Gorillas: Grocery Delivery 4+

I’ll say it - I hate grocery shopping. And because of that, I have wasted a lot of money of take out. Enter Gorillas.
It’s so fast (usually under 20 minutes) and there is a huge selection of food (plus home and pet supplies). They have local city food options as well, which I really love. The delivery fee is like $1.50 which is crazy low for the level of service.
I highly recommend this app to anyone in a hurry or anyone who doesn’t like grocery shopping! You get $20 off your first order of $25 or more anyway so why not try it - literally free food! ❤️

My only suggestion to the Gorillas team would be more ready made meals - I live in an area that has “Snap Kitchen” which is great, but it’s often sold out and has limited options. Love you guys.

We were excited to try Gorillas. But our first order arrived missing the vast majority of why we had ordered and paid for. Zero quality control! And when we texted (in app) and emailed Gorillas, we have not yet received any response at all. So, now we have to spend the time and effort to do a formal credit card dispute. And we also had a Gorillas discount coupon, but they did not honor the discount! A horribly bad first impression by Gorillas! ***UPDATE*** — After about 12 hours, a Gorillas supervisor finally fixed all of the above issues, sincerely apologized, and also gave us a courtesy credit too, all of which was very thoughtful and much appreciated. And our next two Gorillas orders were handled and delivered perfectly. Accordingly, I have upgraded this review from one to three stars. And if things keep going well with Gorillas, I then will bump this review to four stars. ***PRO TIP*** — Always ask Gorillas to call you when they arrive, so that you have the cell number of their delivery guy/gal, just in case you need to get help. Because Gorillas does not have any phone help/support at all, like all other companies do. Which is why I never will give them five stars. Phone support is critical and a must-have for any company.

First time using the app. I put in an order, and was reservedly excited about quick grocery delivery from a smaller company that seems to pay attention to a lot of the little details (local sourcing, good app design, etc).

My order arrived quickly, but there was a surprise substitution that I wouldn’t have said yes to (it wasn’t a big deal, but not ideal - you hope people will check with you. They gave me a note, which was nice I guess, but it took the choice out of my hands).

Then I realized they hadn’t delivered the two bottles of wine I ordered. Drag. So I hopped on to chat with customer service, told them what the problem was, and mentioned that I didn’t really want the substitution that had been included, either.

The guy I chatted with, Paul, was nice about it - he said he’d send someone with the substitution and also offered to credit me for the substitution. I’m glad I clarified that I wanted a refund instead, because I have now spent a full hour managing this grocery delivery (they recently delivered one of the two missing bottles of wine). I could have just gone shopping myself at this point, and there has been no attempt by Gorillas to make all the extra time and involvement and mess-ups worth my while. The guy on chat actually said “the least I can do is get you all the wine you paid for”. …that’s true.

TL;DR I was excited to try Gorillas but it turns out they’re an app that does the least they can do, or sometimes less. Two stars.