Glovo: Food Delivery and more 12+

The app have many flaws

First of all, app shows estimated delivery time and if there's a delay the time only changes without notice of delay. Estimated time of delivery is frequently unrealistically short and not possible hence the delay is frequent. There's no option to see location of restaurants, and therefore there's no way of telling if the estimated delivery time is even possible or you will have to wait until your food finally arrive cold. There is no option of leaving reviews and comments for restaurants, only thumbs up (like) or dislikes, and therefore the restaurants also don't have any feedback about customers reviews. The only option is to file complaint to Glovo customers service, which we all know is not so good,and they will maybe relay to restaurants. Frequently happens that you can see restaurants, search and pick your food only to get message that order is not accepted from restaurant because they're closed. If they're closed remove them from selection in app please. To summarize, lots and lots of places to improve. Realistically i use it because there's no other choice since they bought and crushed local "Donesi" service that didn't hadhave any of the above mentioned issues, when they were late you even got an apology message, small thing but makes you feel they actually care for the customers, unlike Glovo.

Developer Response ,

Hi,

Please could you send an email to appstorereviews@glovoapp.com with more details, so that we can personally assist you and resolve the issue.
If possible, please send it from the same email your Glovo account is registered with.

We look forward to hearing from you.

I love Glovo

I highly recommend this app. With me living almost 6000 miles away from my parents and family, when I found this app I was able to take them places they couldn’t afford. Actually they don’t go places, places come to them fast and with great food. I will not lie, out of almost 50 orders if not more, maybe a bit less( do not keep track) I had a couple of orders where I wasn’t satisfied by the quality of the food, but Glovo handled everything the right way. For that reason I stick with the 5 stars. The drivers are polite, they deliver everything in a timely manner, they surprise my family. And you have to see the happiness of them on their faces, priceless. I make them happy and for all these I thank you Glovo . And it’s not only food they offer so much more

Bug in the app made me pay extra fees

1. A bug in the app didn't let me see the order I had just made, so I thought that order didn't go through. Because of that, I had to make the same order again. After some minutes, the first order I made finally showed in the app as "ongoing order", so now I had two ongoing orders with exactly the same product. Clearly that was Glovo's fault, so I thought they would apologize and just cancel the first order; no big deal.
But then I contact them and they say they are going to charge me 0.90 USD as a cancellation fee, for something that was clearly their fault. I now think that the bug in the app was implemented on purpose, and Glovo is just trying new methods to overcharge their customers without their consent.
2. As others have mentioned, they ask for a picture of an official ID and one of your credit card. I hope they can reveal what technical measures they take to make sure they don't get hacked and those pictures don't get intercepted by third parties. I have used many American apps before and almost never have had to deal with that kind of requests.
3. On March 2019, they cancelled an order but still charged my credit card with the full amount. They haven't given me a full refund yet, one week after the incident.