Somehow, another my clients are gaining access to my personal number which I’m not giving to them and when they call my business line, it routes them to my personal voicemail not my business voicemail. This is a repeated issue with not only me, but all of my coworkers as well.

Lightspeed Voice, you’re going to lose my business account very soon because of poor overall service - the fact you roll this “2nd version” garbage app out without rigorously testing it, very frustrating. Hard phones not working properly, so you guys push me to the “app”. First version was bad/buggy and when on the phone and other calls came in you’d lose your conversation / couldn’t hear the other person for 15-20 seconds and there were some dropped calls. Enter LSOrbit. At first take, seemed like a HUGE improvement, except after the first couple days…it actually doesn’t work. Make outbound phones calls, it rings multiple times & then hangs up saying “Error”. Call into support & their fix is to sign out of the app and then back in…unfortunately that’s not fixing the problem…so I’m paying for business VOIP but can’t make outbound calls. Also when on the app, you need to make sure you aren’t on “do not disturb” otherwise you also can’t answer calls from your hard phone in office. My honest review is NO STARS.

This soft phone has been exactly what I need for my business. I appreciate the constant updates and it shows me that the company is continuously trying to make it better.

This is definitely a step down from previous version - please fix!!