NBA: Live Games & Scores Ratings and Reviews

The most impressive app I have seen for a complete rundown on favorite players. The play by play detail is awesome. The close ups and personal feel of the players as they are lacing up their shoes. The feel of the inclusion for the fan to see more clearly the faces and emotions of the game. Would like to see interviews with players most interested in by the user indicating who they want most to see in action. Excited to be a part of this project keep up the good work. Hoping for a chance to get season passes for the next season and get tickets to the NBA cup and dying to meet my favorite player Steph Curry. The chance to meet top players for the draft of the upcoming season, and feel the buzz of the energy these players give so much to their craft and it’s amazing to feel part of it. Please let me know how I can be of help to develop this amazing personal experience for the NBA fans around the world.
(Thanks I’ll be studying the plays and points to develop what I think could be a real benefit for myself to achieve my own goals) as I can see the benefits of the league and how much more can be achieved with a team by your side.
Thanks

Thank you for the 5-star review! Your comments are important to us and we appreciate your support. We hope you continue to enjoy the season on our app! Thanks, NBA Support

Look, $16/mo to watch my team while I live out of state is about worth it... However The UI/UX of the app is unnecessarily complicated all over the place, the notifications make no sense, (just let me subscribe to my team, give me updates on game day/major news, that’s it.) and most importantly… routinely the game feed shows what amateur production quality looks like. Quite often replays, really dumb graphics, etc. are completely blocking the live play. “Don’t miss a minute.” Should never be used as a slogan by NBA TV. You will miss more than several, sometimes key, minutes during games. This is completely unnecessary, by the way, like if a replay of a layup is why I don’t see something like a cross-court alley-oop, that is criminal and I should get $1 back every time it happens. Not even to mention the simple stuff like a quality scoreboard. I will probably do something like subscribe for a month or 2 NOV/DEC, then won’t be back until APR-JUN since all-star break to mid-April has turned into load management, dead energy in the league. Anyways guys, I just want to stream Celtics games in Minnesota. Please make that easier, efficient, and a quality experience for me and I am more than happy to throw Adam Silver $20/mo so that you can hire an intern that only clicks the replay button when play is stopped. Say the name!

Thank you for the feedback. We will pass along your comments and suggestions to the appropriate team for review. We appreciate you reaching out to let us know. Thanks, NBA Support.

Hear me out, this new update is mostly good. The Stories feature is really nifty, the videos play without trouble, and it’s easy to access content and interviews from the league. But the thing I used the old app for the most was checking box scores of games the next morning. And that’s my issue.

This is my main complaint: When looking at the box scores, I find it really difficult to digest any of the stats. There is a ton of white space spreading everything apart, making it impossible to get a full box score without scrolling and swiping multiple times. There are also no separation lines drawn between categories or players. The box score viewer is clunky, I’ve accidentally swiped it down and hidden it a dozen times when I meant to swipe right to see stats like BLK and FGA. The old box scores seemed to be sorted by position, but now it’s sorted by minutes played. That tends to confuse my brain while quickly flipping through the games to see how players did. I would like an option to choose how to sort. I’d like to see the box score feature become more streamlined and like the old app in that manner.

Overall, it’s a great app. I hope this feedback can be used.

Thank you for the feedback. We will pass along your feedback to our product team. Please update your review if you have other feedback or suggestions so we can continue to improve your experience and provide you with a 5-star app! Thanks, NBA Support

I use this app to access my league pass, which is garbage. You can’t use a VPN, and they are admittedly selling your information to 3rd parties. You can’t ask NBA to stop selling your information—instead they instruct you to contact every single one of their “partners” separately (which is many) and I guess ask them to stop buying your information? And even if you buy league pass, you can’t watch games that are on NBA TV or blacked out because of local broadcasts. So if you actually want to watch all of your teams’ games, you have to pay for cable, pay for NBA TV, and league pass. If they were smart, they would make this whole thing simpler for the people they are asking to pay them.

UPDATE: the “developer response” or lack thereof only reinforces my criticisms. They’re selling your email address to third parties who will spam you. NBA TV blackouts have nothing to do with local broadcasting contracts. One thing you can do to make the app better (aside from selling my information) is make it work with airplay—any time I try to AirPlay, it takes me dozens of tries before it actually works. Other apps are airplaying, but when I try with this app, it acts like it’s doing something and then just goes back to the Home Screen after a few seconds. After 20 minutes or so of repeatedly trying, you might get lucky and get it to work.

We are disappointed that you are not pleased with the service, Eduardo. We'll pass along your feedback to our product team. We appreciate your support. Thanks, NBA Support Team

Can you use this to follow a local team? No. So the purpose is to follow an out of market team. Can you download said team’s games and watch them on your own time? Only on the most expensive plan. Okay, so the league pass is two-thirds useless. Why only one star then? Because as you skip through ad reads and stoppages using their custom video player, you’ll discover that each time you do so, the app gets a little bit slower. By the time the third quarter rolls around, you’ll be lucky if the app even responds when you tap the screen. Time to restart the app. Guess I’ll just use up even more data to reload the stream. Thanks, folks. This sure is a premium product. Oh, I forgot—just spent 7 Gigs to watch a *single* game!! Completely unreasonable! And that’s with occasional unwatchable quality since the stream fails and reloads itself every time you switch applications! Oh, I forgot! There’s a black bar blocking a significant part of the screen that’s just there to tell you who’s playing! Oh, I forgot! Every time you pick a game and choose to watch, say, the full game with the home announcers, or the condensed game, it loads up the 2-minute game recap anyway, so you have to pick a second time! And watch a second ad! I CANNOT believe I fell for it again and bought a team pass.

We are sorry for the trouble and that you are not having a great experience in the app so far. We would be happy to look into the issue further if you would like to troubleshoot with us at support.watch.nba.com. Thanks, NBA Support.

I purchased league pass during preseason. Was only able to watch live games. If I was to go back and watch an old game audio was two to four plays ahead of game play was able to watch a game for about 10 minutes then a video playback error pops up. Went to to talk to live tech support no one was available. I sent an email for help no response. I thought to myself this issue will get taken care during regular season. Big shock! I was wrong. Regular season starts and I finally was able to talk to a live person on tech support. He wasn’t able to help me. I had to send another email and then I received a response. They still can’t fix the problem. This has been going on since November! When I ask for compensation they tell that can’t because I purchased the league pass through iTunes. When I talk to iTunes about guess what happens? That’s right they tell me it’s on NBA league pass since they are the developers. Go back to the league pass “We are unable to give compensation or a refund since you purchased NBA league pass through iTunes”. They don’t care. I have talked to 8 different people about my situation and are asked the same questions when a new person “try’s” to help me. Also when I ask a question does it get answered. Nope! DO NOT GET LEAGUE PASS THEY DON’T KNOW WHAT THEY ARE DOING!!!!!

We are sorry for the frustrating experience. Please send us an email at ilpfeedback@nba.com with the reference or ticket number so that we can investigate further. Thanks, NBA Support

I feel like the devs for this app have grand ideas that are either being bottlenecked or overridden by execs. I like the new UI, but it seems like it’s trying to glitz and glamor us when all we really want is access to data and analytics. The single item I used the most, written recaps of each game published by the Associated Press every night a few hours after the games end, seems to be missing in favor of video recaps. Call me a boomer but I don’t want to watch a video to know how a game unfolded. If I want to see a play or an injury or a highlight, I’ll go look for it elsewhere in the app. Overall, the app performs admirably on my iPhone XS, and seems to be less buggy overall, but there are clear issues that need to be addressed (why do I have to scroll through the entire league of players to access Westbrook’s stats?) and a more cohesive index of the plethora of content needs to be readily available on start-up. And PLEASE tell me whoever was responsible for copy-pasting the AP recaps wasn’t fired or deemed unnecessary; I’m not kidding when I say those recaps were 90% of the reason I open the app every morning. :/

We are sorry you're not having a great experience with the app so far. We will pass along your feedback to our product team. Please update your review with other comments or suggestions so we can continue to improve your experience and provide you with a 5-star app! Thanks, NBA Support

I am extremely disappointed with NBA league pass. I paid $120 so that I could watch the Warriors games this season and I have been blocked from watching a large amount of them so far. When I made the decision to subscribe to NBA league pass I calculated how many warriors games I would be able to watch outside of the ones aired on tnt, ESPN, nba tv etc. Since paying for the subscription though, the NBA has decided to change many of the games to NBA TV after the fact. I cannot for the life of me figure out how to watch these games. If there was a way to rent a single game, I would pay for it. I am not going to subscribe to NBA Tv in addition to league pass, that is ridiculous. Why wouldn’t NBA tv be available for league pass subscribers?? I don’t even know how to watch NBA TV games as there is no app for it and they are not available on the nba app. I have been a subscriber to league pass for a number of years but this year is unacceptable how many games they have changed after the fact to NBA TV. There has been at least six changed so far. I don’t see myself subscribing again in the future if the games I paid for are not available whenever the league decides.

We are sorry you are not having a great experience in the app so far! Games broadcast on NBA TV will not be available to watch live on NBA League Pass. NBA League Pass subscribers will have access to live radio broadcasts, and archives of these games will be available to watch 3 hours after the broadcast concludes. NBA TV games are available to watch live with an NBA TV subscription, but are not available live on NBA League Pass because networks have exclusive rights to broadcast games. We thank you for your feedback on this experience and will pass along your feedback to the product team. Thanks, NBA Support

I’ve never submitted a review in my 10+ years of being on the App Store until now. This is easily the worst experience for live streaming games that I've come across. Once I start live streaming in app, I am unable to pause/fast forward/rewind unless I minimize the app (not fully exiting, just minimizing by activating the home function), which is non intuitive. Why am I only given that option when the app is minimized vs giving me the option while having the app open? Even then, you can’t rewind to a specific point and time of your choosing. You have to get there by using the 10second rewind function. If you wanted to rewind to the 1st quarter from the 4th quarter, you will have to endlessly use the 10second rewind function vs being able to pinpoint with the marker. I am baffled at how behind the NBA is with this service. All other streaming services have these basic functions. The good thing is I only have to use this app while my home team is playing in non nationally televised games, which thankfully isn’t as many as other teams face. Get it together NBA! I’ve been a lifelong fan 15+ years!!

Thank you for the feedback! We will pass along your comments and suggestions to the appropriate team for review. We appreciate you reaching out to let us know. Thanks, NBA Support

I have been trying to use and like this app for a while now. I've been in touch with the developers about many of the bugs I found. But it is still probably the worst app that I use. Perhaps it works well on a phone, but on my iPad Pro, this app is a total piece of crap. I cannot use it in landscape mode, because the text of all the articles runs off the page to the right. On the main page of the app, every time I try scrolling to a story and stop somewhere, the app just skips ahead to some random spot. And now, where they have game updates at the top, and you can scroll sideways, it always jumps back to the first one as I try to scroll. I can't understand how this app gets good reviews from anybody that actually uses it for anything other than watching a game. It is so disappointing. If this app was the only basketball resource available to me, or if it was the one recommended to me, and I was trying to learn about basketball and become a fan, I probably would have switched sports by now. That's how bad this is. I would give it a negative rating if I could, but one star is the lowest it will go.

We're sorry for the trouble and that you are not having a great experience with the app so far. If you have any suggestions or feedback that can help us improve your experience, please update your review or visit support.watch.nba.com to submit a request to our support team with more specific details. Thanks, NBA Support