Peach Pass GO! 2.0 4+

I really want to switch back to my SunPass. Peach pass has been a pain from the beginning even with just simply receiving my transponders. The old website was working ok fine for me but they take for ever to update the balances. At first I didn’t download the app because of all the bad reviews so I stuck with the website. No there was an “upgrade” and I use that term very loosely and so far I have to change my password every time I try to log in. It never recognizes me and then I go through the crap of coming up with a new password that meets their criteria and just to have the same problem. When I try to change the password and I use what I know was my password before then the system will tell me I can’t use the same password it yet when I tried to use the correct password before doing this the system didn’t recognize it! I had to actually call in to deal with this the first time which took multiple efforts on their parts as well as mine. What the heck is going on!? I have already had issues before with peach pass not notifying me of a low balance so I was hoping things would actually improve but I can never get in.

Worst app ever from a usability perspective. Does not remember your credentials so when you need to change your tool mode which is when you are driving 99% of the time, you have to log back in again. On top of that the app does not work with password managers like LastPass or Apple key manager so you have to manually type or copy paste going back and forth between apps to get your info in to login. ALL WHILE YOU ARE DRIVING. Once you login, the app doesn’t show accounts or allow you to make changes to roll mode consistently. Most of the time you have to go though a browser to do that. It’s so bad my that my son in college at GT calls me to make changes to his toll mode when’s he’s coming home and I have to do it in the web page on my PC because the app doesn’t work. This app should be extremely easy to use to limit problems while driving. Why cant I tell Siri or google to change my toll mode while driving? Make this drop dead simple to change or update setting please!

Ok, first impressions not very good. Getting the monthly email about my account caused me to login.

#1 - why did they not just upgrade OLD app so that it downloaded automatically? Why send you to the web, to then send you back to download a new app just to reset password first time. That could have been handled by the app much better.

#2 - previously, login was a user name and not an email. The monthly email should have indicated exactly what email was associated with the account.

#3 - temp password ends with a symbol that does not auto select when you double tap it which makes copy and paste from mobile phone more difficult. That should have been tested and the algorithm changed.

#4 - Password length between 8 and 12? Really, are we still in the 80’s? PasswordPhrases are more common now and password length should allow for a lot longer.

#5 - speaking of password length, when typing the new password, it just stops taking characters at 14 and does not allow more. But why 14 when your own rule is 12? Why not screen the password from the first entry and then show why the rule is not met, don’t make people type and re-type a password!

#6 - now I am in the app and can’t make heads or tails of which vehicle has gone through the toll and I am just getting started with the app.

First impressions are just not good, sorry to say!