Worst app I’ve ever encountered. I’ve spent more time trying to set up new app and pay bill, and its still not done with agent even trying to help me. I gave and said I would just pay by phone; so now I’ve been on hold a second time for quite some time and still waiting!!

OkC utilities switched to new system. New app is simply awful-cannot set up an account as it keeps rejecting any passwords I submit-saying password and repeat password don’t match. I also tried paying with the QR scan on the bill and it doesn’t work either-get a message saying it can’t connect to the server. So.... I go to the web site listed on the bill for “customer service” and guess what? You get the same page requiring you to re-register with new password, etc that didn’t work in the beginning. I did, however, find a “one time payment” option and, after entering my CC info twice, got Nov payment submitted. I still can’t set up paperless billing and auto draft as I had on the old system that WORKED. Gotta lot of bugs to work out, OkCity. I will try to re-register again later. I’ve had enough for one day.

This app is garbage. If I could put it out on the curb for trash pickup, I would. I will have to settle for deleting it from my phone instead. There are many unlabeled buttons making usage difficult for blind people like myself who use VoiceOver. Clearly, there was little to no effort given to accessibility despite the City's legal obligation to make its services accessible to people with disabilities. While I have managed to work around the accessibility issues, I cannot work around the fact that this app crashes constantly. Every time I try to make a payment from this ap, It crashes before I can complete the payment making this poorly designed app utterly useless to me. Very disappointing.

I’ve seen others mention this but it’s annoying you can’t remove a payment option. My card expired, I have a new one and has the same numbers just different expiration. It won’t let me add the card so I have to manually add a card everytime.Also the scan card feature to parse your card numbers now just crashes the app. I don’t understand what sort of testing goes on before updates are pushed out. Literally the most user un-friendly app ever.