Updates include bug fixes and stability tweaks to make your trip booking and planning experience as seamless as possible.
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Ratings and Reviews
Travelocity made my trip so so easy!!
I haven’t traveled in awhile but found that at times it was very confusing because of so many details, different languages and different procedures! Thank Gid for Travelocity!
Booking through Travelocity made my trip unbelievably easy. Everything was in one place on my phone. I booked my plane, hotels and transportation through Travelocity. It showed up on my phone in the order that it was scheduled. Everything was in one place. I arranged for long term parking separately. I could access it through my email but it was difficult in the midst of traveling to find it. Next time I will do everything through Travelocity! At one point I needed to check in to two different airlines. Thank goodness for Travelocity because all my information was there in one spot! Everything I booked was exactly as described. I read the reviews and looked at the descriptions and they were very accurate! The other thing that was very helpful was they attached maps of each airport I was in. This made things so much easier because I could see where I needed to go for my next flight! I will always use Travelocity in the future!!
App is super slow in updating my travel profile information. When trying to add my family members it takes forever. In addition, for the key required fields like date mm/did/yyyy, the app requires the slash marks but doesn’t populate then itself, which is very annoying.
Also find the app super buggy when trying to look at trip information. I just added in trip details about where I want to go, such as hotel area for the place I am traveling, but it doesn’t save. It is very difficult to change the default (eg Cancun airport defaults to Cancun vicinity, whereas I want to change and keep hotel area to Riviera Maya). Also would love to be able to click a setting like, Only non-stop flights, to make mu searching more consistent.
Long story short, is that the website is way easier and more efficient to use.
Nightmare customer service @ Travelocity!
I booked a 3.5/4 star hotel at a great rate, 3 months prior to our New York trip. The trip was a birthday present to my son and it was our first time to the Big Apple. I had not received any communications from Travelocity about any changes but, when we finally arrived at the hotel, we found out the reservation was cancelled by their sister company, Expedia. On our first day in New York, I spent 4 hours on the phone with customer service who kept promising that they would fix it. We were tired and it was late so, we spent double the amount to stay the night at the hotel, who was nice enough to cut their rate in half for us. The following day, I called Travelocity for a follow up and was told a mixture of “you’re booked, you’re not booked” answers. They had not resolved the issue at all and we were faced again with paying double the amount to stay at the hotel. I finally demanded to speak to a supervisor who, after being on the phone for 6 hours this time, was able to book us to another hotel for the remainder of our trip. We couldn’t check in until the next day so, we had to pay for another night at the original hotel. Travelocity did credit us for most of the differences in hotel prices but they made it impossible for us to fully enjoy our vacation! The stress alone was taxing and I will never use them or Expedia again!!
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