Careem - Ride, Delivery, Pay 4+

Untrained drivers

Long time ago,I aske for Kareem taxi to pick me from home to drape me where my car Maintenants carage. I picked a driver 3 minutes from my house , it took him 15 minutes to reach my house
Any way he took me to where I went to go but instead of charging me only my target cost he added the time he couldn’t find my house even though my address is very easy. Any way I gave him only what the intiinal cost plus tips he was not happy and start shouting . Tow day ago again I asked for Careem again he keep asking me where do I want to go I told him I send you the adrees he took me from wrong road I told him why he said I am sorry just lost. When we reached distanation the charge was arround 1.6 kd I gave him 2 kd and told him keep the chang but he surprised me asking for another 1.5 kd I asked him why he said that what you didn’t pay a long time ago
To make a long story short this buisiness I don’t think you company know all about it the taxi driver was again shouting like if I am a theif
I realy whant to know you opinion and reaction
Thank you

Developer Response ,

Hi there, Musaed!That doesn't sound right! Can you give us more information at https://help.careem.com/hc/en-us/requests/new so that we can investigate?

Bad behaviors of a lot of Captains

I am a regular customer of Careem, yet lately I have experienced aggressive and rude behaviors of the drivers. Some drivers refused to listen to the customers and just follow what they wish to do, which makes me feel so unsafe during the trip. I have reported these kinds of incidents, but still I have encountered bad behaviors of the drivers from my other trips. I don’t think Careem is doing actions for these kinds of reports regarding their captains’ bad behaviors. One incident is a driver, named Belhassen A., dropped me in the middle of the road near a roundabout, and aggressively wants to push me out from the car, showing his anger issues. I was worried for my safety. Would that captain and Careem take the responsibility if anything happens to me when i am left in the middle of the road with a lot of cars passing by? Are the passengers not allowed to ask requests to the captains during the trip? If this kind of behaviors of a captain happened to me, pretty sure it could be done to other passengers as well. I don’t think Careem is doing much training professionally for their Captain’s behavior, because it didn’t only happened once but a couple of times. Other drivers are not strictly compliant with the Covid protocols as well, and some drivers gets mad if you will remind them to wear a mask.

No Support At All

UPDATE MANY MONTHS LATER STILL (1 Star) - Very bad support 7) Food/Box Department does NOT talk to the Car Department. No luck resolving cross-departmental issues. They work in vertical silos. 8) They ask you to repeat the issue again and again via email and by phone, over and over again. Good luck with refunds. It takes forever. 9) They / restaurant canceled a food order. They promised a refund. No refund was received weeks later. 10) They charged me for a trip in the WRONG currency, (with a FIVE time factor). I raised a ticket. No refund was received either weeks later. 11) They mark a raised issue as “Resolved” BEFORE confirming with the user. 12) You can not escalate PREVIOUS REVIEW 1-6 I never thought I would rate Careem a one star(Zero star is Not available) 1) If you have a question, there is no way to call Careem for help. 2) Once you have an issue ...Good luck. It will take weeks to resolve via email. Mine is not resolved for 2.5 WEEKS. 3) If you send someone top up credit via Careem. Sometimes they will never get it. Yet Careem deducts the amount from your card. 4) Booking a ride in the Future is no longer available. 5) if the call back, they ring the phone for 5 seconds. I had 3 attempts within 20 seconds. Then Careem says , we tried to call you!!! 6) Online App HELP does NOT work, And is very hard to find on the App. You need to book a trip now (immediately), then may be you get attention.

Developer Response ,

Hello there, we do our best to ensure our Customers are satisfied with our services. We never intended for you to have a negative experience with us and we apologise for the disappointment caused. Please share your concern in detail at: http://careem.me/Apphelp and leave the rest to us.