GetYourGuide: Tours & Tickets 4+

They won’t let you leave less than a 5 star review

I tried to give 2 stars but they don’t even allow it!! 😂 WOW. I recently tried this app/company for the first time on an international trip because they seemed so convenient and they had many more tours and opportunities than I had been easily able to find otherwise. However, after booking 3 items through them, I have spent more time on help chat with them tracking down and fixing their mistakes than the time spent on actual enjoyable activities, which is supposedly what they sell - convenient access to activities. My experiences with this company have included waiting in 15 degrees F for an hour for a tour bus that never came, an hour now on the app and phone after that to get that tour refunded, and more recently, more time out of my life after vacation is over tracking down why they are apparently recurring charging me according to my credit card alerts. Thanks Get Your Guide for enriching my life!

I will say that their customer service people are very friendly (they clearly get alot of practice), however, I prefer companies that get it right in the first place. Avoid them like the plague.

App charged me but no tour booked

On Jan 20 I tried to book a tour. After completing the booking the app stated that something went wrong but not to worry, they’re working on it. I contacted them after noticing my credit card had been charged, but GetYourGuide stated they had no record of me booking that tour. I was asked to send a screenshot of my charge from my bank. Nothing could get resolved as they still had nothing showing that I’d booked that tour. I then had to contact my bank, who then filed a dispute resolution claim. I’m giving the app 3 stars because I had booked another tour that went through just fine about a month ago. Customer service was also quick to respond. However, I’m reluctant to book another tour with this app as I don’t want to go through this again and possibly lose more money.
UPDATE: Victor from GetYourGuide responded promptly and has taken care of the issue. I am giving them 5 stars due to their excellent customer service!

Developer Response ,

Cassy, thanks for telling us about this situation - we're sorry to hear you had this issue. In the unlikely event a booking don't go through and yet you're charged due to any possible reason, the full refund is automatically issued immediately. Regarding your case specifically, please send us the email address you've used during the booking process to 'social.support@getyourguide.com' or via private message at 'www.facebook.com/GetYourGuide'
and we'll look into it and provide you with detailed information. Thanks in advance!

Don’t buy Innsbruck cars through this company

I read an article about Innsbruck, which recommended I buy an Innsbruck Card. The card is a way to get around Innsbruck and includes admission into multiple tourist attractions. I clicked on the link to buy the card and it brought me to this company. I assume this company sponsored the article but I could be wrong. I bought the Innsbruck card through this company because it touted instant mobile ticket vouchers. We got our ticket vouchers instantly as stated and headed off to our first attraction. When we got there the mobile tickets didn’t work. After much ado with the ticket office we discovered that we didn’t actually have the Innsbruck card, but instead just ticket vouchers. Not only could we not enter the attraction but we‘d have to travel 30 minutes away to exchange the mobile vouchers for the actual Innsbruck Card tickets at a specific location. We could have just bought the Innsbruck card where we were but we’d be out an extra 68 euro. So we went to the tourist center 30 minutes away to exchange our electronic “voucher” for our paper Innsbruck Card. There we waited for an hour in line to get our Innsbruck Card. Only then were we on our way...what a waste of 2 hours. This company offered no convenience. We could have just bought the card anywhere in Innsbruck for the same price and without the hassle. This company offered nothing but inconvenience.

Developer Response ,

Hi MsMagooToo, thanks for your feedback. We apologize for the late reply and for the issues you encountered with your booking. In order to check further and find a solution, we kindly ask you to send us an email to 'social.support@getyouguide.com' with your booking number and your pseudonym "MsMagooToo". Thank you!