1Password - Password Manager 4+

I mention all of the following negative remarks fully knowing I have the power to move apps, but I won’t so this review is a 3 but may as well be a 2: Overall, I miss 1Password 7 so much. When I generate and save new passwords from my iPhone’s browser or other apps then open 1Password 8, it re-prompts me to save each of the latest entries. This duplicates the entry, so I have to manually go back and scrub them. But I choose this route because it is never clear if my first save was successful at first or if it captured the wrong password string that I settled on. This has been the pattern for months.

I will always appreciate how 1Password allows me to customize password key strings, so I am sticking with it as LastPass has their security/UI flaws and I don’t care for the other competitors for many reasons. But man, am I reconsidering. I wish many of us could go back to version 7.

This new app version is awful for more reasons. It randomly dies on me mid save. Naturally, that hasn’t been fun. It is less intuitive to navigate; for example, I remember 7 made it easier to go to groupings like bank accounts. As someone who works with Product and UX teams in tech, the flaws in 8 are frustrating to experience. But to see no improvement to date is a whole other story. I thought time would resolve these pain points. But here we are. On a upgrade that feels like a downgrade.

Thanks for taking the time to leave us a review. We're sorry to hear you're not enjoying 1Password 8, and we appreciate you sharing your feedback with us. If you reach out to our team at support@1password.com, we'd be happy to work with you and answer any questions or concerns you have.

I love 1Password and have used it for years both personally and professionally. However, since the 8 release, there’s been a handful of bugs that have been a bit irritating. Initially the lack of Apple Watch integration off the bat was a bit frustrating, thankfully they sort of fixed that but still has random flaws where the OTP doesn’t update consistently.
Another issue I’ve been running into more recently on the phone app, if I switch from one app to another and then back to 1PW, it will open a random password file (not the one I was copying data from) as if I clicked “edit”… what’s scary is I don’t know if changes have been made to the password or not… I’ve been clicking “discard changes” just in case to get rid of it but this is frustrating because I haven’t tried to open any other files. This is treatable every time and it’s always a different file. 1PW, please resolve this one as it has the potential to create altered passwords that aren’t correct and could wreak havoc on shared passwords between team members.
Please reach out if you need further details.

Thanks for leaving a review. We don't have any way of contacting you through the App Store, but if you email support@1password.com, we'd be happy to work with you on the issues you've been experiencing.

I spent an entire day setting up 1Password and updating my weak passwords. I was using 1Password as an app on my phone and a Chrome browser extension. The app stopped connecting to the network, so when I updated the password for 1Password on my desktop, it did not sync to the app. The next morning, I tried to use 1Password to unlock a website, but 1Password itself was locked in the extension. So I had to put in the password to unlock my other passwords. But the password had not updated in the app because the app would not connect to the network or sync. So I was 100% locked out on the desktop. In trying to get the app to connect to the network, I got signed out. Then it connected to the network! So now the app wants the updated password as well. I have lost access to all of my updated passwords, and now have to spend an entire second day updating my passwords.

Update: 1Password team is replying to everyone that their review is better suited for the support team. Maybe the support team needs to read the reviews and make some updates? And fix the bug where every time I click “edit” on a login, a random login opens to edit, never the one I actually want to edit. And the bug that causes me to need to lock and unlock the app/website for them to sync or update.

I’ll be happy to update my review again when the app improves.

Thanks for leaving us a review. This seems like it would be best suited for our Support team. If you could send an email to support@1password.com, we'd be happy to work with you and get 1Password working the way it should.