Uber - Request a ride 4+

JAN IS THE ABSOLUTE GEM

Last night I knew I was in danger. I wasn’t scared. I just knew I was in danger. A tall hooded man kept following me at the shopping center. I had arrived at (nearly) closing time to buy some boots that had recently gone on sale. Shops were closing up & people were leaving. But I couldn’t find my car after I made my purchase. I kept walking and looking for it…but the creepy man kept following me. I decided to NOT go to my vehicle, & instead ordered an Uber (knowing I needed another person around me right away). This Uber driver wasnt Jan. This morning - after ordering an Uber - Jan picked me up so promptly (to drive me back to retrieve my vehicle from the shopping center). His car looked wonderful & smelled great. We had SUCH lovely conversation driving to where I thought I parked my car. He was SUCH a gentleman in insisting we drive around until we found my car. I described it to him, he spotted it. Just wow :) I cannot tell you how grateful I am for his calm, professional, and wonderfully personable demeanor. He listened to my story - without prejudice - & I could tell he really wanted to excercise excellent customer service & professional support for what I went through. I really hope he receives commendation for making me feel so valued and safe and supported as an Uber client. He turned a spooky experience into one that restored my faith & belief in that there are kindhearted Samaritans amongst us. Thank you Jan :)

San Juan Puerto Rico

Uber drivers deserves equal opportunity in Old San Juan San Sabastian festival which is a 4 day festival held this year 2023 from January 18th - 22nd. Their Uber drivers were not allowed inside the general station area as other local taxi drivers were allowed to do. I see this as being bias toward one fleet of operators such as Uber. This is an annual systemic problem here for Uber drivers and should really be addressed to the mayor and governors office while other local taxi’s are allow inside Old San Juan many of these drivers look like people from a 3rd world county that cannot take on a normal conversation and suspecting that they are illegitimate taxi operators, something smell fishy here which I suspect that many of the taxi operators are leasing their operating licenses to immigrants. In addition there is no transparency and usually wanted to charge me double the price for my commute from Old San Juan to Isla Verde Another concerning issue is that many of the municipal buses at the Old San Juan Depot stop operating at 9:00 pm during the San Sabastian Festival that lingers on until 12:00 minight or so, doesn’t make much sense to me as you have hundreds of thousand people and tourist here to enjoy the festivities. I urge Uber to address these issues to the governors and mayors office of a democracy. Edwin Cosme from Brooklyn NY - Uber se llevanta!

Use at your own risk!

I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.”
UPDATE
After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.

Developer Response ,

Hi, we are sorry to hear that your experience with the fares, driver-partner, and our support team response was not up to the mark and we’d want to improve the same for you. Drop more details regarding the same and we’d do the needed.