Save 5% on select hotels when you book on the app with code MOB5 or Collect 10 nights and get 1 night free* with Hotels.com Rewards™
From last minute getaways to your summer vacation plans, our app is the best place to book your perfect place to stay. Why you ask?
GET GREAT DEALS
• Get instant savings on select hotels by unlocking Secret Prices on the app
• Get notifications for coupons and sales sent directly to your phone
• Use our “Tonight’s Local Deals” feature for last minute bookings
FIND THE PERFECT PLACE
• Discover properties with our in-depth sort and filter options • Our map view shows you the hotel location at a glance
• Select popular landmarks to find hotels nearby
• Save your favorite hotels to compare between features & prices
• Choose when to pay - either when you book or when you stay at the hotel
• Save your payment details for secure bookings & fast reservations
• Pay with Apple Pay
• Get access to our NEW TravelGuides after booking!
• Use Siri Shortcuts to quickly access your reservation details
• Get notifications to confirm your booking and for check-in
The Hotels.com app uses information for analytics, personalization, and advertising. By downloading our app, you agree to our privacy and cookies policies. https://hotels.com/customer_care/privacy.html.
*The maximum value of your free night is the average daily rate of your ten nights. Your free night does not include taxes and fees. Account Summary Balance updates after stay has been completed.
MOB5 Terms & Conditions: Use this coupon to get 5% off the price of your booking at a participating Best Price Guarantee hotel when you book on the Hotels.com app and stay between 1 and 28 nights. You can’t collect or redeem Hotels.com Rewards nights when you use this coupon. You must pay for your stay when you make the booking. The discount only applies to the first room in the booking. The discount doesn’t apply to any taxes, fees or additional costs. To use this coupon, you must be over 18 years old. Bookings are subject to availability and the hotel’s terms and conditions. This coupon can’t be used for: Package bookings, Bookings made through Group Travel Services, Bookings at non-participating hotels, or Bookings made prior to receipt of this coupon. Go to http://www.hotels.com/page/hotel-exclusions/ for a list of non-participating hotels. Participating hotels are subject to change at any time. This coupon is only valid for a limited number of bookings made by all customers using this coupon. You’ll be able to check that it’s still valid before completing a booking. There’s a limit of one coupon per booking. This coupon can be combined with discounted prices on Hotels.com. It cannot however be used in conjunction with any other promotion on Hotels.com, whether offered by a third party or otherwise. You can’t apply this coupon to taxes, fees, or charges including, without limitation, extra guests, phone calls, cancellation fees, parking, or other charges. You must pay these charges when you make your booking, or directly at the hotel. You can’t redeem this coupon for cash, and it can’t be transferred or sold. It’s void where prohibited by law. Improper use of the coupon by you is prohibited and could be construed as fraud. We reserve the right to change or withdraw this offer at any time and to cancel any bookings made where the coupon has been used to make any speculative, false or fraudulent bookings or any bookings in anticipation of demand. Usual booking terms and conditions apply (see hotels.com/customer_care/terms_conditions.html) and all bookings are subject to availability. Hotels.com is the promoter of this offer. These terms and conditions are governed by and construed in accordance with the laws of the State of Washington.
Thanks for using Hotels.com!
- You can now use our Hotel Concierge feature to store your luggage, quickly and securely, with our Stasher integration! (Available in selected markets around the world)
- Don’t forget, you can also use Hotels.com to explore your destinations with in-app travel guides! Discover the area near your stay.
- For our iPad customers, we’ve built a fantastic new experience for you to view your hotel details!
We value your feedback, so please leave us a review and let us know what you think!
Ratings and Reviews
Great app, but changing booking could be made easier.
Great app. Easy to use. My only complaint is that if you want to change your booking to a different hotel, you can’t do it online - even if you have a fully refundable booking. My experience was I was required to call customer service. When I called, for the new hotel I wanted to book they were showing a substantially higher rate than what I was seeing on the app. So I opted to do it myself online by just canceling the original booking and re-booking it at the better rate. It would be easier if I could just have an option to change my booking without all the machinations of cancellation and rebooking. If I must call customer service, then surely they should offer me the same prices that I see online, not higher prices. Anyway, apart from that, great app!
Developer Response ,
We love hearing you like our app! We apologize for the inconvenience you encountered when trying to change your reservation. For now, this is actually the best way way to change your reservation online. And don't forget, our best prices are on the app - even our customer service agents don't have access to them!
I am 20 years old so booking a hotel is quite difficult since most places you have to be 21+. I like how in this app it tells you the min booking age. I go to book a 18+ hotel, everything is paid for, I drive 10 hours to the hotel, go to go check in and the min check in age is actually 21+ when it clearly stated on the app it’s 18+. I call customer support and it took 3 hours. The rep said he couldn’t find anything. I only talked to this guy maybe 30 mins out of the whole 3 hours. The rest of the time I was on hold. During this time I had time to drive around, get a coffee, look up another hotel that was walking distance of the one that I couldn’t check in to, call them and ask if they take 20 year olds, got it confirmed, and was still on hold. The guy said he couldn’t find one thing. So I told him I found something and that took forever to book. I check in to the hotel and the woman behind the desk says the same guy I worked with was not professional with her either and kept making her hold too! He told me there was only 1 room available, which happened to be a downgrade of what I had booked before. But when I go on the app to see what was available there was a room equal value to what I had originally purchased. So I wonder if he lied to me or if the app did again. Regardless I will never use this horrible garbage app again.
Trying to talk to customer service has been the worst experience I’ve ever had with a company. I called in four separate times because twice the agent hung up on me when they didn’t understand my question instead of just telling me they didn’t know, after taking several minutes for me to have to spell out my email. The third time the girl had someone in the background telling her how to reply to me (I’m assuming she was in training) but then she said she needed my user ID, and when I asked where I could find that on either the app or website they couldn’t tell me. I said “okay, well that’s no problem but can you just tell me if it’s possible to get instant gold status like you advertise online?” I was told they could not answer that question for security reasons...lol!!! The fourth time I called and asked how to get instant gold status the guy responded with variations of “Do you need to book a hotel?” ????? Will never book another hotel through this company because I can only imagine the nightmare of calling in if something went wrong. Do yourself a huge favor and book through the major chains’ apps, as they will always be cheaper. The only way apps like this or Expedia is cheaper is on local, non-chain places.
- Hotels.com, L.P.
- 138.8 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch. Apple TV.
English, Arabic, Chinese, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian Bokmål, Polish, Portuguese, Russian, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2019 Hotels.com, LP
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