Truecaller: Caller ID Blocker Ratings and Reviews

Notification Spam

I’ve had Trucaller for quite a while now and can vouch for how well it works. As long as it’s setup properly, you will see a sharp drop in spam calls a majority of the time. If you’re a premium user, the virtual assistant does its job well with screening calls.
That said, the latest updates have brought honestly useless notifications to my phone. “Check out our new look.” The first time I saw that, I thought “ok, cool, new look, new features.” After seeing the same notification and other similar ones since said update, I’m starting to get annoyed. Your app/service is supposed to cut down on spam and distractions, not create them. Give us as users an option to disable these notifications or take them out entirely. Until then, knocking my rating from five stars down to four.
Good app, annoying spam

Quirky but helpful

I need my phone for my small business however, I receive constant spoofed calls to the tune of over 30 per day. In combination with Truecaller, I use my carrier’s app to block known spam calls. Neither my carrier’s app or Truecaller blocks spoofed calls.

This is where the Truecaller digital assistant steps in. It is amazing to ignore spoofed calls knowing the digital assistant will connect important calls. The customizable message is professional and real-time integration with callers is helpful. The assistant doesn’t come without quirks however. I constantly receive calls answered by the assistant that bring up a notification in the app but don’t push through to the assistant tab. When that happens, the app brings up push notifications that won’t clear. I have to continually delete the app, reinstall the app, and set everything up again just to clear notifications of conversation recordings (usually hangups) that aren’t pushing to the assistant tab. When addressing this with Truecaller support, they closed the ticket without a solution.

After offering support or resolving app quirks, I would gladly rate 5 stars.

WORTHLESS MAIN BENEFIT IS ALLOWS REPORTING OF A SPAMMER - GEE THANKS

I find the app worthless, and the cost to privacy not near worth the price of giving the developers FULL ACCESS TO EVERY SINGLE CONTACT ON YOUR DEVICE. There are two main benefits to this app. One, is to allow you to report a spam caller as a spammer to the developer - Gee Thanks (can you hear the sarcasm dripping in my voice?). Two, allows you to double check a number that has just phone you, to see if other app holders have previously reported the number as a Spammer. Really do not understand the near five star review average, in fact I’m baffled by it. Someone, please explain to me how this is not a worthless app.

This is an update to my prior review, which follows.
[This issue has been resolved, But the app is worthless.]
In order to set up Truecaller on the iPhone, in my case an iPhone 7, to to Settings>Phone>Call Blocking & Identification to turn on Truecaller. The problem is, Truecaller does not appear in the Settings. It appears in my family’s iPhone 6 and iPhone 5. Since Truecaller does not warn about not working with iPhone 7 in its self description in the App Store, I’ve given it one star. I would have given it zero stars, but Apple does not provide the zero star option.

Not That Effective

I haven’t been that impressed with the app. They want to sell you the paid version, so naturally the free version is kind of lame. The app is stable and I haven’t noted any glitches, but It only seems to “catch” (i.e., successfully id as a spam call) somewhere around 1 in 10 of the spam calls I actually receive (of which I get maybe one every day or every other day). And oddly, I always seem to GET a spam call - not caught - soon after I do an ‘update’... So not something I’d spend money on. Using a weak & marginally effective app to lure you into buying the paid version seems like a strange marketing tactic to me. ‘Will probably uninstall. Just had an update today. And just like clockwork minutes after the download I got a “portfolio recovery” spam call. TC identified it as spam, but how did they happen to get the number at just that time in the first place? ALWAYS happens after a TC update - not after other app updates. It’s like downloading & installing a TC update sends out some kind of “beacon” to spamcallers.

Works As Advertised

Truecaller like many spam blockers for iPhone uses an AI “Assistant” that deals with all calls that usually go to iPhone’s voicemail. This fine but under settings for Assistant that an option not to deal with any calls from callers in the iPhone contacts if you choose. The problem is that because the app uses call forwarding to send calls to the Truecaller servers, it is not possible to exclude calls from contacts. You can get the iPhone voicemail back by dialing a number listed under the Screen My Calls button. This disables the call forwarding which connects Assistant to your cellular traffic. In short, it is not possible to use Assistant and exclude calls from your contacts. It is one or the other. If you like Truecaller handling all voicemail that’s fine. Really, the Assistant function is what screens the telephone calls.

Wrong for many reasons

We had an issue with someone on Craigslist who tried to get personal information from us. We hung up on him. Shortly afterwards we learned that our phone number was listed as a scam on Trucaller, probably as retribution from the Craigslist scammer. We learned about our phone number being listed as a scam from a local pet grooming shop when they saw it was listed on Trucaller. Trucaller never bothered to check that we had the same phone number since 2001, nor did they check our home address, nor did they contact us before labeling us as scammers. When we finally contacted them, they removed our number from their list. Maybe you should check with them to find out if someone has given them your number out of spite. This is a dangerous violation of privacy for them to convict people in a way for the whole world to see without any proof at all, just some jerk reporting you. The Nazis and Soviets had the same kind of system where you could rat on a neighbor and they would disappear!

Gave me spam texts after signing up

After signing up with an account to stop spam calls I kept getting from telemarketers and scammers, I started to receive spam texts which I never had a problem with before. Now I get spam texts sent to me everyday and cannot get rid of them even after deleting my account and requesting my phone number from the TrueCaller website be removed, I consistently get the same spam texts everyday now. I will forever hate TrueCaller for doing this to me. I never believed for a minute that I would be constantly bombarded with spam texts after signing up for a service that tells you they help stop spammers and scammers from calling and texting you. I fear the only way to stop the spam texts from coming in at this point is to change my number which is not what I wanted. Find another app or service to sign up for rather than TrueCaller. You may be making a mistake that haunts you daily like it does me.

BEWARE!!!!

Can't remove from your phone unless you do a factory reset. As in wipeout everything out of your phone to like brand new. App doesn't use like it should. Callers can't leave a message it cut them off. No voice mail. This app should not be in the app store. My service provider said they are no different that a hacker taking complete control of your phone and when you try to remove it destroys your phone. Customer service is a joke. They send you a message saying:thank you leaving us know of the issue. We will forward it to out tech department for future updates. We are always updating and adding new features,but the updates will not include,then a long list of features. Nothing of any help. No one answers your message. Just an automated message. DO NOT INSTALL WILL DESTROY YOUR DEVICE. WILL HAVE TO RESET TO WIPE ALL YOUR FILES AND APPS TO REMOVE TRUECALLER!!!!!
And if the devolver removes the warning,I will keep posting everywhere. DO NOT INSTALL TRUECALLER!!! WILL BREAK YOUR DEVICE!!!

I feel like I was lied to this app does not work for iPhone

On galaxy, Truecaller will have a badge and let you know the phone number the name if it’s a spam call and all that information while the phone is ringing it even will tell you the service provider. I am an iPhone user when I found out that Truecaller had made a system for iPhone I was more than excited as I use my iPhone four my business. Now that I have it it does nothing, I promise to do, it does nothing that it does for galaxy. Unfortunately, I feel like this was a scam just to get iPhone users money. I am not able to delete the Truecaller log under my assistant. The last thing I want is more junk clogging up my phone I’m not sure if the creators even read these comments I would hope they do. Many things in this app just do not work. PERIOD! I am sure that people are sick of hearing me. ahead and stop here, but there are many more things that don’t work.

Subpar App & Fraudulent Reoccurring Charges

I tried this app for the first time back in January 2023 to help combat spam calls. At the time, the app was a bit buggy, and the incoming calls always had a fair amount of VoIP grain. That said, when I cancelled my subscription in March 2023, it has been a full calendar year and I’m STILL getting charges on my card for monthly AND yearly subscription payments. I have tried everything, calling their customer support and being on hold for 45 min to have the call end. Emailing their customer support, to have them tell me that it’s cancelled. To having so far as to report fraudulent charges to my CC company, and now, a year later and nearly $200 of reoccurring subscriptions that I haven’t authorized I finally had to report my card as stolen and get a new card.

AVOID this app, they will steal your money, and tell you that your subscription is cancelled and then keep charging you.

Developer Response ,

Hi there!

Thanks for writing!

To share background, we don’t automatically block calls/SMS on iOS because iOS doesn’t give any notifications for blocked calls/SMS.

Please enable these settings for a more reliable Caller ID experience: iPhone Settings > Phone > Call Blocking & Identification > Enable Truecaller Part 1, 2 3 and 4.

Please regularly update the spam list in Truecaller > Spam ID.

For automatically updating the list and access to the Extended top spammer's list, please upgrade to Truecaller Premium. Here are the steps to block: There are two simple ways to block a phone number:

- From the call log > Tap on the! > Scroll down to find “Block & Report”.
- To manually add a number to your personal blocklist > Open Truecaller > More > My block list > tap on the plus icon in the upper right-hand corner > add number. *Important, you will NOT know if the person has called or texted.

For more questions, please write to us at support@truecaller.com.

Thanks //NHTeam Truecaller