UPDATE: 24 Apr 2024The app actually works now! An update was made one (1) day ago, and ever since, I was able to sign in very promptly. I can finally access, view, and manage my funds with ease and efficiency. It's about time Money Network actually resolved its app's glitches!19 Apr 2024Signing in is such a hassle. When I try to sign in, a loading sign will appear for about thirty (30) seconds, then it will disappear as if I never attempted to sign in. This process repeats if I tap the sign-in button again. I was able to log in by uninstalling and reinstalling the app, but the app required me to repeat the process of adding my phone as a device to my account, which I had already done. However, this is an imperfect outcome because I cannot see my account balance. It does not even say $0.00. Instead, the balance line is blank for my account, and even though my account has activity, the activity history is blank as well. Money Network really needs to resolve these glitches because accessing funds and viewing funds activity is paramount for any accountholder. If the single platform is problematic for completing those actions, then accountholders cannot view and control their funds. You would expect a bank to ensure its accountholders can carry out basic accountholder functions on its app, but Money Network proves not every bank can even achieve such a low par.

One thing I dislike and often get frustrated with is the inability to use the Ingo-Money that is introduced via the mobile app in the drop menu under “Deposit Check Funds”. I loved the idea of being able to upload a photo via check and add it to my spending account / banking account at my own personal convenience. I’ve used mobile uploading checks via my phone’s camera through the banking app at that current time and I LOVED IT! Made things so much easier for me in many ways . So needless to say I was rather frustrated when money network introduces within its app the same capabilities that I love , but cannot even access or enroll in its benefits. Another thing I dislike about the money network mobile app is not being able to add my banking information/ money network card to my mobile wallet. (Apple Pay ) Even though the two issues I have with this app are huge and important to me, I will say that there are more good qualities and tools within the app that out number any dislike. My favorite is the capability to lock your card with one swipe of a finger and be completely confident, stress free even, that no one can use my card, as well as knowing that just as quickly and efficiently as it locks it can be unlocked the same way via personal need or desire to access funds/ make transactions with my card. So over all I’m pleased with the app regardless of its fee flaws.

It incredibly frustrating trying to get into the app. And to simply do almost anything inside the app as well. The button to login, hardly ever works. Sometimes it works instantly but sometimes I have to press it more than 5 times to be able to login. And then other times it doesn’t work at all and I just have to try again later. And with buttons inside the app, some are easy but then others you have to click and click and click to be able to access anything. It’s very frustrating. I’ve removed the app and added it back. I’ve cleared my storage to make sure it wasn’t a storage issue and absolutely nothing. Also with the piggy banks: whenever you go to add money to a piggy bank, it says it will directly move it. No fees or anything of the sort. Therefore it should move instantly. Well that’s not the case and I definitely don’t like that. I had an incident the other day where I moved money over into a piggy plank and not until 3 days later did it actually show up in my piggy bank and it was only after I got paid and money was put into my account. I was at the point I was going to have to call someone about it because why in the world would my money not show up in there until days afterwards when it also showed in my transactions that the money had been taken out of my main account and put into my piggy bank. Although I could never see that the money was in the account. The bug issues need fixing.

Ever since they did a complete overhaul of this app it has been the most contrary app ever, most time the Face ID won’t work and neither will just entering in my password which means I have to restart my phone and even then sometimes I can’t log in. It’s extremely frustrating not being able to log in when I’m needing to move $$ from a piggy bank into my main account so that I can make a purchase. Also here lately it’s been difficult to move money to my piggy banks or back into my main acct it lags or it just doesn’t want to do it altogether, not to mention moving $$ to an external acct that also is difficult from time to time. Honestly if it wouldn’t be such a pain to change over where my direct deposit goes at work I’d probably open a regular bank acct or something, anything different then what I deal with, with this app. Just at least plz fix the bugs that makes it so hard to sign in and then I won’t be considering moving to a different bank/card acct. That and it would be wonderful if y’all would finally allow our acct to connect with Apple Pay, I’ve got my credit cards connected but I don’t always want to use those I’d love to be able to use my debit card via Apple Pay!!!