SiriusXM: Music, Sports & News Ratings and Reviews

I am an OG…..

It was Christmas in 2005 that I bought radio’s and Subscriptions for my brother and Dad for gifts. I had already bought mine and became a LIFETIME SUBSCRIBER, not knowing even if Sirius would make it? The BIG DAY, January 6, 2006 was coming, and I was ready……Sirius was in competition with XM, and Howard Stern was about to MAKE Sirius Satellite Radio THE PLACE TO LISTEN TO ANY AND ALL RADIO CONTENT! Since my original investment, I have continued to be a FAITHFUL AND HAPPY Listener, adding various radio’s and subscriptions along the way! I do wish that SiriusXM did have a package that was a little cheaper for all of us that made that Original blind leap……maybe even 7% less to anyone that signed at anytime during 2007 year, THE ARRIVAL OF HOWARD…….the man that FOREVER changed how we listen to the Radio! Regardless, I AM A LIFER, and after just spending 46 HOURS, 2,750 MILES…..leaving Lake Placid, NY, 1:30 PM Thursday, straight down to Tulle, Florida, hook up a Trailer @ 8:30 AM, and back on the Road @ 9:15 AM, and again only stopping for Fuel, arrived home @ 11:3O AM, yesterday, Saturday… SIRIUS WAS ON ALL 46 HOURS!!!! I can’t imagine making that trip with regular am/fm?????? Anyhow, here’s to another 17 years as a HAPPY CUSTOMER!!!! Thanks SiriusXM, MAC

this updated version is complete crap

i echo the sentiments of another user that this version is unusable. whoever you paid a bunch of money to on this redesign should be fired cause the user experience is terrible. why did it ask me to pick a bunch of artists and where did all of my favorites go?! i hate the new layout. i don’t need you to suggest things to me when i had already previously picked all the stations out that i wanted as favorites and now they aren’t showing on the home page unless i scroll down, which defeats the purpose of ease of use. they’re now saved in a library that has the worst layout. I ABSOLUTELY HATE THE VERTICAL LAYOUT OF CHANNELS, the thumbnails are tiny and now it doesn’t even tell you what is playing half the time. why did you get rid of the thumbnails which were easy to read?!? i have had to exit out of the app but it keeps going back to that same spot as when i first opened it and not advancing to and showing me whatever is live. and even when it advances to what is playing live the graphics and song titles aren’t matching; it’s continuing to show whatever you opened the app on even an hour later. also when i'm listening to news programs it won’t let me rewind 15s or 30s like it used to (i can’t remember what small increment it was) the only option now is to go back an hour! you can’t even manually move it to where you want within the program. i gave up trying to use this app yesterday and just went straight to NPR.

Latest app version is horrible

The latest app version is horrible. The channels used to be very easy to find, now it’s next to impossible to find the full channel lineup. Channels are grouped into genres or moods. Some channels you would expect to be in a genre are not, and they are not in a mood so it is hard to find them. Some channels are listed in several places, make up your mind where they belong! I can’t play the app through my TV anymore without it stopping when playing streaming channels sometimes after 1-2 songs or sometimes after 30 minutes. The help area on the XM site says it will cut off streaming every hour to make sure you are listening. How crazy is that? Maybe I leave it on for my dog to listen to during the day while I am away. Also annoying and didn’t happen before is the app will cut off randomly and give the message that the app is streaming on another device do I want to continue on this device. That is not correct, I am not streaming on any other device. So if I say yes, continue on this device, in a few more minutes, it will cut off again and give that same message about streaming on another device. Please bring back the old version or more of the functionality of the prior version. It is difficult to see the channel icons because they are so small in the list in the library or a channel lineup list. This is making me question the continued use of XM. It is becoming more aggravating than it’s worth.

Developer Response ,

Thank you so much for your review. Your feedback is important to us; we want to ensure it gets to the right place. The best way to share it with our team is to use the Send us feedback form. Open the app or web player, then go to Settings and select Send us feedback.

Customer Service Agents sell your information

I called today to find out why my account was closed. One of the issues was I had purchased a new car and they supposedly transferred my account over last month but that never happened. The girl I spoke to on the phone said she could see my previous account information but that I would have you re sign up. She said they are running a special for $5.99 a month. I agreed to that. She then asked me for my debit card information. I asked her why she would need this seeing as they successfully pulled a payment last month. She said that since I was signing up under a new promo she needed it. Still being hesitant I ended up giving it to her. So now this lady has my full name, email address, phone number and my debit card information. One hour later, I get an email from some company saying that they are waiting for my bank to approve a transfer of $1400 in funds to some lady from another country. When I called this money transferring company the supervisor said someone used my information to open an account to transfer funds. I asked what information they needed to do this. He said your name, email, phone number and account information. He blocked and closed the account and I had to close down my debit card. I also called Sirius to let them know what happened and I canceled my service and asked that they do not contact me with any future solicitation. You can’t trust anyone anymore in this world!!

new UI is the worst

EDIT: if i try to use the ‘Go Live’ button, it will buffer forever. i have to close the app and reopen. like what??

if your goal was to deter users from using the sirius XM app, you’ve achieved it! the new user experience is so ugly and inconvenient it makes me not even want to use it. the most frustrating parts are the fact that: i can no longer easily access my favorites. now i have to go to my library , swipe over to channels, and find it there. that’s a lot to do especially if i only have a short amount of time to try and change my listening venue (whether i’m changing the channel in XM or going from apple music to XM while the teacher isn’t looking). plus, there are no options as to how i’d like my channels arranged. they aren’t in the original order as they were before the update and they are in list style instead of grid. this increases the difficulty in seeing and navigating the app. takes much more effort from me as a customer. further, yall did a complete interface with NO TUTORIAL. most apps show you what’s new and what’s moved, yall didn’t take the time to do so. the not so user friendly UI coupled with the lack of consideration for us customers only leaves me thinking and believing that yall don’t care about us fr. yes you may say this update is to keep customers engaged, a brand reboot, etc but if it’s not broken don’t fix it. we loved yall just fine with the old ways of doing things💕

Awful awful awful

This app just continues to get worse and worse. It is incredibly difficult to read the playlists and scroll back through prior episodes. Instead of listing missed shows and allowing the user to directly access them, the app lists innumerable commercials. Additionally on RadioClassics, episodes are no longer listed by title, but by actor (who thought this was a good idea?). The prior episodes come up inconsistently, frequently not at all. Honestly, this is a RADIO app and the unnecessarily complicated and poorly legible graphics add nothing. I have been a Sirius listener for the better part of 2 decades, however this unbelievably terrible app has led me to consider canceling my subscription. The hundreds spent per year should afford better usability Update: after a month of basically beating my head against the wall and trying to get this extremely user unfriendly app to work, I have canceled my subscription. I was one of the original listeners and have had this for years, and am majorly disappointed by the poorly usable app that this company has put out. This was clearly not designed for mobile listening, as the structure of the app mandates “eyes on “, rendering it unsafe to use while traveling in the car. Additionally, the company’s new non-refund policy is extremely unfriendly to users. Sorry to go, SiriusXM, but you brought this on yourself. Based on what I have seen online, I am not alone.

Developer Response ,

Hi there. That's certainly not the experience we want you to have. Sorry to see you go. Your feedback is extremely important to us! Send us feedback by opening the app or web player, then going to "Settings" and clicking on "Send Us Feedback."

XM listener since 2003

I have been a loyal listener of XM satellite radio since 2003 and 10 months ago in August 2022. I got my first smart phone. then I downloaded the SiriusXM app for the first time, and I have enjoyed listening on the app as well as on my portable satellite radio but the last couple days including today something is going wrong with the app every minute or two minutes, roughly the last couple days well, I’m listening to music or Road dog trucking channel the app automatically stops playing sometimes less than one minute it stops playing and then it won’t continue playing again until I physically hit the play button again I know it’s not my phone because I have full signal and I have the updated phone so it has to be in the app but something has to be fixed in the app so it will not stop in the middle of me listening to my music or Road dog trucking channel every minute or two. I don’t know if I am the only one this is happening to, but it has become annoying. Period and I will not continue to use the app on my smart phone long term. If this keeps on happening, I will cancel my subscription. Because I have an Apple 14 iPhone the most up-to-date. still not working for the last couple days and I’ve had this phone since August last year 2022. Anybody reading this please make the necessary updates to the app, so this does not happen anymore.

Total Trash - App Cannot Determine Location

In this day and age, when my cellular device can pinpoint my location to within 30 feet, how is it acceptable for this trash app to block my live sports programming based on the excuse that it cannot determine my location. According to the SiriusXM website, their geographic restrictions for sports programming are based upon THE COUNTRY you are streaming in, so again I ask, how can this piece of garbage app not even tell what country I’m in when it is installed on a device that has advanced geospatial awareness capable of giving me turn by turn driving and walking directions? So my phone can tell me with pinpoint accuracy that I am standing PRECISELY at 100 Main Street, Anytown USA, but the SirisuXM app just disregards that, and manufactures an error stating it can’t even determine if I am standing in North America, Asia, Africa or Antarctica. Total Garbage and No Excuse SiriusXM. To add aggravation to injury, this app does not even offer settings within the app to manage the app’s access to your device’s location services, nor does it integrate into iOS so you can manage the app’s access from the native iOS Location Services settings control panel. So basically, a company that engineered and deployed a space-based entertainment delivery service cannot figure out half-century old GPS technology, but instead just denies you access to the programming you have paid for.

Hate the new app

I don’t like the new interface that seems to make it harder to get to my favorites. And one of the big problems I have is I usually get up around 9 am on Saturdays and I like to listen to Americas Top 40 on 70s on 7 that was on at 6am ET. The problem is the new app WILL NOT let me go back to the show. It goes back to 9:00 and sometimes I can get it back to 8:30. The old app had a link below the player that showed earlier today that u could tap to start the show. The only way I’m listening now is that I still have an iPhone 6+ that has old version of the app that still has this feature. Please fix? Also the pop up that shows buttons for back 15 seconds and forward 15 seconds does not show at least for 70s on 7. Lastly, Any chance I can set the new app so I don’t have to look at Mr stern mug every time I open it too? ;)

Moved to 1 Star. I was listening to americas top 40 this morning and paused it. Came back and listened to one song and then it jumped forward. I tried to restart but it only went back to 11:30. It will not let me go back any earlier in the day. I used to be able to go back if the show was within the rewind period. But now nope. On the player screen I used to be able to scroll down to see what was on earlier today and tap on it to play that. Please fix? I don’t carry on old iPhone 6+ which can still do this.

Developer Response ,

Hi there. We understand how much you enjoyed the features of the previous version of the app. Regarding the 15-second Skip/Rewind feature, kindly try clearing the cache or force closing and reopening the app.

Your feedback is important to us; we want to ensure it gets to the right place. The best way to share it with our team is to use the Send us feedback form. Open the app or web player, then go to Settings and select Send us feedback.

Disaster of an app

I’ve used the Sirius XM app for about 8 years. The latest version is a frustrating mess. I got an email touting the “improvements” made to the app. Seriously???? I primarily used the on demand function to play episodes of my favorite music programs while I workout. I’d start an episode, shut the app when I finished my workout, and resume the episode the next time I’d workout. Now I’m no longer able to resume where I left off. The episode just begins again. This is so frustrating. Like I said, I’ve used the app for a long time the same way on the same phone. The latest version of the app is an unstable mess. I’ve had the app change channels in the middle of an episode. I don’t need an algorithm to tell me what I like. I used to look forward to listening to my favorite shows, but not anymore. I’ve submitted a couple of detailed feedback forms but I doubt anyone reads them. The developers are apparently so busy that the courtesy of a response is too much to manage. I get it. It takes a lot of effort to make a happy customer unhappy, but they are doing a great job of it. If this doesn’t get resolved soon my days with Sirius will probably come to an end. I spent my work career as a service manager in a software as a service industry. I can’t believe that this software is acceptable to anyone and neither is the apparent lack of concern for the end user.

Developer Response ,

Hi there. We hate to hear that you're having a rough time. Your experience matters to us, and we're all ears. Please reach out to us directly via this link: https://www.siriusxm.com/contact-us. We're here to help.