I just moved to a new home and the previous owner had the system installed. Setting up for remote viewing was easy but the app is very slow on playback. I have super high speed internet and the playback takes forever to view a few seconds of footage. The features on the app are a bit confusing since there is no description as to what they do. You just have to play with it and figure out. Also i don’t seem te get notification when it detects motion. I’m glad i can see my house when I’m away but how do i know when something is happening if i don’t get notified? Even if i go back to check the footage, it’s still going to take forever to play it back one by one. The playback timeline only shows you a little line so you don’t even know which one is what?? Would be nice to show a small animated thumbnail on the timeline so you can choose. Will this be improved or do i just have an old system?? I have 6 cameras but I’m considering replacing them for Nest or Arlo.

I had this system now for 5+ years. From installed date system has always dropped camera connections. You never know what camera is working. Reboot solves the problem for awhile but not that long. Remote access should at least give you a remote reboot option on the app. I have 8 cameras and not often do I see all functioning properly. App seams to work well. I don’t believe my issues are the app. I would not recommend the system I have installed.

The mobile version stopped working two years ago for ATT and many wifi. Called technical support many times but no use. Now after upgrade I know it was 32 bits security issue, which did not fit the minimal security requirement for many internet providers. Anyway, it is well overdue but solves the problem. I was planning to replace the whole system with other brand but now can stay with this old version for a while.After several days of using the app I found that there is a bug in this app. It need restart the app every time which mean that you have to quit the app completely first.

Lorex used to be at the top with their security camera technology. They still make quality cameras, but this whole software/internet thing has them very confused. My sense is, but I don’t know for fact, is they’ve been pulled kicking and screaming into the digital age. Across the board their software works like it was written by frustrated programmers in way over their heads with management breathing down their necks. They don’t listen to customer feedback: In fact, they seem to be annoyed by it. Given the obvious bugs and disfunction of this app I seriously don’t thing they do any beta testing. There are many newer, less expensive and better quality systems out there. Sad that Lorex has become a dinosaur.