Update: I did call customer service. Spoke to them twice. They said there’s zero compatibility for Apple users and they asked me to login on a “special” website and pay and they promised to go find my account at a later time to credit me. I asked them to just pay over the phone but they said they had no ability to do that. Looks like this app needs ALOT of help to be usable as they offer on their app. There was a considerable amount of time dealing with the confusion. No customer should have to PROVE they had an offer on the app that is KNOWN by customer service to be a valid offer. Tried to sign up for Cyber Monday 50% off deal. Apparently purchasing iCloud service doesn’t work with IPhone or Itunes. Called and was told it is known. They tried sending me to another website to buy iCloud & if I PROVE they offered the 50% off on the app (through screenshots) they’ll refund half the money. Their customer service literally shuts down at closing time and reps have to get off FAST despite helping resolve the problem you called in. Usability: without the iCloud purchase, the IPhone video app errors and fails when an alert comes through every time. You have to go out, refresh, then try again. I unplug and reset the camera every few weeks when it says offline. Overall this camera is fair. Customer service is fair. If you want a camera that works 75-80% of the time, this will do.

This app sends nonstop notifications to my phone every time someone scratches their nose, BUT when I tap the notification to see it, it just gives the spinning icon like it’s loading, but it NEVER OPENS. So then I go to the app itself to tap on that video specifically, and it STILL doesn’t open it. I’m on strong wifi and it still doesn’t work. The other day, AT 3:19 IN THE MORNING, an eighteen-wheeler drove onto our property, only 50 feet in front of one of the cameras, at 10 mph, and the camera DID NOT SEND A NOTIFICATION! I only knew about it because I watched the fast replay later. Then when I scrolled to that time stamp, I saw the truck approaching, but MeShare decided to cut out part of the video, so the truck just disappeared, and the time stamp jumped a few seconds forward. Then a few seconds later, the truck came back by the camera, AGAIN, DID NOT TRIGGER A NOTIFICATION, and again, MeShare thought the event so unimportant that it AGAIN clipped forward and missed part of the truck driving by, so it looked like it disappeared into thin air another time. I have the full subscription so there should be no issue like this to access the full video footage. Bottom line is that if you want security, you’ll need to invest in cameras that actually work. If you want to be notified of every spider web that moves, but NOT be notified of something as big as an eighteen-wheeler on your property, this is the camera to waste your money on.

So first of all I don’t have this app because my parents and sibling have it but only allows 3 but it’s a very good app because they let us know when someone is there outside our house and every time when something’s there it shows motion and 2 weeks ago we heard shootings and the app let us know and we heard that recently our neighborhood been getting robbed for cars because my right neighbors got there car stole and the front too and others mores and when it let us know we locked all the windows and doors thankfully we are safe thanks to this app letting us know because someone was close to our door and saw a shadow so we we locked everything and thankfully my family is fine and I don’t think this is a bad app but if I start seeing changes I will have to report thanks and bye!

I never had many issues until a couple weeks ago. When I turn one camera to landscape, the picture switches to a split screen with two other cameras in my home. Of course I can just scroll through that group until I get to the camera I wanted, but I’ve lost audio. Therefore, I can no longer get audio on a landscape view. Also, when I’m watching an event, say at 10:45:28, when I click on that event, it jumps to 10:45:43. This is now every notification. It passes the event by 15 seconds and I have to try to manually find it. There is no slow scrubbing, so it’s a real pain doing this. I have 6 Zmodo cameras, so I’m pretty much screwed. I don’t want to contact customer service (I already have, and did everything they said to do to no avail) I just want them to work out the bugs, so I can give them 5 stars again.