Marley Spoon 4+

App works well. Martha & Snoop make great, albeit unlikely team....

...but, like other reviewers have pointed out, not seeing recipes, or current meals offered, without giving credit card info., and paying for first delivery, is extremely disappointing. I’m eager to give Martha and Marley Spoon a try. I’ll check back once or twice more (with fingers crossed) to see if this problem has been resolved. If not, I’ll move on. I’m sure this will be the case with most potential customers. No one wants to give their credit card info., and pay for something, that they haven’t tried, can’t see, etc. That said, the app’s functionality and ease of use are seemingly top-notch. NOTE: I tried accessing menus via link/home page as was recommended to previous reviewer. I had no luck. Nonetheless, congrats to the developer of this app for a job well done. It’s a shame the app’s reviews seem to reflect user’s complete dismay with the setup of the meal service, specifically that it requires payment without providing menus, sample meals, etc., and not the app itself. The app deserves five stars. The meal service is what’s lacking here.

Updated review: thanks MarleySpoon!

Update: increasing my rating as the Marley Spoon team took this feedback and quickly made a fix. Any company that listens to its customers and implements changes based on that feedback is one I am happy to do business with.

Old review: I’ve used and loved the Marley spoon service for nearly a year, and plan to continue using! However, the recent app upgrades have made me question that choice. It’s now so difficult to choose recipes, as half the options are just “upgrade” options- I can’t even see the main recipe I’m “upgrading” to! Also, removing recipes from the box used to be as easy as clicking the x, but now I have to go in and adjust the quantity, which just seems so backwards. The recipes and service are still great, but selecting my meals from the iOS app has just become too frustrating.

Developer Response ,

Hi, thanks for your honest feedback. We're really sorry to hear you're not happy with our recent app changes and your comments are certainly important. We would love to use your feedback for active improvements. Please feel free to provide your comments to our customer care team at contact@marleyspoon.com, chat, phone call, or Facebook chat. Thank you in advance!

Customer service??

First, it was irritating I had to give credit card info and pick a date of delivery without even getting to see the recipes of that week. But I did. I got a charge right away... I didn’t think a whole lot of it. Then a couple days before my schedule delivery, I got another charge, then an email saying my order was on its way, then another email saying there was a mix up with the charges, I was being refunded one of them, but I should still expect my first box. Then an email saying my first box was cancelled. Box never came. So I emailed them to make sure I was being refunded both charges. Then I tried to cancel my account, but it gave me one more delivery before then that I didn’t want. So I emailed again and told them I don’t want that last delivery, so please cancel it. Someone emailed back, he had no idea what was going on. Didn’t even acknowledge the first delivery that never showed up, but said he cancelled the last one. After several emails back and forth, he sent one last really snippy one saying he explained it all already (No Felix, you didn’t). So I’m just praying I get both charges refunded and they didn’t charge me for anything else.