KeyBank Mobile Banking 4+

One star

There is ALWAYS something pending. For days! I never really know how much I have in my account. It's really frustrating and I opened my account and now my direct deposit still hasn't come through. I almost lost my car insurance or four years and my newly opened storage unit housing My entire life belongings. Leaving wells Fargo because of overdraft fee's seems very pety to me now. Can someone please help me with my account already? I'm sorry to be so harsh but I'm going through a terrible breakup and forced my child and I to move in to a tent in my own parents back yard because of how bad everything had gotten. I thought the nice gentleman fixed it for me but now (and the last three days) it says I have money in my account that I know is not correct. My whole life is out of Wack and I am deaf so how do I advocate for myself, I'm not saying I didn't do anything wrong I know I made a mistake but I don't know where and I've been trying to correct it and my account for the last two weeks. I'll call again tomorrow. Nevermind, Wednesday - they are closed for the fourth. 😩🥺🥹😢😭 and the closest working AM is located on the other side of town, South Salem. I'm on Lancaster.

Developer Response ,

Hello, we appreciate your feedback and would be happy to assist you. Please call us using a relay service at 1-866-821-9126 and one of our representatives will be glad to help you further. Thank you. ^PR

Key Bank

Key Bank is the best bank for the most affordable rate. I am always impressed with their upgrades. One major thing they could add would be more transaction protection for being overcharged like Chase Bank. Besides that I would rank Key Bank up with banks like Chase which is a trendsetting bank in the industry. The wait for in person service is faster than Chase though. Usually anywhere you an find a Chase or Bank of America you will find an awesome Key Bank location. Also Key Bank refunds ATM charges so they have their own way of being the best bank in the nation go their size. They repeatedly avoid becoming the typical banking method of becoming so large that they forget their customer service like so many banks that grow. They have the most local bank feel for a bank go their size across the Industry. Any time I’m having trouble with my Chase Bank account I know I can use my Key Bank checking account.

App update

Like many others using this app, I too had all the same lack of device recognition and inability to access my accounts.
A very efficient Key phone rep recommended that I delete the app and then re-download from the App Store. That solves the problem (the new app version includes a bug fix that resolved the issue). When asked if there was anything else she could do, I asked if there were a way I could combine my business accounts to the same login, so I was transferred to another adept rep who talked me through and now all my business as well as personal accounts are on the same app !!
GREAT HELP ! ( PS the Business Accounts Rep had been getting calls all week with the ‘unrecognized device’ issue but he had not yet been appraised by Key Technology on the method to fix the problem !! Key IT needs to give all their reps the tools to do their work properly. They are our only link to fixing our problems and they do a good job at it...
Evidently, however, a feature I really like with the app seems to be disabled once I added the business accounts to my profile. I no longer have facial recognition even though the feature is turned on in my System controls.
I hope the is something that can be resolved.