My altafiber

Name: My altafiber
Rating: 4.8 (8131 reviews)
Author: Cincinnati Bell

Utilities

Free · Designed for iPad

8.1K Ratings
Ages

4+
Years
Category

Utilities
Developer

Cincinnati Bell
Language

EN
English
Size

62.4
MB

My altafiber gives you access to your most important account and services information. You can access and manage your altafiber phone, Internet, and Fioptics TV accounts with your smartphone Billing and Payments: • Pay your bill • View billing and payment history • Setup and manage recurring payments using Autopay • Enroll in paperless billing using eBill • View frequently asked billing questions Account Management • Register and manage your online profile • Setup notification for billing, payments and special offers including upcoming promotions and events Services: • Check your current services and available services for your address • View your Fioptics TV equipment and services including channel lineup Help Center: • Find quick answers to your billing, payment and service questions • Troubleshoot basic service issues in real time • View frequently asked questions Contact Us • Chat with a live altafiber representative for help with all service questions • Send us a question and we’ll reply back via email • Call us for 24/7 customer service, sales and technical support Other Features: • Use Message Center to retrieve important messages from altafiber • Quick links to the Connect Cincinnati and Watch Fioptics* App • Interactive map for altafiber Stores and Payment Centers My altafiber requires an active altafiber account. App capability is based on subscribed services *Watch Fioptics App requires a subscription to Fioptics TV

Ratings & Reviews

4.8

out of 5

8.1K Ratings

So much fun
11/21/2023

Beavis Comeavis
The app asked me if I was enjoying the app. The answer is totally for sure. It’s super fun to pay my internet bill. It’s just a let down that you only get to use the app for a short time before you win. Then you have to wait for next month to play again. Also, there are no power ups or achievements, which that is a missed opportunity there. Multiplayer would be a nice addition where you could like compare your bill to others and see how much better you are at paying your bill than others. Graphics not bad. Lack of music and sound seemed to decrease the immersion of the experience. Also, they should make a version for a VR set so it really feels like you are handing money to Altafiber. That would be really cool and really realistic. I could basically throw out my XBox at that point. So, overall 5/5. Would recommend.
So much fun
11/21/2023

Beavis Comeavis

The app asked me if I was enjoying the app. The answer is totally for sure. It’s super fun to pay my internet bill. It’s just a let down that you only get to use the app for a short time before you win. Then you have to wait for next month to play again. Also, there are no power ups or achievements, which that is a missed opportunity there. Multiplayer would be a nice addition where you could like compare your bill to others and see how much better you are at paying your bill than others. Graphics not bad. Lack of music and sound seemed to decrease the immersion of the experience. Also, they should make a version for a VR set so it really feels like you are handing money to Altafiber. That would be really cool and really realistic. I could basically throw out my XBox at that point. So, overall 5/5. Would recommend.
Ease of Use
10/18/2023

HarrisonAnela
I’m a huge fan of AltaFiber and their high speed internet, especially after leaving Spectrum. Payment is obscenely easy and internet speeds are obscenely fast. No outages every 30-45 days that last about 12+ hours during the most inconvenient times. AltaFiber at the very least notifies their customers well in advance when they expect an outage for maintenance purposes and for precisely how long and it’s only ever for about 30 minutes to an hour tops. I grew up with Cincinnati Bell and they’ve only gotten better with AltaFiber. Super happy with them and so glad they offer services to our address so we don’t ever ever ever ever ever have to deal with Spectrum ever again. Also. Holy cow the internet speeds are insanely fast. Ten out of ten highly recommend.
Ease of Use
10/18/2023

HarrisonAnela

I’m a huge fan of AltaFiber and their high speed internet, especially after leaving Spectrum. Payment is obscenely easy and internet speeds are obscenely fast. No outages every 30-45 days that last about 12+ hours during the most inconvenient times. AltaFiber at the very least notifies their customers well in advance when they expect an outage for maintenance purposes and for precisely how long and it’s only ever for about 30 minutes to an hour tops. I grew up with Cincinnati Bell and they’ve only gotten better with AltaFiber. Super happy with them and so glad they offer services to our address so we don’t ever ever ever ever ever have to deal with Spectrum ever again. Also. Holy cow the internet speeds are insanely fast. Ten out of ten highly recommend.
Customer service
Jul 28

dude782
As someone that knows there electronics, this app should make it quite easy for people to understand how everything works and going through a process on the app for either a payment or anything else, the app steps u through it. Whoever designed and made the app i say they did a great job and I believe there primary goal was to make it as simple as possible aswell as making it like a step my step process for those who don’t know what there doing and it doesn’t hold u back if you already know what ur doing the app is prepared for those
Customer service
Jul 28

dude782

As someone that knows there electronics, this app should make it quite easy for people to understand how everything works and going through a process on the app for either a payment or anything else, the app steps u through it. Whoever designed and made the app i say they did a great job and I believe there primary goal was to make it as simple as possible aswell as making it like a step my step process for those who don’t know what there doing and it doesn’t hold u back if you already know what ur doing the app is prepared for those
Everything works
09/13/2024

s cc'd th gd aevhj
The site works, unlike other service providers *cough cough XFINITY* and I appreciate the 3 text reminders/confirmations a month I receive. The text links directly to the app so it is easy for me to pay. Also, altafiber service is excellent. They came in during our move on a Sunday as soon as we called and replaced our router box/cable for free because the one left at our rental was stolen and we had to work from home the next day. We have some issues with the wifi reaching the whole house occasionally but otherwise no complaints.
Everything works
09/13/2024

s cc'd th gd aevhj

The site works, unlike other service providers *cough cough XFINITY* and I appreciate the 3 text reminders/confirmations a month I receive. The text links directly to the app so it is easy for me to pay. Also, altafiber service is excellent. They came in during our move on a Sunday as soon as we called and replaced our router box/cable for free because the one left at our rental was stolen and we had to work from home the next day. We have some issues with the wifi reaching the whole house occasionally but otherwise no complaints.