Sensa - Mental Coach 12+

This is another tracking app, NOT some breakthrough life-changing solution, by the way. There are lots of apps like this. This company promises solutions to ADHD, has you take a quiz, requires you to give your email before you can see the solutions and pricing, etc. I signed up to try it for $1 for a week entering my payment info for that, then was pushed through a series of upsell screens to buy extra books, etc, then it said “sign up now for 3 months for $60” to which I selected “no” and somehow the system took that as a yes, perhaps the interface’s area to click the NO part is too small.

When I check my email that day I saw a notification that I upgraded to pay for 3 months which I did not want as described above. I contacted them immediately. The first agent said they cancelled my subscription going forward and that “please note I was notified about the renewal” which is incorrect since I’d just signed up. I pursued a refund and was told by a second agent that they would refund me partially out of courtesy because they don’t give refunds per their terms and conditions. I will be reporting them to my credit card company.

Thank you for bringing this to our attention, and we sincerely apologize for the experience you've had. We understand the frustration, and we're committed to improving based on your feedback. Please reach out to us directly at hello@sensa.health with your Sensa account details and reference to this review. We'd like to investigate this matter further and ensure that you're taken care of. Your trust is important to us, and we appreciate your patience as we work towards resolving this.

I’m a mental health professional and thought I would try this app not only for myself but also to refer my clients to. I stopped using it within a couple days because it was overly basic and simply not helpful. I thought I canceled the subscription, took it off my phone, and then six months later I got a surprise international charge on my credit card. I’ve had issues with emails not sending before (I assume it’s an internet connection issue because I’ve even had my husband check sometimes and he sees me hit send), so I reached out to Sensa to cancel and refund that same day. I’ve had to do that with other services in the past and has no problem. Sensa said they won’t be refunding me because I didn’t send an email 48 hours prior to renewal. That seems pretty crappy. So not only is this app not useful, they will find any advantage possible to take extra money.
Update, I received a response from the developer who apologized but also said it’s their policy to not refund. Ummm, it’s *your* policy, you can decide to change it. There isn’t some app overlord who tells you that you can’t offer refunds. What a joke.

Thank you for sharing your feedback with us regarding your experience with the Sensa app. We sincerely apologize for any inconvenience you have encountered.

We understand your frustration with the app's functionality and the unexpected charge. We strive to provide a valuable and supportive experience for all our users, including mental health professionals like yourself.

We regret to hear about the difficulty you faced in cancelling your subscription and obtaining a refund. Our policy does require a 48-hour notice prior to renewal for refund requests. However, we genuinely value your feedback and will take it into consideration for future improvements.

If you have any further concerns or require assistance, please don't hesitate to reach out to our support team at hello@sensa.health. We are committed to addressing any issues promptly and ensuring a positive experience for our users.

Thank you again for bringing this to our attention, and we appreciate your consideration.

Kind regards, Sensa Health Team

I honestly can’t remember anything specific that could be improved about the app, since I didn’t find it helpful and stopped using it quickly after downloading. As a mom of three young children who lives with depression, anxiety, and sensory difficulties, I find it very disheartening and disappointing that an app claiming to want to help people with those issues would not be more up front about their renewal and billing practices. This app did not show up on my Apple subscriptions list, nor did I get any sort of reminder email or other notification that the fee was about to be charged. I have just looked at the reviews of Sensa in the Apple App Store, and it appears that this issue is far from uncommon. In top of all this, my family is currently experiencing some financial difficulty, and being able to receive a refund for this unhelpful app would have made a difference for us right now. I will not be recommending Sensa to my friends or family; in fact I will be actively speaking out against it due to these covert practices.

First and foremost, we want to extend our sincerest apologies for the distress and inconvenience you've experienced with Sensa. We are genuinely sorry that our app did not meet your needs and that you were unaware of the renewal. We would like to look into your account details and see how we can rectify this situation, particularly given your current financial circumstances. Please reach out to us at hello@sensa.health with your account information and mention this review.