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Description

Getaround makes carsharing easy! Instantly rent and unlock great cars nearby from your phone.

Our car rental platform provides over 5 million users with instant access to car rentals, by the hour or day. Own a car? Make $1,000s to offset the high costs of car ownership by sharing your car on Getaround.

Joining is easy. Just download the app and start renting a wide variety of cars, from a Toyota to a Tesla––no subscription is required. Insurance and roadside assistance are included.

Find and book the perfect car for any occasion for as low as $3 an hour––Getaround is your transportation solution for road trips, errands, commutes, and weekend getaways.

Unlock with your phone, and you’re ready to go. IT’S GO TIME.

What’s New

Version 6.37.0

We are constantly updating our app to make sharing on Getaround easier than ever. Every update includes improvements in performance and reliability.

Ratings and Reviews

4.7 out of 5
23.1K Ratings

23.1K Ratings

jb renter ,

Nifty Service, so-so App experience

Been a regular user of this service and am a big fan. There are a lot of vehicle options in Chicago area. The ability to access a car at any hour of the day/night is fantastic; much more useful than the traditional car rental service.

Not thrilled with the rental-end-of-trip experience as the App process is very inconsistent. The experience is pretty good when ending your trip early. You get to record your fuel level (handy because recently most of my rentals have not had a full tank at the beginning). When ending your trip at the end of your rental, the App navigation is crap. It doesn’t present the same end-of-trip options. Lastly, the App should let me rate my trip when I end my trip. But, no, it asks me to rate my last trip the next time I use the app—sometimes weeks or months later.

Make the trip end process consistent every time. Let the renter rate the car at that moment. And provide the renter the option to get credit if they actually fill up the car even though the car was not full at the beginning of the trip; this last feature would allow the rental community to improve the experience for everybody, other renters and even the car owners.

ButtMunchMcGee ,

DO NOT USE THIS SERVICE

I rented a car and took it about 100 miles to another town for a day trip. I refueled in said town and just as I put my foot on the brake the brake line pops. I call Getaround support (which you can only call them if you have an active reservation) and explain that my brakes no longer worked and she told me it must’ve been me needing brake fluid and that she had to call the owner so I can replace it. This was my 2nd customer service rep. After I inspected further I found brake fluid leaking and knew I had no brakes. Called my 3rd rep to try and repost that I cannot drive the car and she did not listen and said that I have to wait for confirmation to buy brake fluid to refill the car (customer service rep 3). So 4 hours later and 4 reps later I finally get told that they will call a tow truck and that I could go home and that everything will be handled. I waited 4.5 hours in total for help, got useless help from 6 different customer service reps, and they ended up towing the car 5 MINUTES DOWN THE ROAD from where it was broken down so I could’ve taken it there when the issues first started but no they didn’t wanna lose money. Oh yes and now that I’m trying to get a refund since this all happened on the first day of renting the car, it’s only through email you cannot call them if you don’t have a reservation. After I get my money back I will never us this service again and I’ll never recommend them to anyone

Developer Response ,

Hi ButtMunchMcGee,

Thank you for your review. We're sorry to hear that the car you reserved suffered a maintenance issue and our customer support inadequately explained the process and next steps. Once the car has completed it's mechanical inspection, our Claims team will follow-up with you regarding your refund request.

Thank you.

Ghvbh ,

Terrible customer service and an a predatory Terms of Services.

I would not recommend this app to anyone. Getaround is a practice with very poor customer service—there are no addresses to refer to and no phone numbers, so the only way to contact them is through email.

Getaround and a car owner associated with them is currently withholding my wallet with important information inside from me. I dropped it in one of the vehicles my sister borrowed and, despite our efforts, the company insisted that we pay $866 to rent the car again, a raised price due to alleged damages that I have nothing to do with. This is included in their Terms of Services, yet I never agreed to any of that. I did not rent the vehicle nor have I used the app, yet the company continues to insist on an absurd payment for my property back. After conversing through emails, Getaround has decided that my sister, the renter, is no longer allowed to access the Getaround platform as a result of a “routine audit”. This happens during the support ticket for the retrieval of my wallet back. Meaning, if she did decide to attempt to rent the vehicle again for $866, this would no longer be an option, as she is prohibited from using the platform. I have tried contacting the company myself, but once they realized I was not the customer, they stopped emailing me. I am missing several items crucial to my identification yet this company does not care when they do not get their money.

Developer Response ,

Hi Ghvbh,

Thank you for your review. We're sorry to hear that you forgot your wallet in a car and you are unable to retrieve it because your sister hasn't paid for the damages she caused to said car. The Terms of Service are agreed to when you use the service and as per the Terms; Getaround is not responsible for lost items. Getaround is unable to grant anyone aside from a renter to access the car because we do not own the car.

Thank you.

App Privacy

The developer, Getaround, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info
  • Contacts
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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