Life can take you many places. That’s why, at Cigna, we want to give you easy access to the services you need, wherever you are.
The Cigna Health Benefits app is designed for customers in a Cigna Global Health Benefits group plan sponsored by an International Organisation (IGO/NGO) or a corporation in Africa.
You can use this app if your membership card displays www.cignahealthbenefits.com and a personal reference number (xxx/xxxxx…).
With the Cigna Health Benefits app, you can:
• Search for a doctor, hospital or facility, and email the search results
• Download or send an electronic version of your membership card for you or a family member*
• Submit claims* and check the status of your pending claims
• Contact us with the tap of a finger
(*If applicable for your plan)
Bug Fixes and Content Updates
Ratings and ReviewsSee All
Disappointed and Confused
I started using Cigna at the end of 2019 and didn’t have any issues with viewing my benefits. Now that I have something to look up, my password is no longer working and the app is asking for a “personal reference number”. I was never given this on a card. Cigna also claims that if you didn’t get a card, the personal reference number would be in the welcome email. I checked, and it is NOT included in a single email from Cigna. I’m very disappointed and am now scrambling to figure out my coverage. Cigna please fix this app... I’m not trying to spend hours on the phone on hold or talking to some automated system to figure this out when the app has worked in the past....
No Personal Reference Number Found
This is dead and useless. There is no personal reference number on the membership card. Yeah Cigna, how about asking for some information on the card? Like ID number, Group number. Get your act together. Your better than this crap!
You probably want the MyCigna App version!
From all the negative reviews, it looks like the description is not clear who is this app intended for. Your card should say “CignaHealthBenefits” Didn’t work for me either since my Cigna is not the correct plan. “MyCigna” app worked and is the one that the negative reviewers probably needs.
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
With Family Sharing set up, up to six family members can use this app.