Booksy Biz: For Businesses Ratings and Reviews

I’m a Stylist of 10 years in the hair industry. I have recently ventured out into my own Salon! Booksy has been a major help! My experience has been made easy with the exceptional support from the team! Gabi was a team member that helped me through the set up process and making my profile look professional! She did an amazing job double checking everything over! My clients experience has been that it’s very easy to use and very straightforward when it comes to finding what they are looking for. I tried out other apps to ensure which would be best for my business. Booksy is the right choice for not only myself but my clients as well. Thank you to the Booksy team for always being on top of it and for always making sure everything is running smoothly! You guys truly have answered all my questions and then some! The advice and kindness I have received from each member has honestly been a game changer! It’s awesome to know that I have a great support team on my side whenever! I also appreciate the efforts made when I’ve made suggestions upon features within the App. I’m truly satisfied! Thank you again!

We’re grateful for your review! Thank you!

While I like the layout of this app, it’s a bit tricky to navigate. I’m not a fan of all the various payment options. There are to many and only two of them process payments through the app. What is the point for the others. In trying to use two of those, it generated receipts that say paid but clients didn’t have to run their card. I had to go back and contact clients to check their bank accounts for payments then send them a payment link (a feature that you should off) from square to collect their payments. Now I’m strictly running my payments through the square option ( my previous booking app) but, the sales are not showing a zero balance in the Booksy app. So I have to go check my square app to see the transaction went through. Also, if Booksy had a debit card and held funds in the app, that would be extremely helpful. I prefer keeping my business funds in the app and using my debit card for my business purchases from the same app. (Like square does) lastly, when I’m trying to chat with a live agent and get handed off to 3 different people, that takes about 10 minutes between them to respond to me, that is extremely irritating. Time is money, if I have an issue and need to chat with somebody for a few minutes, that conversation drags out over 30 minutes. I’m probably going back to square, but I’m trying to give this app an opportunity to meet my needs and fix these issues.

Thank you for sharing your feedback. We are sorry to hear you have had a difficult experience with our customer service. You can remove payment methods that you and your clients don't use in the Customer payments section in the settings.

We want to take a closer look at this for you. Kindly write to us at info.us@booksy.com. We will help you at the earliest.

I am a very small college town nail artist doing nails out of my dorm room and I though this would be a good way to just organize my clients. I didn’t realize it was a subscription but it’s fine because I didn’t buy it and I didn’t even get to finish setting anything up before I got 5 calls in a row from a Florida number I didn’t know and when I picked up it was the Booksy people. The guy on the other line started explaining that people were “trying to find me” specifically and calling them to get my account finalized which I just know isn’t true because I hadn’t told anyone I was using this yet and I do not advertise except through friends. After explaining that I did not want ads posted anywhere or for random people to be able to get my contact information I apologized and said I had downloaded the wrong type of app for what I need with my business and I wanted to delete my account. That’s when the guy said I had to pay $5 to cancel my account that wasn’t even set up or active? I’m not going to give any money to someone over the phone regardless but definitely not for something like that. They also do not have my billing info because I don’t have that set up so It’s not like they can charge me I haven’t agreed to any sort of payments.
TLDR: got spammed with calls from this company until I answered and then they wanted me to pay them $5 for doing nothing and I hung up.

Sorry to hear that and apologies for the troubles! We do not charge for the account cancellation. Would you mind contacting us at info.us@booksy.com? We'd like to investigate the call you got.
Thank you for sharing your feedback!

So I moved over to Booksy after using two different booking apps, and so far my experience have been nothing but good. I do like the fact that I have the opportunity to set up my pricing and services as I like I also like the message blast option, and that I can upload as many pictures as I like to my profile. I love that I can share my review directly from my booksy
onto my different social media platform. My favorite by choice is Instagram. I love the same day cash out option from payments made through my card reader the only thing that I would to see change is payment that’s me through Booksy to have it separated from payment made through the card reader, so that way it’s easier to track of when deposit will be made directly to your bank account. I’m still confused on how that but other than that again I love using this app I love the fact that it breaks down your pricing it breaks down your the money that you’re bringing him through the app monthly weekly you could have your statement sent to you at any time beautiful development.

Thank you for your feedback and suggestion! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority, and we are committed to our customers. Its customers like you that make our job wonderful.

This is an amazing service!!! It can sure simplify appointment settings! I have owned my business for 15 years. Clients can find me everywhere on social media. Clients call, we write them in an appt book.. ancient, but works. Now I am loving Booksy. As I transition my older clients to use Booksy, i am finding out I cannot merge the physical book with Booksy. People are Making appointments on Booksy at a time already taken on the physical book because Booksy does not give an owner a screen to simply go in and block times already taken weather because a client called or found me on social media and walked in or they are older and don’t have a clue how to download an app. again I wish I could have a screen where I could just see my book and block times... what if I am holding a staff meeting? How do I block that time? I called the help number. A young man told me “just give everyone the Booksy link” I gather that ... What do I do meanwhile? There should be a little more control and flexibility for owner.

Thanks for your comment. Below are some useful info.
To block a specific time, please click on the + sign and click "New Time Reservation". ​
If you want to encourage customers to use Booksy, you can use several options:
- add a book now button to your Instagram, Facebook or Google accounts,
- use Message Blasts tab,
- send Digital Flyers, personalised for your business on your social media,
- invite your clients to Booksy in Marketing ⟶ Invite clients
If you have any further questions, please contact us at support@booksy.com.

Our booking software was bought by this dreadful company and it was a terrible experience and lost an unknown amount of business thanks to them. We are a massage business and online booking is the main artery for our business. When Booksy took over they were so irresponsible. Many features did not work like they described. When I called customer service I would be on hold for close to an hour and the representatives were less than helpful as they often didn’t know how to help and lied about when our issues (that were system wide) would be resolved. The reps I talked to often complained how short staffed they were and admitted they were unprepared for influx of issues with the merger. When I would ask questions in their online chat box it would take days to even weeks to even get a response. I know of many other small businesses in my area that were in the same boat (were using Genbook then were merged with Booksy) and all had terrible experiences and moved to a different software. If you run a massage business DO NOT USE THIS SOFTWARE! I recommend using Massage Book. They actually answer their phone when you call, when you ask a question in their chat box they answer with actual solutions that work.

We're sorry to hear that you feel this way. The transition process can be difficult and we apologize that our service did not satisfy your expectations. Please feel free to reach out to us at info.us@booksy.com with any further comments, concerns, or suggestions you wish to share.

At first, I was getting countless phone calls to help me out from onboarding representatives. I was assured that my clients didn’t need to have the app for me to the booking system. I had to manually transfer 8 weeks of existing appointments over myself (which other companies will do for you). Then I have clients informing me that they aren’t getting text reminders for their appointments. I call customer service and they inform me that clients will only get email reminders or notifications through the app and they said it’s not as issue for anyone else that their clients don’t get texts. I don’t expect my clients to check their email on a daily basis and reminders can end up in a spam folder, I also don’t expect my existing clients to download an app and schedule their own appointments (especially when I moved months worth of appointments over myself). I also had issues with the card reader that I paid $100 for and customer service has taken over a week with the issue and my client has been waiting on a refund for a double charge. One representive suggested that I delete my app and reinstall it (as if that would refund my client) the next one hung up on me after I was on hold for 30 minutes. I couldn’t be more underwhelmed with the app and the customer service.

We are sorry to hear you have had a difficult experience with our customer service and the app. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Clients are able to book with you without the app and should receive text reminders.

We would be more than grateful if you might provide us with further details at info.us@booksy.com.

So I signed up or BooksyBIZ due to the flow of how things work as far as booking. But my biggest downfall with this app is that I can’t accept mobile payments. I went in and tried to change to mobile payments and every time I message someone they consistently and asking me the same questions and aren’t getting to the bottom of my problem. And I’m paying $30 a month for this?!?!?! If I can’t accept mobile payments thru this app and charge a booking fee or cancellation fee then this app is costing me more that it’s making me. Especially in the time that we’re in. Someone needs to get to the bottom of this problem or you won’t receive $30 next month!!!!!!!

Update: finally was able to fix the problem MYSELF with NO HELP from the platform but somehow someone hacked my account and changed my banking I go to a chase account. I’ve emailed, I’ve called, I’ve even “started a conversation” via the app and NOTHING! The number to call for the US hangs up on you after 15-20 of a repetitive recording stating that the next available rep would answer. AND STILL NOTHING. I need someone to call me ASAP cause I need this resolved as soon as possible because my mobile payments are suspended. And even when I put my correct info in the system it’s still telling me the info is wrong

Thank you for writing a review, we sincerely appreciate you bringing this issue to our attention. We’re sorry to hear you had such a frustrating experience trying to get in touch with our customer service team, that's not what we like to hear. Please don't hesitate to email us at support@booksy.com. Thank you. :)

The app is kind of difficult to use. You have to come up with your own way to tweak it so that it can show information. I do not like that it takes up to 5 days to get payouts. Customer service has not replied to my message on “support chat” in 2 days. The 800 number does not ever connect you to anyone it just says your in a queen and the line goes silent. They charge 30 per month plus other fees such as 2.9% + .10 per transaction. If you want your work boosted you have to wait until 5 ppl book and leaves reviews those reviews can only be made if they sign up for an account (which most clients don’t like booking online let alone signing in) my clients have told me the app is not letting them book open slots so I’m waiting to get back there is no telling how many clients I’m missing due to theses issues. Oh and when you do qualify to be boosted they may charge up to 50% of the service. There are a lot of catches on this app. Acuity was very simple to use compared to Booksy the only thing I like is that it’s a network where clients can look you find your work. After my promotion price I’m canceling the pro version for sure

We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. We would be more than grateful if you might provide us with further details so that we ensure a better experience for customers like yourself. If you would be willing to contact us at info.us@booksy.com, we would be happy to work with you on this matter.

At first everything was fine customer service gave me his personal number to call for any issues I love the app has the boost option, lets clients leave reviews, has a card ready to take card payments. I’m starting to dislike this app for one the customer service is crap ! You can’t ever get anyone on the phone. You can text them through the app but takes at least 24hrs for a response. The card transactions don’t let you see the break down of what your being charged for it doesn’t give you the option to receive your money asap even for a fee like square appointments did. It takes 2-5 days for you to receive the money from transactions by card. I have to stop taking card because this app makes it so hard to track it. And before I bought the booksy card reader I was using squares reader but through the booksy app it would lag out and wouldn’t let me close out the service ticket. My clients are having issues booking it lets them choose a available time but when they are finishing up the process it tells them it’s not available when it is available… this app has a lot of issues it’s so bad. Just feels like this app is getting worse and worse.

We apologize for the issue. We understand your frustration and we will work on improving our app and service.