Filtering within the Tickets module now allows for multiple ticket statuses to be selected The app no longer displays M365 integrations, as those integrations don't have tickets associated with them The layout of the "Create SMS Channel" fly-out has been adjusted to better suit smaller form-factor phones

Added the status of the ticket to the Tickets module Re-arranged and optimized the layout of information on the Tickets module Addressed an issue where logging in through Google SSO would not work

Added the ability to filter by ticket status For ConnectWise users - you can now upload images into ticket notes Updated the Tickets modules - for all supported PSAs - to use the new "Filter" widget that was introduced for ConnectWise in the last build Addressed an issue where - when the app was linked to ConnectWise - opening the Filter widget in the Tickets module generated an "Error: 500" message

You can now search the Tickets module by Contact We've adjusted how the app is laid out in landscape mode, so that it doesn't get overlaid by the camera "island" on iOS devices Miscellaneous bug fixes

For anyone using ConnectWise, this update is for you! The app now has a "My Tickets" option at the top of the Tickets module - making it easy for a technician to see tickets where they are either the Owner, or a Resource assigned to the ticket We've overhauled the Filter capabilities in the Tickets module - for ConnectWise - to be much more user-friendly. We'll be extending this new Filter UI to other PSA in the next couple of releases. We've removed references to "CRM ID" that was shown when editing tickets, or when using the SMS module. It was cluttering up the UI. When you've got two PSA integrations configured in MSP Process, the app will automatically choose the first one in the list, based on it's alphabetical order. Miscellaneous bug fixes

Addressed an issue where filtering the Tickets module by a ConnectWise service board didn't return the expected results We've made it easier to change the Type and Sub-Type of ConnectWise tickets When creating a Time Entry for a ConnectWise ticket, a new 'Billable Options' field in your MSP Process user profile controls whether that Time Entry is configured to be Billable, No Charge, or Do No Bill Miscellaneous bug fixes

Addressed an issue where the app would crash if special characters, such as *, ? or + were input in the Ticket Search field Adjusted the default Date/Time filter used by the Tickets module; it now defaults to showing all tickets (newest first), instead of only showing tickets that were created in the past week When creating a new SMS chat in a ticket, the app now shows the name of the phone numbers (i.e. "cell", "office", "direct", etc...) associated with a Contact

Added a Verify tab on tickets, that allows you to do end-user verification right from the app. It's awesome! Added a map icon in ConnectWise and Autotask tickets; clicking that map icon will open the Maps app on your device, and input the address of the client. Addressed an issue where the app would crash if there were no Ticket Defaults configured for the PSA. When modifying the customer for a ticket, there's now a Search capability that allows you to more easily find the customer in question. Addressed an issue where the UI exhibited glitchy behavior when trying to choose a Messaging Configuration to start an SMS chat. Miscellaneous bug fixes and wording changes.

For our Autotask-loving MSPs, you'll see that we've updated the Tickets module with a new "All" and "My Tickets" options at the top of the module that make it easy to find tickets that are assigned to you. We've also added the ability to filter the list of tickets for Unassigned tickets. We've addressed an issue where the app wouldn't allow you to login after setting up both MFA and biometrics. We've updated the login page of the app to only show you the MFA Code field if you have MFA enabled on your MSP Process user account.

Fixed an issue where the app would "forget" what you were doing (i.e. in the middle of creating a ticket) if you switched between apps on your mobile device/tablet We've updated the 3rd party packages that are used by the app to take advantage of security updates, bug fixes and new features All of the Filters available in the Tickets module are now sorted in alphabetical (A->Z) order For Autotask users - when assigning a ticket to a Primary Resource, there's now text at the top of the page that explains what needs to be setup in Autotask in order for your Resources to be available for selection

Big news! The app now leverages the power of AI to let you simply speak to the app, and have it create a ticket or a time entry on your behalf. For ConnectWise users - you can now add, delete and action Tasks that are associated to tickets On the login page, we the Privacy Policy and Terms of Service are hyperlinks Fixed an issue where a "Please check your internet connection" message was being incorrectly displayed Fixed an issue where the app would log you out prematurely if you were using both FaceID and Microsoft SSO Fixed an issue where creating a Time Entry in ConnectWise would silently fail Updated the login flow so that if a user's password has been changed, they get redirected back to the login page of the app We've added back-end error logging and collection to help diagnose technical issues and exceptions Your user profile now has an option that controls whether you are brought into the ticket after creating it, or are prompted to immediately add a time entry.

Addressed a "500 Error" message that appeared when ConnectWise users opened the Tickets tab When creating a new ticket through the app, you're now brought directly into the ticket after it's been created

The Home tab in the app now shows the on-call schedules assigned to your user account by default; you no longer need to manually choose what to view each time. An issue where the app showed incorrect start and end time of schedules that span days has been resolved The app no longer displays API Members when reassigning a ConnectWise ticket to another technician An issue where Live Chat messages were being displayed in triplicate has been addressed

We've added Bruce-Wayne levels of dark and brooding character, with support for Dark Mode! When linking your MSP Process account to a ConnectWise account, the list of ConnectWise users is now scrollable, and sorted in alphabetical order We've addressed an issue where the app would crash if the Tickets module would crash if a Ticket Default hadn't yet been created For our Autotask partners, pulling up a ticket now shows you the Description (summary) of that ticket - happy reading, folks!

Addressed layout issues in different screen Addressed an issue where not all Sites from HaloPSA were listed when editing a ticket Addressed coding issues that were causing the app to crash Addressed an issue where the app didn't display a Push Notification when a new Live Chat was assigned to a user

Addressed an issue where the app displayed a "400 login failed" error logging in through Microsoft SSO. Addressed several coding issues that were causing the app to crash.

Updated the app's icon and login page with our new Wolf logo Improved the FaceID integration to better handle logout scenarios, and when bringing the app from the background to the foreground Addressed an issue where the list of available PSA connections wasn't scrollable

The Tech app now supports using FaceID to both login to the app when it's initially opened, and when bringing the app from the background to the foreground. You'll be asked if you want to set this up when initially logging into the app. Addressed an issue in our Autotask integration, where only a sub-set of available Resources were listed when you were editing a ticket.

- Addressed an issue where the app didn't allow users to select their PSA if more than 10 PSA integrations had been configured. - Updated the Ticket creation workflow to allow users to change filled-in fields so that they are blank/unspecified

- Addressed an issue where opening an SMS channel would fail if the end-user's phone number didn't start with +1 - Addressed an issue where the Live feature would show that a message was still "Sending", even though it had already been sent - Corrected a poorly worded label that was displayed when selecting a Live Chat configuration - Changed the buttons the app provides during the login process - a new "next" and "go" button make it easier to enter your username, switch to the password field, and then login - Addressed an issue where the Tickets feature showed the wrong priority for Autotask tickets

- Fixed a bug where choosing a Configuration Template to create a ticket didn't Load all of the configured settings - Fixed a bug where the login page didn't load the MSP Process, Google and Microsoft images - Fixed an issue where the login page wouldn't accept e-mail addresses that contained the + symbol

- For ConnectWise users, the Tickets feature can now show tickets from multiple Service Boards - Addressed an issue where the Timeline tab of an Incident cut off the text description of each event - Addressed an issue where the Tickets tab wasn't showing the updated Title of a Halo PSA ticket after it'd been edited

- We've added the ability to search by Ticket Number for Halo PSA (note that the complete ticket number must be specified) - We've addressed an crash issue that was caused by viewing tickets in Autotask whose Description contained an image, or a Note contained an image - Under the Settings section, the list of PSA integrations is now sorted alphabetically - Miscellaneous bug fixes

Feature Updates - The Tickets tab now allows Autotask users to filter by multiple Queues - ConnectWise users can now see and edit the Type, Sub-Type and Item values for a ticket - The UI behavior when loading data has been made more obvious, and is shown consistently throughout the UI Bug Fixes - An issue where ticket notes weren't being correctly flagged as "Internal" in Halo PSA has been addressed - On the SMS tab, the wording of the "Select Resource Item" menu has been changed to be more accurate - it's now called "Select SMS Configuration"

Features: - Add the Queue that a ticket is in to both the summary card of Autotask tickets, and the detailed view - Added the ability to change the Queue that an Autotask ticket is in Bug Fixes: - Addressed an issue where filtering by Queue with Autotask would sometimes return an empty list of tickets - Corrected the label of the Queue field when creating a new Autotask ticket - Addressed an issue where the Team to which the user belongs was showing as truncated text on the Home tab - Fixed an issue where grouping Incidents by priority showed the numeric value of the priority, not the name of the priority - Corrected the label of the Tag priority when grouping incidents