So I mainly joined this app because of the referral incentive. Somehow in less than 24 hours they claimed a referral isn’t attached to my account when I opened it so I won’t be getting the signup bonus, this is after they refused to approve my application because they said the information doesn’t match. I told them I didn’t want my card sent to my home because I’m out of state due to covid, like so many other people. They couldn’t use common sense on that and realize my information matches & instead told me I couldn’t be approved. So I went and retyped my info in with my address and it got approved. Because of this I think they decided not to honor the referral terms. I’m going to uninstall the app because who knows what else they could pull when I start depositing my work checks into this account. I just wanted to be paid faster as this app supposedly promises, they’ll charge you $5 a month? For what, I’m not sure. It’s not worth it to me anymore.

They advertise free international money transfer as a member (paying monthly subscription fee of $6). This was initially the case until towards the end of last year when they started charging me $3 - $4 for each international transfer. I tried to withdraw all my money and take else where but apparently there is no way to withdraw or transfer money to your bank. Even customer care could not assist with withdrawing/transferring my money to my linked bank account. It is very easy to deposit but impossible to withdraw without an ATM card. I tried to do an international transfer with the rest of my money so I can close the account but they blocked it, saying I needed to have some money left in the account. Now I’m just letting my balance run down on monthly subscriptions so I can close the account. Very frustrating to say the least.

For some reason, the document confirming my residency was not accepted. Given this situation, I contacted your team, and they informed me that the document is approved and that I should try submitting it again. However, the application continues to reject it, making it impossible to complete the process. Additionally, I have to wait hours to receive a response from my advisor, who does not provide a clear solution. They only ask me to wait, but there is no written confirmation or support for what I am being told. I was informed that my case was being escalated, but I have not received any email or document to confirm this. When I tried contacting the number provided by my advisor, the only response I received was an automated answering system, which is even more frustrating and unprofessional.

They are the worst bank you can have. 3 days ago I received an alert that they had withdrawn $320 from my account. I tried to contact them.Bank and since it was Friday 4 in the afternoon they were not working, I managed to get in touch on Saturday and we made a dispute for the money and on Monday they informed me that they could not continue with the dispute, when it is their responsibility to resolve that problem because no one can explain how It is possible that they will take $320 from your card when you are at home with the card in your hand and thank God it was the only thing you had because they left the card empty. I demand that this problem be resolved and that the money that was supposed to be safe with you be returned to me.