I just signed up for this for my child tonight and I can’t log in to the parent dashboard because my whole password won’t fit! So I tried to login to the website and it isn’t letting me see my account info anywhere. I’ve searched every inch of that site and tried to reset using the password reset, seems like a ploy to make it so you can’t cancel before your trial is up. Which I wasn’t even planning on doing, but considering it now. Running around in circles and this is not cool.

This app is frustrating. My 4 year old loves it, loves the games and learning and collecting rewards and that’s why we bought a subscription. Unfortunately the app hardly ever works consistently. It has major issues loading just about anything so when we complete an activity it will crash, when opening the app it will crash, when we finish a Learning Adventure lesson to collect a reward it will crash, etc. The worst thing that has happened to us is that my child had collected a fair amount of collection pieces as well as character customization options that just disappeared and the app acted as if we had just started the app for the very first time despite us having 12 certificates and saving our progress. We have contacted customer support a few times and they’ve been less than helpful. I uninstalled and reinstalled the app (three times) which didn’t solve our issues and the only response I received was “It seems to be working on our end.” Based on the reviews I really doubt that considering I know somebody that has the Leapfrog tablet and they have the same issues we are having on iOS. I caution all parents because while the games are great the execution is incredibly frustrating and the lack of concern for support is downright infuriating. I was hoping they were fixing these issues but reviews from 3 years ago tell me that the concern for the developers isn’t in fixing these issues.

I have the apple parental control restrictions setup on my daughters iPad where I have the specific websites she can visit entered only. I feel that the “limit adult content” setting is still too much freedom for an 8 year old if she wanders to the internet and accidentally searches...As a parent, I just don’t feel comfortable using someone else’s interpretation of what “adult content” is where my children are concerned. My point in explaining this is that when I have the controls set up this way, even if I place this app under “always allow”, the app will not launch. The only way I’ve been able to get it to launch successfully is to select “limit adult content” under the apple restrictions, which I am not comfortable with. Has anyone encountered this and found a way to fix it? Do I need to enter the leapfrog website as an accessible website, and if so, what is the specific site or sites? I love the app otherwise.

I wish I hadn’t paid for this. I wanted to love it. When we are able to access the content my son loves playing, but there are areas that have proven difficult to navigate and more often than not it has server connection issues and takes FOREVER to load or is difficult to play due to large lags. The printables are not age appropriate for the younger kids and don’t give a good introduction before jumping in and assuming they have an understanding or knowledge of the materials (especially letters). Over all I think the content needs to be revisited and updates to accommodate the ages it advertises. The app needs reworking to make it less bloated and easier to use. It would be nice if the avatar was more easily customizable as my son has somehow created a princess for himself... I don’t mind the princess, but it would be nice to be able to change it if he wanted.