My Verizon 4+

So I like to give credit when credit is due.. and I want to say at first when I got my iPhone I was really upset because it didn’t come a manual I know that it said something about PDF, but I have trouble sometimes reading, lengthy things, even though I like to write lengthy things.. so anyway once I got used to the phone or started getting into the phone to set up everything I started to get to know the phone a little bit. I still don’t know everything about it but I want you to know that I actually really enjoy this phone very much and it’s very sturdy.. it is a little pricey, but I can understand a little bit of the extra fees because of the phone stability and insurance.. plus I haven’t had any issues with download speed and stuff like that so it is definitely a very good item so thank you.. but may I please suggest an option to get a regular manual set with the phone? it’s a pretty expensive phone not to be able to afford to add a manual that I can hold onto and read you know. anyway, that was just constructive criticism. That was the only reason I didn’t give you a five star.

I’ve never used a more terribly built app or website in my life. Who did you hire to build these?? The app is slow and mimics the desktop website exactly. No swipe back. Your cart feature doesn’t work half the time. When you add something to the cart it disappears. Can’t find rebates. Rebate status and numbers don’t reflect emails or what’s been said on a call with customer service. Chat bot resets every time you click on anything. Can’t add a gift card for payment- it reverts back to my credit card for the full amount and makes the gift card disappear. Forces additional items into cart you don’t want. Doubles up on cart items. If you want to go back to the previous page, too bad. You’ll have to start over from scratch. I’m choosing colors of devices, it flashes between the previous and new color and you have to start over. I was told that I would receive visa gift cards, but they ended up being Verizon gift cards. I was told I could apply it to products or my bill, but the site allows me to do neither. Every person says a different thing about ANYTHING. Your service is GREAT in terms of location and availability.

Your customer service, website, and app are confusing at best, disorganized, cheap, and beyond frustrating to navigate.

It’s INSANE that you guys can charge the amount that you do, yet you can’t seem to afford a reliable developer to build apps and websites that are fully functional.

I have been with Verizon going on 12 years and although the network works in the books crannies and voids of the universe and the only reason why I am still with, but I am a prepay customer. As a convenience and also for a five dollar reward for having chosen that option , I have not yet actually used this feature bc Verizon systematically cuts my service one to two hours before midnight the day before the bill is even due. So once a month I wake up to no phone service and have to go thru the hoops of having to pay for my service manually. Not only that I use this number as my contact for my credit cards and I’ve had issues with my phone number not registering as me which becomes a verification problem and has caused some unnecessary hardship. I have spent hours going back and forth in chats, over the phone and e-mail and no one sees an issue nor does the issue get resolved. It is said that my card doesn’t have balance. Which is wrong. It’s a bank card and that always has funds for bills. The thing is I don’t even have the chance for them to know whether there is funds or not bc service is cut an hour early. My bank doesn’t ever have an attempt by Verizon to take payment. They don’t try. It’s getting old. It’s annoying and it makes it seem as if I am not paying my bill which of course I do every time. Get it together Verizon. Jerrod is gone. It’s time heat us now. Thanks.