Invoice2go: Easy Invoice Maker 4+

DONT WORK WITH INVOICE2GO THEY DONT CARE ABOUT CUSTOMERS

Hi my name is Roee and I have a small business. Working with Invoice2go for 2012. It was great easy and I recommend to my friends too. Last month I had this customer making a mistake paying the all invoice amount that it’s very easy to do the way the building the page. Like a trap if you don’t pay attention you pay the hole some, like this they charge you for the credit card commission and when the customer Realized what he did and I had to refund his money and guess what I sign small print that says it’s my problem You see what great customer service they have. First there is no way to find their phone number only email and same with Invoice2go if you don’t do unlimited planThey will not give you a phone number to talk to somebody only emails. As I pointed before great customer service they don’t care about the customer only about money. After I told them I’m going to disconnect then they called me to tell me the apologized there is nothing we can do for you but we do everything we can. I’m out about $2000 and they offer me $100 the maximum they can. Like I picked to work with strip. DONT WORK WITH INVOICE2GO THEY DONT CARE ABOUT CUSTOMERS

Hello Roee! We appreciate your feedback and for being a valued customer. We understand your frustrations, and we're sincerely sorry to hear about your experience with our customer service. Please know that this is not what we want our customers to experience. We want to discuss this matter further with you and for you to give us the chance to make things right, so please contact us via email at support@invoice2go.com from your Invoice2go email or have a chat with us at support.2go.com/hc/en-us. We hope to resolve the issues you are having as quickly as possible. Thank you for your time and we look forward to hearing from you soon!

I hate that I only have the energy to write a review when this software is having issues but here it is. I started my construction business in 2011 and have used this app since day one. It’s been great for me and I’ve turned many other contractors on to it. The interface used to be simple and easy to use. I understand that companies must evolve and grow with demand but it would have been better to leave well enough alone. There is nothing more frustrating than spending an hour on an invoice or estimate only to have it randomly deleted or zeroed out after saving. Server/cloud issues are becoming more normal than not. I’m furious and don’t know how to move forward now that I’m invested into it. This has been going on for months and a couple updates. I’ve remained patient as these issues are expected with iOS updates and whatnot. A day or two is acceptable but not this amount of time.
Update. Developer responds- we don’t know of this. Yet I’ve emailed for the last couple months and the response I get is “sorry. This is a known issue. We are working to fix”. Your public p.r response does not match private response. Sorry but This is only a slap in the face to an already poor situation.

Hi there, our product team would like to speak with you to better understand your feedback and investigate this issue you’ve been experiencing. If you are interested in speaking to one of our product managers, please email appreviews@invoice2go.com with your Apple Store username included and we will be in touch. Thanks for your patience.

The app is simple enough to setup and use. It does the job that a one person shop needs it to do. However I think it’s ridiculous that you can’t turn off credit/debit and digital payments without buying the annual membership. This seems backwards, as in the membership should provide that option not just allow you to turn it off. The problem with the feature being turned on by default is that customers try and pay digitally only for me to have to refund the payment and ask them for a check. I also have my own way of accepting credit card payments that doesn’t force me to pay annually for something I only need less than a handful of times in a year.

From my perspective this creates a situation that not only makes you buy an annual subscription to turn off a feature that isn’t necessary for small shops but allowing credit card payments causes the business to charge credit card fees. The option to pay via card or digitally should be opt in not opt out. The developer should change this and consider a more compelling reason to hold people over a barrel in order to get them to subscribe. At the very least consider a per use fee when someone wants to pay digitally and the business wants to accept the digital payment. Currently searching for another app alternative.

Hello. We are sorry to hear your concerns about how payments work with the free accounts. We would be happy to go over other options for you if you want to disable payments. Please contact us at support@Invoice2go.com at your earliest convenience.