BURGER KING® App 4+

Technical Issues with App

EDIT: I was contacted a day after writing my review. Despite my frustration at the time, I am glad that the BK Team took time to reach out and resolve the issue. Despite the fixes the app may need, their act of taking accountability was superb.

To the BK Tech Team, if you’re reading this please contact me.
I’ve used the BK App for more than a year now and my experiences have varied. There’s been times that I’ve made an order through the app with absolutely no problems. However, there’s been many more times that the app has given me some sort of issue. Based on the reviews, it’s clear that the app needs PLENTY of work.
Now you may be wondering why I decided to post a review until now. That’s because I now have several screen recordings of the app providing issues. Today, specifically, I was using a coupon that required the purchase of another item. The coupon and additional item were visible in My Cart/Checkout (and in the screen recording). However, after paying, the order completely erased the coupon. Given I was on my lunch break for work, it made a lovely afternoon, very inconvenient.

Developer Response ,

We’re bummed to hear that you didn’t have the most ideal experience. Hit us up at BK.com/contact-support so we can look into this for you.

Very disappointed

First time using the app and since it says Burger King I assumed that the new restaurant actually had team members that did deliveries. I ordered my food without an issue, did my modifications without an issue but when it came time for payment it did not let me review delivery charges, taxes, order total, convenience fee for using the app and then leaving a tip on top of it all. So then a $12 order becomes $19... they let me know the driver was on their way but they left the food and was gone and then notified me with a picture that they didn't knock at the door they just left it outside on the wet cement at somebody else's door. When I contacted the driver it was sorry that's where GPS led me... OK well those aren't my doors and it doesn't look like you left a full order anyways. So this went back-and-forth she never returned, Burger King's telephone number is wrong and I can leave an email with possibly being contacted within 48 hours?? No food no money. two hours later after going back-and-forth relentlessly I am only going to be issued a partial coupon!?! I don't know about anybody else but to me this driver is compared to a waitress, they should verify the order, make sure everything's there, give it to the right customer... But instead it's like dump and go because they get paid no matter what!! so I am not pleased at all and this will be the last time I use this service... pretty disappointed Burger King....

What’s up?

What’s up Burger King? I’m 70 and been eating your meals for many years, from California to Arizona, never have I ever had an issue with any of your restaurants and or the way you operate your business, such as specials that comes from the corporate office, manager specials, coupons, specials that are on television, until now, the end of January 2022 and February 1st. I saw on television and was impressed with the special $5.00 meal, well I’m sad to report to you that not all of your restaurants are honoring the price, I’ve been told from two restaurants that the meal is in there system for $6.00 and they can’t and won’t change the price and honor your advertisement, now one dollar plus the tax isn’t a lot of money, but some of us are on a fixed income and every dollar is more valuable than a few years ago, but that’s really not the point, you at corporate take the time and money to run this special for your customers and a number of your restaurants don’t honor the price you set, now, that makes me question your operation of business, how can I trust your organization if your employees are not willing to observe what comes out of corporate? As a long standing customer, I hope you get this under control, thank you for letting me express my thoughts. ☹️