Sam
Confusing to have new app with similar name
10/26/2023
ktan8888
I had recontracted but did not know that M1 had switched to an entirely new app “My M1+”. I had checked my old “My M1” app and the website multiple times but was told that I have zero charges to pay. It was only when my connection got disconnected that I found out that they have switched to a new app. In the end M1 charged me 40 bucks for reconnection + late fee. Really confusing for M1 to have two apps with similar names to serve the same function! Why not just update the old app??

Developer Response
Hi ktan8888, thanks for reaching out. We currently have different apps that caters to different plans. My M1 app / M1 website are for Non-Bespoke plans and My M1+ app for Bespoke plans. Do login with your M1 ID (email add) and use the respective apps to manage your plan services and payment arrangement accordingly - Sam
Confusing to have new app with similar name
10/26/2023
ktan8888

I had recontracted but did not know that M1 had switched to an entirely new app “My M1+”. I had checked my old “My M1” app and the website multiple times but was told that I have zero charges to pay. It was only when my connection got disconnected that I found out that they have switched to a new app. In the end M1 charged me 40 bucks for reconnection + late fee. Really confusing for M1 to have two apps with similar names to serve the same function! Why not just update the old app??
Developer Response 10/28/2023
Hi ktan8888, thanks for reaching out. We currently have different apps that caters to different plans. My M1 app / M1 website are for Non-Bespoke plans and My M1+ app for Bespoke plans. Do login with your M1 ID (email add) and use the respective apps to manage your plan services and payment arrangement accordingly - Sam
Automatic payments did not go through
04/04/2024
kahjuay
I found a reminder that my bills were unpaid even though I had already set up a credit card default for it. Previously the m1 customer service staff also assured me that my settings were correct and the payment would be processed automatically. Instead, I found the unpaid bill reminders and had to manually click the payment button to pay the outstanding bill. Please fix this issue, thanks.

Developer Response
Hi kahjuay, thank you for bringing this to our attention. Please PM us via Facebook Messenger with your account details for further assistance. We would be glad to assist on once we hear from you. Thank you - Sam
Automatic payments did not go through
04/04/2024
kahjuay

I found a reminder that my bills were unpaid even though I had already set up a credit card default for it. Previously the m1 customer service staff also assured me that my settings were correct and the payment would be processed automatically. Instead, I found the unpaid bill reminders and had to manually click the payment button to pay the outstanding bill. Please fix this issue, thanks.
Developer Response 04/06/2024
Hi kahjuay, thank you for bringing this to our attention. Please PM us via Facebook Messenger with your account details for further assistance. We would be glad to assist on once we hear from you. Thank you - Sam
Bespoke is a joke
04/25/2023
Yury_A
1. Roaming doesn’t work. I purchased Daily roaming USA, arrived to the USA and guess what, I have no data. I tried to purchase a monthly subscription (by the way, M1 removed an option to buy for one month non recurring) and that didn’t work either. On the previous M1 plan I never problems with data roaming2. It is not possible to subscribe to NumberShare. Again it was available in the previous app. Basically M1 has released half backed product and auto upgrade customers to it

Developer Response
Hi Yury_A, thank you for bringing this to our attention. We're sorry to hear about it. Please reach out to us via this link: https://mindy.m1.com.sg/sms?sy1zn and tap on the "Chat with Us" button (Available daily from 9am to 9pm) for further assistance – Sam
Bespoke is a joke
04/25/2023
Yury_A

1. Roaming doesn’t work. I purchased Daily roaming USA, arrived to the USA and guess what, I have no data. I tried to purchase a monthly subscription (by the way, M1 removed an option to buy for one month non recurring) and that didn’t work either. On the previous M1 plan I never problems with data roaming2. It is not possible to subscribe to NumberShare. Again it was available in the previous app. Basically M1 has released half backed product and auto upgrade customers to it
Developer Response 04/27/2023
Hi Yury_A, thank you for bringing this to our attention. We're sorry to hear about it. Please reach out to us via this link: https://mindy.m1.com.sg/sms?sy1zn and tap on the "Chat with Us" button (Available daily from 9am to 9pm) for further assistance – Sam

Stay connected while travelling with our new Roaming Voice Pack, now available in app for overseas voice calls. You can also switch the app language to Simplified Chinese for a more personalised experience. We're always making enhancements and bug fixes to improve your experience, update now so that you do not miss a thing!

Version 53.0.0 8h ago

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: M1 Limited
Size: 88 MB
Category: Business
Compatibility: Requires iOS 15.1 or later.

iPhone
Requires iOS 15.1 or later.

iPod touch
Requires iOS 15.1 or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 4+

4+

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