Expedia: Hotels, Flights & Car 4+

Econo Lodge Dalhart TX a Reasonable and Affordable Stay

I chose the Dalhart Texas Econo Lodge as the most reasonable motel in a small city which had several other chain options. I was driving to Albuquerque in a marathon from New Jersey where this was the final overnight, which I had calculated to be four hours away. I needed a bed for the night, nothing more, and Econo Lodge fitted the bill. The room had been thoroughly cleaned, had a slight scent of disinfectant, and the bed was certainly comfortable although higher off the floor than any other motel/hotel I’ve been in over the years. A full hot breakfast bar in the lobby area was available at 6am the next morning at check out. Traffic noise outside on the main street was high as it is Route 54, a heavily travelled route for grain and livestock trucks through Oklahoma Texas and New Mexico with the equally heavily trafficked rail freight line paralleling this road a block away, but I had a good sleep. It is fair to say that every motel/hotel, chain or local, would have the same environment. Many restaurants/ fast food outlets are located in what must have been a thriving commercial farming/ranching community in its heyday. For my short stay, it was the perfect choice.

Frustrating experience because of Expedia!

I made 2 reservations at The Galt House in Louisville. I received confirmation on both reservations. I thought everything was set and would be simple. Although the folks at the Galt House were very nice and tried to be helpful, they kept telling me that I didn’t have any reservations. After looking at my confirmations and the 4th person (I believe the manager) trying to help me, she finally said that she would go ahead and put us in some rooms. Although I had paid Expedia for the rooms, after looking at my credit card online transactions, I was being charged an additional $240 at one time and then and additional $190 later in the night. When I addressed the issue with the front desk the next morning, the attendant said that she didn’t see that I had made any payment at all. I later spoke to the manager again and although the $240 had been reversed, I still had the charge for $190 pending. She did say that the hotel had called Expedia and then gave me a receipt for a credit of $190, it’s still pending on my transaction list. I’m going to give it another day and see what happens. I can honestly say that the manager did everything she could to correct a problem caused by Expedia. Not sure that I would feel safe in using Expedia again. I’m back home now but still dealing with this frustrating experience that is still causing me aggravation. We’ll see if it gets resolved today.

Developer Response ,

We’re sorry you’ve had a frustrating experience with our customer service team. We want to better understand what’s happened, but unfortunately, we can’t direct message in the app store. Can you reach out to our direct support channels at Expedia.com/service so we can look into this for you?

Bug keeps choosing random dates

In the past this app has worked well but recently, I’m going back a couple of updates now over the past couple of months it’s head above where when you are on the road and you start to search for a motel it will randomly choose some date in the future instead of defaulting to the current days date for your check in time. Most people on the road which no doubt account for the largest Group of users need it to default to the current days date for the check-in date, not to some random date in the future. And even if people were looking for a room for the future what are the chances that the random date this app chooses is going to be the one you need, so it’s better to have it default to the current date for check-in and the following day for check out the way it used to. That’s much more convenient for the largest group of users. I’ve even changed the date to the current day and then head to choose a different town because the initial town I searched and didn’t have enough motels, find a room book it and then find out later the app and change the date to a random date in the future causing me then have to spend an hour calling Expedia: 3 service to get it straightened out. Please fix the app where it defaults to the current days date for check-in and the following days date for check out the way it has always done in the past.

Developer Response ,

Thank you for the heads up about this issue. We’re looking into it and hope to resolve soon – we’re sorry you had a frustrating experience.