SNCB/NMBS: Timetable & tickets 4+

Lacks important details.

The app lacks important details. Say you want to go from Brussels to Bruges. The app tells you to get on a train at quay 6 at a certain time. The train will be labeled something else, like Ostende but the app won’t tell you that, nor will the app list all the stops the train makes so you can understand if you are on the right train or not. By comparison, a popular metro map app for Paris tells you get on a train at. A certain station and time IN THE DIRECTION of “xyz” and most often lists the number of stops before your destination. We used this app for 2 days I Belgium and ended up in the wrong train about 50% of the time.

In addition, you can not access the raw time tables, nor can you see which trains left a station at any time from a given station. You can’t even look up the train you may be on if it has left the station.

Best get as many time tables as you can and figure it out manually yourself.

Developer Response ,

Hello Djh0000002, sorry you didn't really enjoy travelling with our app and thank you for such detailed constructive feedback. You've actually pointed out some important improvements that are planned in future versions. Regarding direction, it is actually indicated as such on Journey iInfo screen (screen you see when you select an itinerary) : *number of train* TO *direction* (eg : IC 1536 to Ostende). Intermediate stops are also available but they are hidden by default behind label "journey info", which is not clear enough. We will make changes. Thanks again for feedback ! ^Y

Just go to the machine at station

App won’t allow you to buy ticket without an account. If you try to create an account and log in, says there’s a technical error. Then if you try to contact support center using their button for WhatsApp, the app quits and you’re left back at Home Screen. I went through the whole process three times with new emails to try again. No success. Garbage. Just show up early and buy a ticket at the automatic machine.

Much better now

I’ve read some of the one-star reviews of this app and sympathize with the frustrations of these users. They make some very valid and helpful observations. However, I think the developers really took the feedback to heart and worked hard to fix these gaps. I give it ⭐️⭐️⭐️⭐️⭐️ and had a very smooth experience with good UX. I entered my AMEX card information once, then it was a single click to purchase tickets for any subsequent trips. The “favorites” function is helpful as I can tentatively choose options for going to the airport, then purchase once I commit to a specific schedule.

One feature that would be additionally helpful would be to build an option to download the e-ticket to Apple Wallet.

Developer Response ,

Hello ImmunologicalSynapse, thank you for your 5 stars and feedback. We are happy you enjoy using our app, we continuously work on improving it. Thanks for your suggestion regarding the Apple Wallet, it's coming. ^Y