EPOS Connect 4+

I have to re-pair to my iPhone whenever I want to use this app

I have the Adapt 660 headphones which work well but getting the EPOS connect app to recognize them is a hassle. My iPhone 15 pro will be connected to the headphones and will play music fine. I then open the Epos connect app and the app can’t find the headphones (it’s obviously connected given that I can hear music). The only way around this is to delete all connections on my headphones and delete the Bluetooth connection from my phone then launch the app and re-connect. After that point, the app connects to the headphones and I can use it but it’s such a hassle I rarely would use it. The app is also pretty limited in terms of features and usability but I can deal with that. I am using the latest version of the app and firmware for the headphones and have tried restarting all devices multiple times.

Developer Response ,

Thanks for your detailed feed-back and we are sorry, that you experience this kind of problems. We will investigate the possible reasons and provide a solution as soon as possible.

Compatibility of the App; below the standard

From a consumer stand point, by the flashy marketing, and the amazing feedback from other customers (excluding online feedback) and a company well known for making quality gaming headsets and headphones, you would expect their app to work with their new H3 Hybrids, right? The rule at most companies is the latest and greatest gets the best support in the app. But of course, we have to factor in that every company is different. But no, the user experience is super choppy, and the app doesn’t even work with your new H3 Hybrid gaming headphones you paid $200 for in cash at your local GameStop. Epos, I am a fan of your products, but I highly suggest you do better with your app. I value your attempt to make such an app in iOS though. For that, you deserve at the maximum 2 stars for effort. Some suggestions you might ask?

List of suggestions:

Updated UI

The current UI is super choppy, so you should try updating the UI to a way where it is at least smooth at consistent 50-60hz at the industry standard.

More support

More support for your $200 headphones would be great. I would really appreciate being able to connect my $200 headphones to your app to activate noise cancelation as advertised. Even if my headphones don’t support noise cancellation, you see and hear my point.

I look forward to your improvements. Thank you for taking the time to read to my reply.

App Needs Work

The products themselves are great, but the app is slow and buggy. I also don’t like that it can only be installed on one device at a time. I use more than six Apple devices, and it would be far more convenient to have the app on all of them—allowing me to adjust the equalizer and settings directly on whichever device I’m using, instead of having to go back to my phone every time.

The app really needs some work. The hardware is clearly designed for enterprise use, and in today’s world where most companies follow some form of hybrid work schedule, it’s frustrating to deal with extra, tedious steps just to change a simple setting. The app should feel smoother, more intuitive, and more convenient. Users shouldn’t have to overthink or tinker so much just to adjust a headset or pair of earphones.

Developer Response ,

Thanks you for your detailed feed-back. This is appreciated and helpful for EPOS to fully understand the users of our products.